CSA Online Proceedures

The request was successful.

Dear Child Support Agency,

Further to the FOI request posted previously to yourselves (yOur Ref: VTR 2178) where you state:

---quote---
Caseworkers in the CSA are trained to action cases in line with Child Support legislation, which includes considering the welfare of any child involved in the case. To do this caseworkers have access to the CSA Online Procedures (the Procedures). The Procedures are a comprehensive guidance on all aspects of handling child maintenance applications including CSA procedures, policies and legislative references.

The Child Support legislation consists of primary legislation (statutes, including the Child Support Act 1991) and secondary legislation (statutory instruments).

The law relating to child support can be accessed at the following link:
http://www.dwp.gov.uk/publications/speci....

The statues can be accessed at: http://www.dwp.gov.uk/docs/o-0019.pdf and the statutory instruments are available at: http://www.dwp.gov.uk/docs/o-0021.pdf
--- end quote ---

Please provide a copy of all of the CSA Online Proceedures, including all training/instructional memos ETC in relation to instructions on how to deal with all aspects of a case.

Yours faithfully,

Wayne Pearsall

CM FOI Focal Point,

Mr Pearsall,

I am able to send you a copy of the procedures, however these are on a CD therefore I need a postal address to send them to.

Thanks
Department for Work and Pensions - Child Maintenance
Freedom of Information Act Focal Point

show quoted sections

Dear CM FOI Focal Point,

OF COURSE. My address is 37 Main St, SUA, Warks, CV37 7AS.

Considering that the information is already held on CD it is clear that this information wont exceed the threshold limit (A copy of a CD costing aproxximately 50p, plus 20 minutes or so labour. :)

Any news on my other FOI requests posted to yourself previously on numerous occasions? (Relating to 6th november, which is severely over due, and 7th jan, which is coming to be over due very shortly...)

Yours sincerely,

Wayne Pearsall

CM FOI Focal Point,

1 Attachment

Mr Pearsall,

In relation to your FOI request of the 6 November (which we received on the 22 November) a response was posted to your home address on the 20 December, I have attached a copy of the response for your records. There is no record of us receiving a request from you dated 7 January, however if you send this through to us again we will happily consider it.

I have sent a copy of our procedures to you today as requested in your FOI below, and we are currently working through your other email received also on the 29 January.

Thanks
Department for Work and Pensions - Child Maintenance
Freedom of Information Act Focal Point

show quoted sections

Dear CM FOI Focal Point,

Thank you for your mail. I sent a copy of my FOI request by recorded delivery to the CSA team. It arrived the day after i posted it. (7th November)

Perhaps you should remind your team of the importance of promptly forwarding all FOI requests onto yourselves. The FOI legislation does not state that the request needs to me made to a particular department within the organisation.

Considering that the FOI team has access to the whole system, You should perhaps review all correspondance between myself and the CSA.

I have also sent a copy of my FOI to my MP dated 7th Jan. This letter also arrived with yourselves the day after posting - posted 1st class with royal mail...

Also, Whilst I understand that you posted this letter to myself. You state that the FOI request arrived with yourselves on 20th November...

By what means did the request arrive with yourself?
You also state that the response was posted on the 20th Dec. This would be 21 working days - over due.

Also, the FOI request did not fully answer my request for information. I asked for a copy of all legislation for csa cases. not only CS1 or CS2, but this would include the new gross income scheme which was all approved and "under way".

The response includes no legislation, or even a link on where to find the legislation. therefore this response was not completed. I wrote to yourselves to raise this issue, and no response was recieved.

I feel the need to also post another FOI request relating to this... So look out for it :)

Yours sincerely,

Wayne Pearsall

Dear CM FOI Focal Point,

in reference to the CSA online proceedures, I have received A CD in the post today. containing an intranet website...

Although there must be further guidance issued to the CSA staff, i specifically asked for the procedures, and they arrived today.

(should anybody else want them, I would recommend they request them by name also. It has only been a couple of days and its arrived)

In relation to the rest of my FOI requests... im still waiting :)

Yours sincerely,

Wayne Pearsall

Dear CM FOI Focal Point,

CSA Online Proceedures:

Following Receipt of the CSA Online Proceedures CD you sent to myself, please also provide a copy of the information located at the following URL available for CSA staff members (also part of the CSA Online Procedures).

http://intralink/1/lg/acileeds/law/law%2...

If this information is located on the CD supplied, please provide information on how to access such information.

Yours sincerely,

Wayne Pearsall

CM FOI Focal Point,

1 Attachment

Wayne Pearsall,

Please find attached the response to your FOI request -

<<FOI Response Ref. VTR540.pdf>>

Thanks

Department for Work and Pensions - Child Maintenance

Freedom of Information Act Focal Point

show quoted sections

Dear CM FOI Focal Point,

Fuether to the response I'm regards to child sUpport orange volumes, please review my request again. The csa online procedures leads me to believe that this url provides additional guidance and not just legislative documents.

I believe from the various references throughout the procedures that csa staff are given "interpretive references". I request a copy of such.

Yours sincerely,

Wayne Pearsall

CM FOI Focal Point,

1 Attachment

Wayne Pearsall,

Please find attached a response to your request -

<<FOI Response.pdf>>

Thanks

Department for Work and Pensions - Child Maintenance

Freedom of Information Act Focal Point

show quoted sections

CM FOI Focal Point,

1 Attachment

Dear Mr Pearsall,

Please find our response to your request for an Internal Review on
attachment.

<<Internal Review Response IR138.pdf>>

Kind regards

Department for Work and Pensions - Child Maintenance

Freedom of Information Act Focal Point

show quoted sections