CRM Systems

Dragon Dave made this Freedom of Information request to Brentwood Borough Council

The request was successful.

From: Dragon Dave

16 June 2011

Dear Brentwood Borough Council,
I would like to know what CRM (Customer Relationship Management)
system the council is using.

If the council is about to change their CRM system, I would like to
know what both the current system and the new system are.

In the event of multiple systems being used, I would be most
interested in the one where issues such as potholes, graffiti,
flytipping and broken streetlights would be logged.

Yours faithfully,
David McKee

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From: enquiries@brentwood.gov.uk
Brentwood Borough Council

16 June 2011

[1]Brentwood Borough Council Crest Email acknowledgement

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From: Jean Sharp
Brentwood Borough Council

14 July 2011


Attachment image002.jpg
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Dear Mr McKee

Further to your FOI request regarding CRM systems used in the Council, I
would inform you that no CRM systems are being used at present, although a
upgrade of the Orchard system is pending in the housing department which
will include a CRM module. Regarding parking services, due to the nature
of the service and the legislation that applies all customer contact is
managed through a software provider ( Chipside ) which ensures procedures,
protocols, timelines etc are adhered to.

If you are unhappy with the handling of your request, please inform us in
writing. You should supply details that you feel are relevant to your
complaint. This should be addressed to "The Complaints Coordinator, Town
Hall, Ingrave Road, Brentwood, Essex CM15 8AY.

If the Complaints Coordinator is unable to resolve your problem to your
satisfaction, you may apply to the Information Commissioner for a decision
as to whether, in any specified respect, your request for Information made
to us has been dealt with in accordance with the requirements of Part 1 of
the Act.

Regards

Jean Sharp

Jean Sharp
Committee Services Officer
T:01277 312655
E:[1][email address]
F:01277 312744

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