SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...

·     Business Rates - refer to details about all Business Rate
accounts
·     Contracts - refer to the Council’s Contract Register
·     Council Budgets - refer to our Budget Books
·     Licenced HMO Properties - Refer to the HMO section
·     Money spent - refer to data relating to spending over
£250
·     Public Health Funerals - Refer to Public Funerals page
·     Staff - refer to the Senior Structure Chart

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][Broadland District Council request email]  to request a review.

Please do not reply to this message - replies to this message are routed
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References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[Broadland District Council request email]

Dear Phil

I refer to your Freedom of Information request to which I am now in a position to respond on behalf of South Norfolk Council. My response is below, along with your questions for ease of reference.

What CRM platform does your council currently use?
The Council does not have a CRM platform

b. When is the contract end date for the CRM platform?
N/A

c. When was the CRM contract last re-tendered?
N/A

d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.
N/A

2. CMS Platform Information:

a. What CMS platform does your council currently use? Jadu is the provider

b. When is the contract end date for the CMS platform? See contracts register on website https://www.southnorfolkandbroadland.gov...

c. When was the CMS contract last re-tendered? See contracts register on website https://www.southnorfolkandbroadland.gov...

d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details. See contracts register on website https://www.southnorfolkandbroadland.gov...

I hope this is of assistance and is sufficient to meet your requirements, but if, for whatever reason you wish to get back to me, please feel free to do so. In particular if you are unhappy with the information provided or how your request was handled, please let me know and I will explain how you can request an internal review of our decision.

Please quote BFOI 23-441 in any further correspondence concerning this request.

Regards.

Tracy Brady
Civic Officer
t 01508 535321 e [email address]

This email and any attachments are intended for the addressee only and may be confidential. If they come to you in error you must take no action based on them, nor must you copy or show them to anyone. Please advise the sender by replying to this email immediately and then delete the original from your computer. Unless this email relates to Broadland District Council or South Norfolk Council business it will be regarded by the council as personal and will not be authorised by or sent on behalf of the councils. The sender will have sole responsibility for any legal actions or disputes that may arise. We have taken steps to ensure that this email and any attachments are free from known viruses but in keeping with good computing practice, you should ensure they are virus free. Emails sent from and received by members and employees of Broadland District Council and South Norfolk Council may be monitored.

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