Dear C Manderville,

Request for Information - Our Ref: FL-101003713894

Thank you for your request for information regarding Creation of new Bus
stops. Your request was received on 09/05/2023 and I am dealing with it
under the terms of the Freedom of Information Act 2000.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.

Kind regards

Tammy Dudney
[email address]
Contact Centre
Chichester District Council

Tel: 01243 534734 | Fax: 01243 776766 | [email address] |
http://www.chichester.gov.uk
www.facebook.com/ChichesterDistrictCouncil | www.twitter.com/ChichesterDC

show quoted sections

Freedom of Information Request - FL-101003713894

Dear C Mandville,

Thank you for your Freedom of Information request of 9 May 2023 in which
you ask for information regarding the provision of 2 new Bus Stops on
Bognor Road outside the new Cathedral Business Park in Chichester.

Before progressing with an appropriate response, please confirm if you are
aware of existing Bus Stops in the location referred to in your request
and that your enquiry relates to those particular bus stops?

If you are not aware of existing Bus Stops in the location, is it your
intention to install new Bus Stops in this area?

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original email and should be addressed to Nicholas Bennett, Divisional
Manager Democratic Services.

Yours faithfully,

Peter

For and on behalf of

Parking Services

Chichester District Council

Tel: 01243 534500

[1]http://www.chichester.gov.uk

════════════════════════════════════════════════════════════════════════

From: Contact Centre <[2][email address] 

Sent: 12 May 2023 07:50
To: ParkingServices <[3][email address]>; Lagan forms
<[4][email address]>
Subject: New FOI Request received by Customer Services: FL-101003713894

A new Freedom of Information (FOI) request has been received for your
Service Area. The request case details are listed below:

Lead Service Area:  Parking Services
Additional Service Area:  [          ]
Additional Service Area:  [          ]
Additional Service Area:  [          ]

Associated  X:\FOI_EIR Requests\Parking Services\2023\What do they
Document(s): know C Mandville
Customer Name:  C Manderville
Customer Address:  What do they know
Date Received:  09/05/2023
Received By:  Email
Response Due By:  06/06/2023
Revised Response Due  [          ]
By:
Notify Press Of  [ ]
Request?
 Request for information regarding Creation of new Bus
Further Description: stops and installation of equipment on Bognor Road
outside the new Cathedral Business Park

Case Ref:  FL-101003713894
Created Date:  12/05/2023
Created By:  tdudney

show quoted sections

This is an automated email to let you know that your email has been
received. Parking Services handle a variety of queries and therefore the
following information may be helpful to you:  

Penalty Charge Notices (PCN’s)  

• If you want to view the photo evidence, pay or read about the Parking
Penalty Enforcement Process relating to a PCN, please
visit [1]www.chichester.gov.uk/parkingtickets.   

• If you want to challenge or make representations against a PCN, the
best way to do this is by visiting our
website [2]www.chichester.gov.uk/parkingtickets. However, if the email
you sent us contains information relating to a PCN, we will add it to
the case and if necessary, we will respond. Please ensure you have
provided your vehicle registration and the PCN number (which begins
with ZA or ZK) We aim to reply to you as soon as we can but as we
receive a high volume of correspondence, sometimes there may be a
delay responding to you. 　 

• If an Enforcement Agent has been in contact with you, you must contact
them as soon as possible, not the council.  

Reporting a vehicle/person  

• The best way to report a parking problem is by
visiting [3]www.chichester.gov.uk/article/30475/Report-a-parking-problem   

• If you have reported a problem vehicle to us, this will be passed to
our Civil Enforcement Officers (CEO’s) who will attend as soon as
possible. We will not always reply to you but your comments will be
passed to our CEO’s.   
• If you are reporting a vehicle which is causing an obstruction or is
posing danger on the highway, please call the police.   
• If you wish to report an abandoned vehicle, please provide details via
the Sussex Police [4]www.operationcrackdown.org/ website.   
• If you would like to report a misused Blue Badge, please do so by
visiting [5]www.westsussex.gov.uk/bluebadge or by calling 01243
777653. 　  

