**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

Dear Tim Todd,

Thank you for your communication dated 04 January 2021.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear Tim Todd,

Thank you for your email below regarding Freedom of Information request
reference FOI-2101-1309812.
 
Please note due to an admin error, we incorrectly provided you with an
incorrect reference FOI-2101-1309812. Your correct reference is
FOI-2101-1309816.

Please accept our apologies for the delay in responding to your request.
NHS England is currently facing unprecedented challenges during the
coronavirus (COVID-19) pandemic. Whilst we take our statutory duties in
respect of Freedom of Information seriously, we ask for your understanding
that, at this time, we have been unable to respond to your request within
the statutory timescale.

This is as a result of our need to prioritise our resources in dealing
with the pandemic, including the re-deployment of staff across the
organisation. We would like to apologise for any inconvenience that this
may cause and will, in all cases, aim to provide you with a response as
soon as possible.

Please be aware that you have the right to apply directly to the
Information Commissioner for a decision. The Information Commissioner’s
Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [2][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Tim Todd,

We are writing with regard to your Freedom of Information (FOI) request
dated 03 January 2021.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

Dear Tim Todd,

Thank you for your email below regarding Freedom of Information request
reference FOI-2103-1356046.

We sincerely apologise for the delay in responding. We recognise that
there is no provision within the FOI Act to extend the timeframe for a
response, and understand that this delay may be frustrating. NHS England
is at this stage unable to comment upon the Freedom of Information request
as the request is still being processed.

NHS England will be happy to conduct an Internal Review into the delay
associated with your request (plus any elements of the content of the
response as directed by you) once a response has been provided. Meanwhile,
you are entitled to apply directly to the Information Commissioner for a 
decision. The Information Commissioner's Office (ICO) contact information
can be found within our earlier correspondence, and is copied below for
your convenience:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [2][NHS England request email]

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear Tim Todd, 

Thank you for your Freedom of Information (FOI) request dated 3 January
 2021.

Your initial request was:

“I make this request under the FOI Act
What information do you hold on the design of the program for the
vaccination of the UK population for the UK in respect of Covid?
In particular, I would seek information on some elements of the planning
that demonstrate due preparation in order  to commence actual vaccination
as promptly as possible when suitable vaccines became available.
When did NHS England start work of plans to vaccinate, when did they draw
up a schedule of order of preference for recipients, when did they start
work on plans as to who could carry out a physical vaccination and what
qualifications such persons required.
What information do you hold as to the reasons and need for each of the
elements of qualification to give an injection of the vaccine? (I
understand there are around twenty elements)
In short, I wish to know what information you hold that demonstrate  that
you gave due and timely consideration to the implementation of a
vaccination program being ready to roll as soon as a suitable vaccine
became available. I also seek assurances, in the form of evidence, that
you took appropriate steps to train and authorise those persons who could
perform vaccinations, and that you did so at the earliest opportunity so
as to be best prepared.
Finally, what professional bodies did you consult as to the qualifications
that you have deemed necessary and appropriate for a person to be
authorised to give covid vaccine injections and did they agree with the
all the elements you have subsequently imposed ?”

NHS England does not hold information in relation to this question.

The UK government published the UK Covid-19 vaccines delivery plan and an
update plan, please see the following links:

[1]UK COVID-19 vaccines delivery plan - GOV.UK (www.gov.uk)

[2]UK COVID-19 vaccine uptake plan - GOV.UK (www.gov.uk)

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [3][NHS England request email]

Please quote the reference number FOI - 2101-1309816 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[4]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [6][NHS England request email]
 

show quoted sections

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections