Thank you for contacting the Environment Agency.

So when can I expect a response?

You can expect to receive a reply from us within 2 working days for most
general enquiries. If your enquiry is of a technical nature it could take
up to 10 working days. Please note that bank holiday days and weekends are
not classed as a working day.

If your enquiry refers to a Waste Exemption application you can expect to
receive a response within 5 working days (If you have applied for a T11
exemption you should expect to receive a response within 25 working days)

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example the
customer charter for an e-mail received on a Friday, will start on the
following Monday (providing this isn't a bank holiday).

For further information on our Customer Charter please visit our website

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80
70 60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

What do I need to do if I require a response to my e-mail before the end
of the ten working days and it isn't an incident?

You can contact our National Customer Contact Team on 08708 506 506,
Monday to Friday between 8am and 6pm, they will be happy to assist you.

Will I be charged for e-mail information?

Please note that there may be a charge for the provision of information in
line with the 'Charging for Information' policy, however this isn't always
the case for a general enquiry. Please visit our website for further
charging information:

[2]http://www.environment-agency.gov.uk/bus...

Kind regards

National Customer Contact Team

08708 506506

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/bus...
http://www.environment-agency.gov.uk/bus...
3. http://www.environment-agency.gov.uk/

Dear Keith

Thank you for your enquiry regarding obtaining information of a list
of organisations eligible for CRC Registry.

We are able to provide a list of potential participants for the Carbon
Reduction Commitment. I have attached a copy of this list to this email
for your reference.

We have also published three lists of CRC registrants on our website to
show the progress of the CRC Energy Efficiency Scheme. These lists will be
updated on a regular basis:

list of registered participants
list of corporate information declarers
total of non corporate information declarers
Organisations that are on the corporate information declarers list are all
limited companies and PLC's.

The non corporate information declarers are organisations of individuals,
public bodies, and partnerships. These types of businesses do not have to
make their data publicly available which is why we can only publish a
number and not their individual details.

The information comes from the data inputted into the CRC Registry by the
registrants and is published in line with the requirements of the Freedom
of Information Act and the Data Protection Act.

To access these lists please see our website at the following link:

[1]http://www.environment-agency.gov.uk/bus...

I trust this information is useful to you, please do contact us again if
you require any further details.

Kind Regards

Sue Vizard
Customer Service Advisor
National Customer Contact Centre
Environment Agency
08708 506 506

How would you rate the service you've received from us?

Let us know by completing our short online customer surveywhich is
anonymous.

[2]https://www.questback.com/theenvironment...

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