CRM Systems

The request was successful.

Dear Basingstoke and Deane Borough Council,
I would like to know what CRM (Customer Relationship Management)
system the council is using.

If the council is about to change their CRM system, I would like to
know what both the current system and the new system are.

In the event of multiple systems being used, I would be most
interested in the one where issues such as potholes, graffiti,
flytipping and broken streetlights would be logged.

Yours faithfully,
David McKee

Freedom of Information, Basingstoke and Deane Borough Council

This is an automated response to thank you for your email which has just
been received.

We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response. However, please note that if your
enquiry is particularly complicated or requires substantial investigation
then it may take up to 10 working days to provide you with a full and
accurate response.

If you are requesting information under the Freedom of Information Act or
Environmental Information Regulations, there is a 20 working day statutory
timescale within which to provide the information requested, subject to
any exemptions which may apply. The 20 working day timescale will start
on the first working day following receipt of your email.

If you have access to the Internet you may wish to see if your enquiry can
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Please do not reply to this automated response.

Thank you

Basingstoke and Deane Borough Council

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Steve Thompson, Basingstoke and Deane Borough Council

Dear Mr McKee,

Thank you for your recent request for information which has been passed to
me to process as a request under the Freedom of Information Act 2000 and
logged under the reference number 264/11.

The Council may take up to 20 working days, from the date of receipt, to
respond to your request. You should therefore receive the information you
have requested, subject to the application of any exemptions we are
permitted to apply, by 14 July 2011.

If you require further information please contact me by phone on (01256)
845369 or by emailing [1][Basingstoke and Deane Borough Council request email].

For your information, we are considering publishing FOI requests and
responses on the councilÂ’s website [2]www.basingstoke.gov.uk so the
response to this request may be published at a later date.

Yours sincerely,

Steve Thompson
Data Protection & Governance Assistant

Governance and Customer Support

Basingstoke and Deane Borough Council

Tel (direct): 01256 845434

Fax: 01256 845200

Email: [3][email address]

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Gloria Fuggles, Basingstoke and Deane Borough Council

1 Attachment

FREEDOM OF INFORMATION REQUEST REFERENCE FOI 264/11

Dear Mr McKee

Further to your recent request made under the Freedom of Information Act
2000, please find our response attached, which includes an explanation of
any exemptions that we have applied.

If you are unhappy with the handling of your request, you have the right
to request an internal review. If you wish to request an internal review
please write to:

The Data Protection and Governance Officer, Basingstoke and Deane Borough
Council, Civic Offices, London Road, Basingstoke, Hampshire RG21 4AH.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Please remember to quote the reference number above in any future
communications.

Yours sincerely

Gloria Fuggles
Corporate Support Team Leader
Governance and Customer Support
Basingstoke and Deane Borough Council
Tel: 01256 845778
Fax: 01256 845200
E-mail: [1][email address]
[2]www.basingstoke.gov.uk

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