Dear Colchester Borough Council,

I am writing to request the know if through your Microsoft Dynamics CRM you are providing services on behalf of other council/businesses.

If so, could you please inform me:

1. How are you storing this data?
2. Do you separate this data in any way from your own councils data?
3. How do you inform the customer of this?

Yours faithfully,

Rosie Long

Info, Colchester Borough Council

Dear Requester

Thank you for your request which has been logged under reference 346600.

For full details of the Freedom of Information Act, the Environmental Information Regulations, how a request is dealt with and related information please visit http://www.ico.org.uk .

Yours sincerely

Mike Fawcett
Information and Project Officer
Colchester Borough Council
Telephone: 01206 508793
Textphone users dial 18001 followed by the full number that you wish to call.
www.colchester.gov.uk

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Mike Fawcett, Colchester Borough Council

Dear Ms Long

Further to my email below I am now able to confirm that Colchester Borough Council does not currently provide customer relationship management (CRM) services on behalf of any other councils or businesses through Microsoft Dynamics.

If you have any further questions or concerns regarding this request please contact me again quoting the reference 346600.

Yours sincerely

Mike Fawcett
Information and Project Officer
Colchester Borough Council

Tel: 01206 508793
Textphone users dial 18001 followed by the full number that you wish to call.
www.colchester.gov.uk

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