Dear NHS South West London Integrated Care Board,
South West London Health & Care Partnership
COVID Medicines Delivery Unit
Site Code RJ701

For this Covid Medicines Delivery Unit “CMDU”

For each of the following periods:

10 December 2021 to 9 February 2022,
10 February 2022 to 16 March 2022,
17 March 2022 to 30 June 2022,
divided into weeks if data is held at this level:

What hours did it/does the CMDU it operate?
How many staff are on duty exclusively to perform the work of the CMDU?
How many staff perform this work plus other duties?
What staff coverage is there per operating hour per day?
Does this differ at weekends/bank holidays
What key performance indicators did/do the CMDU staff work to during each period?
- When were each of these documented and agreed?
How many complaints have been received about the ability to contact the CMDU?
How many complaints have been received about other aspects of the work of the CMDU - please provide a break down ?
How many calls have been received by the CMDU following a positive lateral flow or PCR test asking for help from this CMDU?
How many calls had to be facilitated by GPs to ensure access to the CMDU

For each of the above periods (A, B and C) divided into weeks (Monday - Sunday, referred to as “calendar weeks” “CW”)

10.1 How many calls were returned by a CMDU qualified operative to provide a telephone assessment within a 4 hour window?
10.2 How many calls were returned to provide a telephone assessment within an 8 hour window?
10.3 How many calls were returned to provide a telephone assessment within a 24 hour window?
10.4 How many calls were returned to provide a telephone assessment after 48 hours but within 72 hours?
10.5 How many calls were returned to provide a telephone assessment after 72 hours?
10.6 How many people within each CW were advised no treatment was necessary
10.7 How many people within each CW were prescribed treatment by:
10.8 i. Sotrovimab
ii. Paxlovid
iii. Remdesivir
iv. Molnpiravir
10.9 On how many occasions within each CW was the first choice of medication not available?
10.10 On how many occasions within each CW was the second choice of medication not available?
10.11 For each of the above people who were prescribed treatments, what was the time between the first call being received from the patient and the treatment actually being provided?
10.12 For each of the above people how many people were subsequently admitted to hospital for treatment for COVID-19?
10.13 How many people subsequently died?
10.14 For each that died please provide causes of death noted on the death certificate and the date of death

Current position

What is the contingency plan to increase staffing in the CMDU in the event of an increase in COVID cases in the population?
What documentation sets this answer out? Please provide.
Please provide any relevant documents, including those detailing the work, roles and responsibilities of CMDU staff including job descriptions.
Is there a dedicated telephone line solely for the purpose of the CMDU work?
If so please provide the details of this telephone number.
Please also provide copies all other internal reporting (documents/data) that the CMDU (or its supervisory body) provides within its hospital authority as well as that which is then provided to the DHSC.

Yours faithfully,

Louise Bicknell