Thank you for contacting FOI at Hart District Council. 

We aim to deal with all requests for information promptly and within 20
working days whenever possible. If we require more information or
clarification of your request, we will write to you.

Dear Phil

Your FOI has been logged and allocated to an officer. 

Reference:   23/01816

Please quote the above in any future correspondence relating to this FOI
request

Kind regards,

Claire Lord

FOI Co-Ordinator
Hart District Council
Harlington Way
Fleet
GU51 4AE

[1]www.hart.gov.uk
Twitter: [2]@HartCouncil
Facebook: [3]/HartDistrictCouncil

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From: Phil <[FOI #1038309 email]>
Sent: 16 October 2023 16:04
To: FOI User <[Hart District Council request email]>
Subject: Freedom of Information request - CRM and CMS Platform Information
 
CAUTION: This email originated from outside of Hart District Council. Do
not click links or open attachments unless you recognise the sender and
know the content is safe.

'

Dear Hart District Council,

Under the Freedom of Information Act 2000, I kindly request information
regarding the Customer Relationship Management (CRM) and Content
Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
e. Is there an intent to release a tender for CRM platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
e. Is there an intent to release a tender for CMS platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

I understand that under the Freedom of Information Act, you are required
to respond within 20 working days. If some of the requested information is
exempt from disclosure, please provide an explanation for the exemptions.

If any of the requested information is not readily available, I would
appreciate your guidance on the steps I can take to obtain the necessary
data.
Thank you for your attention to this matter. I look forward to your timely
response.

Yours faithfully,

Phil Turner

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Dear Phil
Further to your Freedom of Information request reference: FOI 23/01816
The Council does hold the requested information and our response is as
follows: 
Hart District Council does hold the information you have requested. The
Answers are as follows.
1. CRM Platform Information:  The Council does not use a CRM platform
2. CMS Platform Information:
a.Drupal 9
b.April 2022
c.Drupal is an open source CMS
d.Not available at this time
e.Oct 2024

If you are unhappy with the way your request for information has been
handled, you can request a review. Please write in the first instance to: 

FOI Co-Ordinator 

Hart District Council 

Civic Offices 

Fleet 

GU51 4AE 

[1][Hart District Council request email] 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Telephone 0303 123 1113 or 01625 545 745 www.ico.gov.uk 

There is no charge for making an appeal. 

Kind regards,

Claire Lord

FOI Co-Ordinator
Hart District Council
Harlington Way
Fleet
GU51 4AE

[2]www.hart.gov.uk
Twitter: [3]@HartCouncil
Facebook: [4]/HartDistrictCouncil

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