CRM and CMS Platform Information

Phil made this Freedom of Information request to Cotswold District Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Cotswold District Council.

Dear Cotswold District Council,

Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.)
e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

I understand that under the Freedom of Information Act, you are required to respond within 20 working days. If some of the requested information is exempt from disclosure, please provide an explanation for the exemptions.

If any of the requested information is not readily available, I would appreciate your guidance on the steps I can take to obtain the necessary data.
Thank you for your attention to this matter. I look forward to your timely response.

Yours faithfully,

Phil Turner

Cotswold DC Customer Services, Cotswold District Council

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Dear Phil Turner,

Further to your request, please find a response attached.

If you are unhappy with the service you have received in relation to your
freedom of information request and wish to request a review you should
write to the Monitoring Officer, Cotswold District Council, Trinity Road,
Cirencester, Gloucestershire GL7 1PX or email
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If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the review procedure
provided by the Council. The Information Commissioner can be contacted at:
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Kind regards 

Freedom of Information 

Cotswold District Council

 

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