CRM Contract

Response to this request is long overdue. By law, under all circumstances, Northumberland County Council should have responded by now (details). You can complain by requesting an internal review.

Hunter Thompson

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Customer Relationship Management System:
https://www.contractsfinder.service.gov....

The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely

Hunter Thompson

FOI Mailbox,

Thank you for your email. 

We aim to respond to general enquires within two working days. 

If you have submitted a Freedom of Information request, this will be
logged, and you will receive an acknowledgment email including a reference
number shortly. 

Thanks 

 
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Our Ref: 10894  

Dear Mr Hunter,

INFORMATION REQUEST - CRM System

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Kind regards,
 
Julia

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk