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Hi Phil,

CRM Platform Information:

a. What CRM platform does your council currently use? Verint EM
Professional

b. When is the contract end date for the CRM platform? 03/12/2023

c. When was the CRM contract last re-tendered? 2018

d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent to release a tender for CRM
platforms in the foreseeable future? If so, kindly provide an estimated
timeline or relevant details. Annual Maintenance £16.8k. We are looking to
tender for a CRM platform in May 2024.

2. CMS Platform Information:

a. What CMS platform does your council currently use?

VerseOne

b. When is the contract end date for the CMS platform?

            Running contract, year on year, ends in April

c. When was the CMS contract last re-tendered?

            The contract falls under the value required to have a tender

d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.) e. Is there an intent

to release a tender for CMS platforms in the foreseeable future? If so,
kindly provide an estimated timeline or relevant details.

The value is £3433

There is no plan to go to tender

The Council considers that the above response fully complies with the
requirements placed on the Council under the Freedom of Information Act
(FOIA) 2000 but a person making a request for information under the FOIA
2000 may complain to the Review Officer if they are dissatisfied with the
Council’s response. Details regarding the complaints procedure may be
obtained from the Data Controller at the Council Offices Benfleet.

Kind Regards

Richard Macaskill
GIS/LLPG/WEB Development Officer

Customer & Digital Services

Castle Point Borough Council | T: 01268 882200 | DD: 01268 882370 | E:
[1][email address] | W: [2]www.castlepoint.gov.uk

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Please consider the environment before printing this e-mail This email
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sender and delete the email from your system. It is the recipient's
responsibility to ensure that appropriate measures are in place to check
for software viruses. All communications sent to or from the Council may
be subject to recording and / or monitoring in accordance with relevant
legislation. Castle Point Borough Council does not accept service of
documents by email.

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