CRM and CMS Platform Information

Rebecca Bescoby made this Freedom of Information request to Thanet District Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Thanet District Council,

Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

I understand that under the Freedom of Information Act, you are required to respond within 20 working days. If some of the requested information is exempt from disclosure, please provide an explanation for the exemptions.

If any of the requested information is not readily available, I would appreciate your guidance on the steps I can take to obtain the necessary data.
Thank you for your attention to this matter. I look forward to your timely response.

Yours faithfully,

Rebecca Bescoby

TDC FOI, Thanet District Council

Receipt for ref: FOI 7099

Dear Rebecca Bescoby,

Thank you for your information request dated 10/10/2023.

I can confirm that we have received your request and are now processing
it.

We will look to make a full disclosure of the information requested by
07/11/2023.

We will let you know if there are any issues processing your request and
if there will be any delays regarding collating the information you have
requested.
Further information on how we process personal data in Information
Governance can be found on the Council's privacy statement
page: [1]https://www.thanet.gov.uk/privacy-statem...
Kind regards,

Information Governance Officer
Information Governance | Legal
Services
[2][email address] | (01843) [4][IMG]
577247
[3]Cecil St, Margate CT9 1XZ
[6]link to Thanet district councils
facebook account [7]link to Thanet
district councils twitter account [8]link
[5]Thanet District Council to Thanet district councils instagram
account [9]link to Thanet district
councils linkedin account [10]Link to
Thanet District council youtube
[11]https://www.thanet.gov.uk/newsroom/
[12]No Excuse for Abuse campaign

show quoted sections

TDC FOI, Thanet District Council

Ref: FOI 7099
Dear Rebecca Bescoby,

Thank you for your information request dated 10/10/2023.
The response to your request is set out below.
Our response:
We confirm that we hold some of the information that you have requested.

1. CRM Platform Information:

Response: Thanet District Council doesn’t have a CRM

a. What CRM platform does your council currently use? 

Response: N/A

b. When is the contract end date for the CRM platform?

Response: N/A

c. When was the CRM contract last re-tendered?

Response: N/A

d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)

Response: N/A

e. Is there an intent to release a tender for CRM platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

Response: N/A

2. CMS Platform Information:
This is a security risk and could put us in danger of hacking.

a. What CMS platform does your council currently use?

Response: Wordpress.

b. When is the contract end date for the CMS platform?

Response: Free software so no contract dates. 

c. When was the CMS contract last re-tendered?
Response: N/A

d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
Response: N/A

e. Is there an intent to release a tender for CMS platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.
Response: No.

If you are unhappy with the way your enquiry has been dealt with, you may
ask for an internal review by submitting a request within one month of the
date of this response. 
Further information on the internal review process is can be found
here: [1]https://ico.org.uk/your-data-matters/off...
Your request should be addressed to the Information Governance Manager,
Thanet District Council, PO Box 9, Cecil Street, Margate, CT9 1XZ or by
emailing [2][email address].  
If you are still dissatisfied after an internal review, you may appeal to
the Information Commissioner, Wycliffe House, Water Lane, Wilmslow SK9
5AF.
Further information on how we process personal data in Information
Governance can be found on the Council's privacy statement
page: [3]https://www.thanet.gov.uk/privacy-statem...
Kind regards,

Information Governance Officer
Information Governance | Legal
Services
[4][email address] | (01843) [6][IMG]
577247
[5]Cecil St, Margate CT9 1XZ
[8]link to Thanet district councils
facebook account [9]link to Thanet
district councils twitter account [10]link
[7]Thanet District Council to Thanet district councils instagram
account [11]link to Thanet district
councils linkedin account [12]Link to
Thanet District council youtube

On Tue, 10 Oct 2023 at 20:22, TDC FOI <[13][email address]> wrote:

Receipt for ref: FOI 7099

Dear Rebecca Bescoby,

Thank you for your information request dated 10/10/2023.

I can confirm that we have received your request and are now processing
it.

We will look to make a full disclosure of the information requested by
07/11/2023.

We will let you know if there are any issues processing your request and
if there will be any delays regarding collating the information you have
requested.
Further information on how we process personal data in Information
Governance can be found on the Council's privacy statement
page: [14]https://www.thanet.gov.uk/privacy-statem...
Kind regards,

Information Governance Officer
Information Governance | Legal
Services
[15][email address] | (01843) [17][IMG]
577247
[16]Cecil St, Margate CT9 1XZ
[19]link to Thanet district councils
facebook account [20]link to Thanet
district councils twitter
[18]Thanet District Council account [21]link to Thanet district
councils instagram account [22]link to
Thanet district councils linkedin
account [23]Link to Thanet District
council youtube
[24]https://www.thanet.gov.uk/newsroom/
[25]No Excuse for Abuse campaign

show quoted sections