CRM Systems

The request was successful.

Dear Carmarthenshire Council,
I would like to know what CRM (Customer Relationship Management)
system the council is using.

If the council is about to change their CRM system, I would like to
know what both the current system and the new system are.

In the event of multiple systems being used, I would be most
interested in the one where issues such as potholes, graffiti,
flytipping and broken streetlights would be logged.

Yours faithfully,
David McKee

FOIA, Carmarthenshire County Council

Dear Mr McKee,

I refer to your request for information, which was received on 16th
June, 2011 and has been dealt with under the Freedom of Information Act
2000.

The specific information you requested was as follows:

"I would like to know what CRM (Customer Relationship Management) system
the council is using.

If the council is about to change their CRM system, I would like to know
what both the current system and the new system are.

In the event of multiple systems being used, I would be most interested
in the one where issues such as potholes, graffiti, flytipping and
broken streetlights would be logged."

In response, the Council's Customer Contact Centre uses a single CRM
system. This is an in-house developed system called Nexus, which was
fully implemented in October 2010. The Council has no intention of
replacing this system at present.

If I can be of any further assistance, please do not hesitate to contact
me.

Yours sincerely

John Tillman
Swyddog Gwybodaeth a Diogelu Data
Adran y Prif Weithredwr
Cyngor Sir Gaerfyrddin

Information & Data Protection Officer
Chief Executive's Department
Carmarthenshire County Council

Mewnol/Internal: 4127
Allanol/External: 01267 224127

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