Resident and all other on street Permits  

• If you would like to purchase a new permit, renew or amend an existing
permit please visit our website for our online services
at [6]www.chichester.gov.uk/permits  
• If you are renewing your own permit you must provide the correct
documentation to us, even if you are renewing online. If you have
provided these documents, we will consider these and advise you if
your application is successful.   
• If you want to change the registration on your on street permit you
will need to fill out a ‘Change your On Street Permit’ eform, found on
your specific permit webpage [7]www.chichester.gov.uk/permits    
• For permit enquires relating to Zone A & S, these are manged by
MiPermit and can be manged by visiting the Mipermit
website [8]www.mipermit.com or by using the MiPermit App which can be
downloaded to use on [9]Apple / [10]Android phones or you can contact
them on 0345 520 7007, or emailing [11][email address].  

Car Park Season tickets (Mipermit)  

• If you would like information about car park season tickets, please
visit [12]www.chichester.gov.uk/seasontickets   

• If you have a query about your season ticket, please
contact Mipermit by calling, 0345 520 7007, or
emailing [13][email address].   
• If you haven’t already, try the MiPermit App which offers customers
flexibility with cashless parking and season
tickets - [14]Apple / [15]Android  

Refund requests   

• If you are applying for a refund for a pay and display ticket, please
apply online through our Report It tool
– [16]www.chichester.gov.uk/reportaparkingproblem and have your
supporting evidence at hand to upload.  
• If you are applying for refund for a Resident Permit please visit our
resident permit webpage and complete a refund form, this can be
emailed to Parking Services or Posted back to our offices with the
permit you are requesting a refund
for, [17]www.chichester.gov.uk/residentpermits   
• If you are applying for a refund for a Season Ticket, please
contact Mipermit by calling, 0345 520 7007, or
emailing [18][email address].   

Suspensions and Dispensations  

• If you are enquiring about or would like to apply for a bay
suspension, please
visit [19]www.chichester.gov.uk/parkingbaysuspensions   

• We require at least 6 working days’ notice to process a suspension
request.   
• If you wish to change the dates of a bay suspension which has already
been issued, you should be aware that charges may apply and a new
eform may need completing. 

• Dispensations are manged through MiPermit by
visiting [20]www.mipermit.com 

References

Visible links
1. http://www.chichester.gov.uk/parkingtick...
2. http://www.chichester.gov.uk/parkingtick...
3. http://www.chichester.gov.uk/article/304...
4. http://www.operationcrackdown.org/
5. http://www.westsussex.gov.uk/bluebadge
6. http://www.chichester.gov.uk/permits
7. http://www.chichester.gov.uk/permits
8. http://www.mipermit.com/
9. https://itunes.apple.com/gb/app/mipermit...
10. https://play.google.com/store/apps/detai...
11. mailto:[email address]
12. http://www.chichester.gov.uk/seasontickets
13. mailto:[email address]
14. https://itunes.apple.com/gb/app/mipermit...
15. https://play.google.com/store/apps/detai...
16. http://www.chichester.gov.uk/reportapark...
17. http://www.chichester.gov.uk/residentper...
18. mailto:[email address]
19. http://www.chichester.gov.uk/parkingbays...
20. http://www.mipermit.com/

Dear C Mandville,
Thank you for your Freedom of Information (FOI) request of 9 May 2023 in
which you ask for information regarding the provision of 2 new Bus Stops
on
Bognor Road outside the new Cathedral Business Park in Chichester. 
Parking Services at Chichester District Council responded to your initial
FOI request on 22 May 2023 asking for clarification of the specific
information you required. This email will have restarted the timeframe in
which Parking Services is required to respond to the FOI request. 
You replied to our email of 22 May 2023 on 31 May 2023 giving further
details of the nature of your enquiry.
You also emailed Parking Services on 3 June 2023 asking if the FOI had
been correctly assigned to Parking Services as a planning related enquiry
about the installation of Bus Stops.
Parking Services can confirm that your enquiry is not one which can be
answered by our service team and suggest that you may wish to enquire
further by resubmitting your FOI request with a specific instruction to
have it assigned to our Planning team.
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original email and should be addressed to Nicholas Bennett, Divisional
Manager Democratic Services.
With kind regards,
Peter

For and on behalf of

Parking Services

Chichester District Council

Tel: 01243 534500

[1]http://www.chichester.gov.uk

show quoted sections

Dear Mr Mandville,

Thank you for your email. Your request for an internal review has been
passed to our Monitoring Officer, Nicholas Bennett who will respond to you
directly.

I have spoken to our Planning Department regarding the details of your
request and they have confirmed that, unfortunately, this is not
information they hold. They have advised that your request should be
redirected to the Highways department at West Sussex County Council. I
have provided a link to their online request form or alternatively, with
your permission, I can forward your request onto them.

