CRM and CMS Platform Information
Dear Gravesham Borough Council,
Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.
1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.
2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.
I understand that under the Freedom of Information Act, you are required to respond within 20 working days. If some of the requested information is exempt from disclosure, please provide an explanation for the exemptions.
If any of the requested information is not readily available, I would appreciate your guidance on the steps I can take to obtain the necessary data.
Thank you for your attention to this matter. I look forward to your timely response.
Yours faithfully,
Phil Turner
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Kind regards
Liam Jackson
Interim Information Governance Officer
Legal Services - Medway Council & Gravesham Borough Council
Gun Wharf, Dock Road, Chatham, ME4 4RT
Check out the [2]ICO guidance on Information Sharing Agreements
I am currently working from home Mon –Fri.
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Hi Phil,
Please find attached a response to your Freedom of Information request
with reference GFOI-024829.
Regards,
David Herrington
Head of Digital & IT
IT Services
Gravesham Borough Council
Email: [1][email address]
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This Email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly.
Nothing in this email message amounts to a contractual or other legal
commitment on the part of Gravesham Borough Council. If this Email has
been misdirected, please notify the author immediately. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained in it or attached, and all copies must
be deleted immediately.
Whilst we take reasonable steps to try to identify any software viruses,
any attachments to this Email may nevertheless contain viruses which our
anti-virus software has failed to identify. You should therefore carry out
your own anti-virus checks before opening any documents. Gravesham Borough
Council will not accept any liability for damage caused by computer
viruses emanating from any attachment or other document supplied with this
e-mail.
All Gravesham Borough Council and PSN traffic may be subject to recording
and / or monitoring in accordance with relevant legislation.
References
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