CRM Information

The request was partially successful.

Dear Pendle Borough Council,

Please can you provide the following information.

Who is your current CRM/ Customer services software supplier? (If you do not have a specific piece of software that manages your customer enquiries then please provide a brief outline of how these are managed including recording and resolution.)

When does their contract come to an end?

How long have you used this provider for, for this service?

What is the annual minimum contract value?

Yours faithfully,

Steve Roberts

WaterworthSarah, Pendle Borough Council

Thank you for your FOI request which has been logged as 4774, This request is being dealt with in accordance with the Freedom of Information Act (‘the Act’).

Having reviewed your request for information please see the answers below to your questions

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of the decision, you should write to:

Corporate Director,
Pendle Borough Council
Town Hall,
Market Street,
Nelson,
Lancashire
BB9 7LG.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Regards

Sarah Waterworth
Committee Administrator
Tel No. Tue/Wed/Thur 01282 661654
Mon/Fri 01282 661201

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Dear Sarah,

Thank you for your response.

How ever I feel that as a public body funded by the taxpayer it is in the interest of the tax payer to know how much is being spent on this and i refer you to ICO decision notice FS50296349. Where the ICO decided it was in the public interest to publish commercially sensitive information.

There for given a precedent has already been set by the ICO i look forward to receiving the breakdown of the costs.

Yours sincerely,

Steve Roberts