[1]www.westsussex.gov.uk/about-the-council/information-and-data/make-a-freedom-of-information-foi-request/#submit-an-foieir-request

Kind Regards

Vicki

Victoria
Stapleton
Customer
Services
Team Leader
Communities
and
Customer
Services
Chichester
District
Council

Ext: 25707 | Tel: 01243 785166
| [email address]
| Fax: |
[2]http://www.chichester.gov.uk
East Pallant House opening
hours: 9am-4pm Monday to Friday
[3][IMG][4][IMG]

[5][IMG]

From: mandville <[FOI #979191 email]>
Sent: 06 June 2023 18:14
To: FOI <[email address]>
Subject: [EXTERNAL] Internal review of Freedom of Information request -
Creation of new Bus stops and installation of equipment

This Message originated outside your organization.

Dear Chichester District Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Chichester District
Council's handling of my FOI request 'Creation of new Bus stops and
installation of equipment'.

The FOI was mis allocated on receipt and therefore not only delayed but
then dismissed.
If all FOI were treated this way then you could avoid your
responsibilities and dismiss all requests by passing them to un related
departments.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[6]https://www.whatdotheyknow.com/request/c...

Yours faithfully,

mandville

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #979191 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[9]https://www.whatdotheyknow.com/help/ico-...
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

________________________________________________________________________

LEGAL DISCLAIMER

Communications on or through Chichester District Council's computer
systems may be monitored or recorded to secure effective system operation
and for other lawful purposes.

References

Visible links
1. http://www.westsussex.gov.uk/about-the-c...
2. http://www.chichester.gov.uk/
3. file:///tmp/www.facebook.com/ChichesterDistrictCouncil
4. file:///tmp/www.twitter.com/ChichesterDC
5. https://www.chichester.gov.uk/emailbanner
6. https://www.whatdotheyknow.com/request/c...
7. mailto:[FOI #979191 email]
8. https://www.whatdotheyknow.com/help/offi...
9. https://www.whatdotheyknow.com/help/ico-...
10. https://www.whatdotheyknow.com/help/ico-...

Dear Mr Mandeville,

I have carried out an internal review and of course read the documents
below and kindly attached in detail.

Firstly I acknowledge the obvious point that your request was misdirected
to the wrong department.  It is unfortunate that whilst correction was
later made to redirect you to the correct (external) body nobody made an
apology for the error and I hope you will accept this apology from me,
although I again acknowledge that it is later than would be preferable
when a mistake is made.  We would always try to apologise promptly. 

I hope it is not trite to point out that the Council carries out literally
thousands of statutory duties, and many thousands more activities in its
community service.  It is, fundamentally, a complicated environment and
sometimes errors will happen where officers have to select between a
number of routes particularly when looking at enquiries which border
various roles.

The parking department do occasionally get asked questions about parking
around bus stops.  Equally other departments have been asked questions
about cleaning around bus stops, a large development in the city centre
and the impact upon bus travel and so on.  As I say - the task of
allocation is more complicated than it may appear from the outside.

So the decision to pass it to them was not absolutely outside common sense
as it were even though it was clearly mistaken in this case.  What should
have happened, with hindsight, was that the customer services officer
directing the enquiry should have checked for more information with you.

Taking all of the above - It is clear to me that the error was a simple
human error. 

Looking at the error I understand the point you make that “If all FOI were
treated this way then you could avoid your responsibilities and dismiss
all requests by passing them to un related departments.”  I therefore have
spoken to a parking officer and reviewed the resources, process and
general performance in respect of Freedom of Information and other
information responses.

The Council does put significant effort into its information responses and
reports to the Councillors each year are presented to the Corporate
Governance Committee (a public meeting) in order to allow member and
public scrutiny of performance.   [1]Agenda for Corporate Governance &
Audit Committee on Monday 31 October 2022, 2.00 pm - Chichester District
Council (moderngov.co.uk)

As well as hard data on complaints the report sets out what learning
routes have been followed when we do get things wrong – training, changes
to routing of calls processes and so on.  In your case, annoyingly, this
did not work well but we will be working to learn from it and it has been
discussed with parking and customer services officers by myself.

