CRM and CMS Platform Information

Rebecca Bescoby made this Freedom of Information request to North West Leicestershire District Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Rebecca Bescoby
Delivered

Dear North West Leicestershire District Council,

Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

I understand that under the Freedom of Information Act, you are required to respond within 20 working days. If some of the requested information is exempt from disclosure, please provide an explanation for the exemptions.

If any of the requested information is not readily available, I would appreciate your guidance on the steps I can take to obtain the necessary data.
Thank you for your attention to this matter. I look forward to your timely response.

Yours faithfully,

Rebecca Bescoby

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North West Leicestershire District Council

Dear Rebecca Bescoby,
FREEDOM OF INFORMATION REQUEST IG001348

Thank you for your request for information about:

CRM & CMS

Your request was received on 19/10/2023 and is being handled under the
terms of the Freedom of Information Act 2000.  You may expect a response
within 20 working days.

Yours sincerely

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

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North West Leicestershire District Council

Dear Rebecca Bescoby,
FREEDOM OF INFORMATION REQUEST IG001348
I write further to your email dated 19/10/2023.

Your request has been dealt with under the terms of the Freedom of
Information Act 2000 (FOIA), explained on our [1]freedom of information
page.

Your request:

Under the Freedom of Information Act 2000, I kindly request information
regarding the Customer Relationship Management (CRM) and Content
Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CRM
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CMS
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details.

Our response:

We don't have a CRM. The closest we have is a light CRM which is Granicus
Firmstep.

1. CRM Platform Information:
a. What CRM platform does your council currently use? Firmstep Achieve
forms
b. When is the contract end date for the CRM platform? rolling
c. When was the CRM contract last re-tendered? 2020
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CRM
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details.
£48K

The supply of information in response to a freedom of information request
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Commissioner for a decision. The Information Commissioner can be contacted
at [4][email address].

Yours sincerely 

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

[5]Cyber Essentials CompliantYou can report, request and pay for things
online at [6]www.nwleics.gov.uk

 [7]ShawTrust Accessible

------- Email confidentiality notice -------

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this e-mail in error please notify the
originator of the message. This footer also confirms that this e-mail
message has been scanned for the presence of computer viruses.

Please note: Incoming and outgoing e-mail messages are routinely monitored
for compliance with North West Leicestershire District Council's policy on
the use of electronic communications. Any personal data that you provide
will be processed in accordance with current data protection laws. It will
be used by North West Leicestershire District Council and our partners to
deliver and improve services and fulfil our legal duties. We will not
disclose any personal information to anyone else unless required or
allowed to do so by law. Read more about how we use personal data in our
Privacy Notice on our website:
[8]https://www.nwleics.gov.uk/pages/website...

[9]Achieve Forms Footer Banner

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