Dear Phil Turner

 

Thank you for your request for information which was received on
13/10/23.  We are dealing with your request under the Freedom of
Information Act 2000.

 

As required by the legislation, we aim to answer your request within 20
working days from the date we received it. If for any reason we are unable
to meet this deadline, we will keep you fully informed of the reasons for
this.

 

If you have any queries about this email, please contact
[1][email address]. Please remember to quote the reference number above
in any future communications.

 

Yours faithfully,

 

Freedom of Information Officer

01354 654321

[2]www.fenland.gov.uk

 

[3]Medium logo 2008 cmyk

 

How did we do? Visit our website to [4]have your say

 

 

 

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References

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1. mailto:[email address]
2. http://www.fenland.gov.uk/
4. http://www.fenland.gov.uk/threecs

Dear Phil Turner

 

you for your request for information which we received on 13/10/23. Your
request has been considered under the Freedom of Information Act 2000.

 

Please see the response below:

 

Under the Freedom of Information Act 2000, I kindly request information
regarding the Customer Relationship Management (CRM) and Content
Management System (CMS) platforms used by your council.

 

1. CRM Platform Information:

a. What CRM platform does your council currently use? Mitel

b. When is the contract end date for the CRM platform? September 2024

c. When was the CRM contract last re-tendered? 2020?

d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CRM
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details. Part of a wider contract and not itemised.
 Yes, all tenders follow the relevant procurement processes and will be
advertised accordingly.

 

2. CMS Platform Information:

a. What CMS platform does your council currently use? Goss Interactive

b. When is the contract end date for the CMS platform? April 2024

c. When was the CMS contract last re-tendered? 2019

d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CMS
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details. Part of a wider contract and not itemised.
 Yes, all tenders follow the relevant procurement processes and will be
advertised accordingly.

 

 

I understand that under the Freedom of Information Act, you are required
to respond within 20 working days. If some of the requested information is
exempt from disclosure, please provide an explanation for the exemptions.

 

If any of the requested information is not readily available, I would
appreciate your guidance on the steps I can take to obtain the necessary
data.

Thank you for your attention to this matter. I look forward to your timely
response.

 

 

If you are unhappy with the way the authority has handled your request,
you may ask for an internal review. Please contact [1][email address]
who will arrange an internal review of your case. Under regulation 11(2),
you must contact us for a review no later than 40 working days after the
date of this email.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

WILMSLOW

Cheshire SK9 5AF

Tel: 01625 545700

[2]www.informationcommissioner.gov.uk

 

If you have any queries about this email please contact
[3][email address]. Please remember to quote the reference number above
in any future communications.

 

Yours sincerely

Freedom of Information Officer

01354 654321

[4]www.fenland.gov.uk

 

[5]Medium logo 2008 cmyk

How did we do? Visit our website to [6]have your say

 

 

E-mails and any attachments from Fenland District Council (the Council)
are confidential. If you are not the intended recipient, please notify the
sender immediately by replying to the e-mail, and then delete it without
making copies or using it in any other way or placing any reliance on it.

It is not intended that this e-mail shall constitute either an offer or
acceptance nor is it intended to form a contract between the Council and
the addressee or any third party.

Any views or opinions presented are solely those of the sender and do not
necessarily represent those of the Council unless otherwise specifically
stated.

Although any attachments to the message will have been checked for viruses
before transmission, you are urged to carry out your own virus check
before opening attachments, since the Council accepts no responsibility
for loss or damage caused by software viruses.

Senders and recipients of e-mail should be aware that, under the EU
General Data Protection Regulation 2016, the Freedom of Information Act
2000, the Environmental Information Regulations 2004 and other related
legislation, the contents of e-mails may have to be disclosed in response
to a request.

To provide you with our services we will need to record personal
information, such as your e-mail address. This information will be kept
securely and only accessed by approved staff. We will not share your
information with anyone else without first telling you. If you would like
more details about how we protect personal information, then please
contact our Data Protection Officer.

References

Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
3. mailto:[email address]
4. http://www.fenland.gov.uk/
6. http://www.fenland.gov.uk/threecs