CRM and CMS Platform Information
Dear East Devon District Council,
Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.
1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.
2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.
I understand that under the Freedom of Information Act, you are required to respond within 20 working days. If some of the requested information is exempt from disclosure, please provide an explanation for the exemptions.
If any of the requested information is not readily available, I would appreciate your guidance on the steps I can take to obtain the necessary data.
Thank you for your attention to this matter. I look forward to your timely response.
Yours faithfully,
Phil Turner
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Dear Mr Turner
Thank for submitting your Freedom of Information request.
We will respond to your request as quickly as possible, within the 20 working
day statutory deadline under the Freedom of Information Act 2000.
For updates on this case, please quote your reference number FS-Case-553537751.
Yours sincerely,
Information and Complaints Officer
East Devon District Council
[2][East Devon District Council request email]
[3]www.eastdevon.gov.uk
East Devon - an outstanding place
© 2023 East Devon District Council
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References
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2. mailto:[East Devon District Council request email]
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4. http://www.facebook.com/eastdevon
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8. https://www.aced.org.uk/
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Dear Mr Turner,
Thank you for your request for information. Please find the response to
your query below.
1. CRM Platform Information:
a. What CRM platform does your council currently use? - Firmstep
b. When is the contract end date for the CRM platform? - Rolling
c. When was the CRM contract last re-tendered? - 2020
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) - £40-50k. For information, it’s transactions of value
£500 and above have to be made available. Not the invoices.
e. Is there an intent to release a tender for CRM platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details. - No intention to release a tender in the foreseeable
future.
2. CMS Platform Information:
a. What CMS platform does your council currently use? - Umbraco, which is
an open source product – it is free to use.
b. When is the contract end date for the CMS platform? - N/A
c. When was the CMS contract last re-tendered? - N/A
d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) - N/A
e. Is there an intent to release a tender for CMS platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details. - No
I hope this information is helpful but, if you feel dissatisfied with the
way we have responded to your request, please contact our Monitoring
Officer, to request an internal review
[2][email address].
You can also request a review using [3]our online request form.
You may also approach the Information Commissioner for advice at
[4]www.ico.org.uk.
Yours sincerely,
Information and Complaints Officer
East Devon District Council
[5]www.eastdevon.gov.uk
East Devon - an outstanding place
© 2023 East Devon District Council
Follow us on [6]Facebook and [7]Twitter
[8]Subscribe to your East Devon Update for regular news and information
about what’s happening at East Devon District Council. Choose which topics
you’re interested in to get a personalised update.
[9]Email disclaimer
[10][IMG]
References
Visible links
1. https://eastdevon.gov.uk/
2. mailto:[email address]
3. https://eddc-self.achieveservice.com/ser...
4. http://www.ico.org.uk/
5. http://www.eastdevon.gov.uk/
6. http://www.facebook.com/eastdevon
7. http://twitter.com/eastdevon
8. https://public.govdelivery.com/accounts/...
9. http://eastdevon.gov.uk/help/email-discl...
10. https://www.aced.org.uk/
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