Crime reporting

Dr kevin parker made this Freedom of Information request to Greater Manchester Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dr kevin parker

Dear Greater Manchester Police,

I would be very grateful if you could confirm the following information/data please:

For the period from January 2017 to date:

1. Total number of calls to 101 and 999 by month
2. Waiting time for calls to 101 (not connection to triage but connection to comm's operator) by month
3. Waiting time for calls to 999 by month
4. Total number of abandoned calls to 999 and 101 by month
5. Percentage of number of calls to 101 that were not a Police matter by month
6. Total number of GMP online web chats as a new method of reporting non emergencies by month (appreciate this is a new service)
7. Waiting time for connection to an operator on the GMP online web chat by month
8. Total number of abandoned online web chats by month
9. Percentage of online web chats that were not a Police matter by month
10. Summary of crimes reported via the GMP online web chat (ASB, Robbery, Theft from person etc..)

Yours faithfully,

Dr kevin parker

Greater Manchester Police

1 Attachment

Please find attached the response to your recent request made under the Freedom of Information Act 2000.

Regards

Amanda Ratcliffe
Information Compliance & Records Management Assistant
Information Compliance & Records Management Unit
Greater Manchester Police
Openshaw Complex
Lawton Street
Manchester
M11 2NS

Tel - 0161 856 2531
Ground Floor Bolton Police Station, Scholey Street, Bolton, BL2 1HD
Postal address: c/o Openshaw Complex, Lawton Street, Openshaw, Manchester, M11 2NS
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