CRM Systems

The request was successful.

Dear South Tyneside Borough Council,
I would like to know what CRM (Customer Relationship Management)
system the council is using.

If the council is about to change their CRM system, I would like to
know what both the current system and the new system are.

In the event of multiple systems being used, I would be most
interested in the one where issues such as potholes, graffiti,
flytipping and broken streetlights would be logged.

Yours faithfully,
David McKee

Sue Johnson, South Tyneside Metropolitan Borough Council

Dear Mr McKee,

Your FOI Request was received by South Tyneside Council on 16 June 2011.

I now write to confirm that a decision about your request will be made within 20 working days from the date we received your request.

If you have any further queries regarding this matter then please do not hesitate to contact us at [South Tyneside Borough Council request email] or on 0191 424 7079.

Regards
Sue Johnson

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foi, South Tyneside Metropolitan Borough Council

1 Attachment

Classification: NOT PROTECTIVELY MARKED (IL0)

Dear Mr Mckee

Please find attached the Councils response to your Freedom of information request, we apologise for the delay in providing you with this information.

Regards
Beverley

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