CRM and CMS Platform Information

Ashfield District Council
Request for Information
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[Ashfield District Council request email] or by writing to Freedom of Information for Ashfield
District Council, Urban Road, Kirkby-In-Ashfield, Nottingham NG17 8DA.

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FREEDOM OF INFORMATION/ENVIRONMENTAL INFORMATION REGULATIONS REQUEST

Dear Sir or Madam

Thank you for your email requesting information from Ashfield District
Council.

We will endeavour to respond to all requests under the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004
within twenty working days, and subject Access Requests within one month.
If we require any further information from you in order to respond to your
request, we will let you know.

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that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
privacy notice on our website at
[1]https://www.ashfield.gov.uk/your-council...

If you have any queries about this request do not hesitate to contact us.

Ashfield Legal Services

Ashfield District Council

Urban Road

Kirkby-in-Ashfield

NOTTINGHAM

NG17 8DA

Tel: (01623) 457332

Email: [Ashfield District Council request email]

References

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1. https://www.ashfield.gov.uk/your-council...

Dear Phil,

Thank you for your email of 4 October 2023 where you requested information
about CRM & CMS information. We have dealt with your request under the
Freedom of Information Act 2000.

I am writing to advise you that, following a search of our electronic
records, we have established that the information you have requested is
held by this Authority.

1. CRM Platform Information:

a. What CRM platform does your council currently use? 

We currently do not have a corporate CRM

b. When is the contract end date for the CRM platform?

c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
e. Is there an intent to release a tender for CRM platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

2. CMS Platform Information: 

a. What CMS platform does your council currently use? 

Umbraco Cloud ([1]https://umbraco.com/)

b. When is the contract end date for the CMS platform? 

No end contract, yearly rolling

c. When was the CMS contract last re-tendered? 

September 2020

d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)

Contract values and spending over £5000 are all listed publicly under the
transparency code on the main website
([2]https://www.ashfield.gov.uk/your-council...)
- please find attached the invoice for 2023 

e. Is there an intent to release a tender for CMS platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details. 

No intended tender release planned for this CMS

If you are unhappy with the way your enquiry has been dealt with, you may
ask for an internal review by submitting a request within one month of the
date of this response. Your request should be addressed to the DPO
[3][email address]

If you are still dissatisfied after an internal review, you may appeal to
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T.0330 313 1756~ico.org.uk twitter.com/iconews
Please consider the environment before printing this email.

Kind regards,
Information Governance Officer
Ashfield Legal Services
Ashfield District Council
Urban Road
Kirkby-in-Ashfield
Nottinghamshire

NG17 8DA

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From: Phil <[4][FOI #1034817 email]>
Sent: 04 October 2023 9:58 AM
To: foi <[5][Ashfield District Council request email]>
Subject: [EXTERNAL]:Freedom of Information request - CRM and CMS Platform
Information

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
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Dear Ashfield District Council,

Under the Freedom of Information Act 2000, I kindly request information
regarding the Customer Relationship Management (CRM) and Content
Management System (CMS) platforms used by your council.

1. CRM Platform Information:
a. What CRM platform does your council currently use?
b. When is the contract end date for the CRM platform?
c. When was the CRM contract last re-tendered?
d. Could you please provide the contract value for the CRM platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
e. Is there an intent to release a tender for CRM platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

2. CMS Platform Information:
a. What CMS platform does your council currently use?
b. When is the contract end date for the CMS platform?
c. When was the CMS contract last re-tendered?
d. Could you please provide the contract value for the CMS platform?
(Please note that invoices exceeding £5,000 are required to be accessible
to the public.)
e. Is there an intent to release a tender for CMS platforms in the
foreseeable future? If so, kindly provide an estimated timeline or
relevant details.

I understand that under the Freedom of Information Act, you are required
to respond within 20 working days. If some of the requested information is
exempt from disclosure, please provide an explanation for the exemptions.

If any of the requested information is not readily available, I would
appreciate your guidance on the steps I can take to obtain the necessary
data.

Thank you for your attention to this matter. I look forward to your timely
response.

Yours faithfully,

Phil Turner

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