As well as the whole of the customer services team, legal support is
provided by myself as Data Protection Officer (which I am by virtue of
qualification) and my colleague Mr Thrussell who is a barrister employed
by the Council.  Additionally all officers are required to take training
in the relevant legislation, GDPR, to encourage strong compliance.  This
is a significant investment in skills for a small local authority and I
hope that it gives some reassurance that your concerns about the mistake
being typical are not in fact a correct reflection of our efforts to be
compliant.

Again in support of that I would note that whilst we have thorough
processes to report such things as data breaches for the information
commissioner, in the past several years I have data for no such concern
has been upheld when reviewed by that external body.

I hope this review and the apology within it brings you to a place where
you are satisfied by the Council response and its general actions in this
important area.  If you are unhappy with the response naturally please let
me know in the first instance or alternatively you are entitled to make a
complaint to the Information Commissioner at [2]Make a complaint | ICO

Nicholas
Bennett
Divisional
Manager
Legal &
Democratic
Services
Chichester
District
Council

Ext: 34657 | Tel: 01243534657 |
[email address] |
Fax: 01243776766 |
[3]http://www.chichester.gov.uk
East Pallant House opening
hours: 9am-4pm Monday to Friday
[4][IMG][5][IMG]

[6][IMG]

From: FOI <[email address]>
Sent: 12 June 2023 15:26
To: 'mandville' <[FOI #979191 email]>
Cc: Nicholas Bennett <[email address]>
Subject: RE: [EXTERNAL] Internal review of Freedom of Information request
- Creation of new Bus stops and installation of equipment

Dear Mr Mandville,

Thank you for your email. Your request for an internal review has been
passed to our Monitoring Officer, Nicholas Bennett who will respond to you
directly.

I have spoken to our Planning Department regarding the details of your
request and they have confirmed that, unfortunately, this is not
information they hold. They have advised that your request should be
redirected to the Highways department at West Sussex County Council. I
have provided a link to their online request form or alternatively, with
your permission, I can forward your request onto them.

[7]www.westsussex.gov.uk/about-the-council/information-and-data/make-a-freedom-of-information-foi-request/#submit-an-foieir-request

Kind Regards

Vicki

Victoria
Stapleton
Customer
Services
Team Leader
Communities
and
Customer
Services
Chichester
District
Council

Ext: 25707 | Tel: 01243 785166
|
[8][email address]
| Fax: |
[9]http://www.chichester.gov.uk
East Pallant House opening
hours: 9am-4pm Monday to Friday
[10][IMG][11][IMG]

[12][IMG]

From: mandville <[13][FOI #979191 email]>
Sent: 06 June 2023 18:14
To: FOI <[14][email address]>
Subject: [EXTERNAL] Internal review of Freedom of Information request -
Creation of new Bus stops and installation of equipment

This Message originated outside your organization.

Dear Chichester District Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Chichester District
Council's handling of my FOI request 'Creation of new Bus stops and
installation of equipment'.

The FOI was mis allocated on receipt and therefore not only delayed but
then dismissed.
If all FOI were treated this way then you could avoid your
responsibilities and dismiss all requests by passing them to un related
departments.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[15]https://www.whatdotheyknow.com/request/c...

Yours faithfully,

mandville

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[16][FOI #979191 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[17]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[18]https://www.whatdotheyknow.com/help/ico-...
[19]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

________________________________________________________________________

LEGAL DISCLAIMER

Communications on or through Chichester District Council's computer
systems may be monitored or recorded to secure effective system operation
and for other lawful purposes.

References

Visible links
1. https://chichester.moderngov.co.uk/ieLis...
2. https://ico.org.uk/make-a-complaint/
3. http://www.chichester.gov.uk/
4. file:///tmp/www.facebook.com/ChichesterDistrictCouncil
5. file:///tmp/www.twitter.com/ChichesterDC
6. https://www.chichester.gov.uk/emailbanner
7. http://www.westsussex.gov.uk/about-the-c...
8. mailto:[email address]
9. http://www.chichester.gov.uk/
10. file:///tmp/www.facebook.com/ChichesterDistrictCouncil
11. file:///tmp/www.twitter.com/ChichesterDC
12. https://www.chichester.gov.uk/emailbanner
13. mailto:[FOI #979191 email]
14. mailto:[email address]
15. https://www.whatdotheyknow.com/request/c...
16. mailto:[FOI #979191 email]
17. https://www.whatdotheyknow.com/help/offi...
18. https://www.whatdotheyknow.com/help/ico-...
19. https://www.whatdotheyknow.com/help/ico-...