COVID Medicines Delivery Unit performance

Louise Bicknell made this Freedom of Information request to NHS South East London Integrated Care Board

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Louise Bicknell

Dear NHS South East London Integrated Care Board,
Our Healthier South East London (STP)
COVID Medicines Delivery Unit
Site Code RJ122

For this Covid Medicines Delivery Unit “CMDU”

For each of the following periods:

10 December 2021 to 9 February 2022,
10 February 2022 to 16 March 2022,
17 March 2022 to 30 June 2022,
divided into weeks if data is held at this level:

What hours did it/does the CMDU it operate?
How many staff are on duty exclusively to perform the work of the CMDU?
How many staff perform this work plus other duties?
What staff coverage is there per operating hour per day?
Does this differ at weekends/bank holidays
What key performance indicators did/do the CMDU staff work to during each period?
- When were each of these documented and agreed?
How many complaints have been received about the ability to contact the CMDU?
How many complaints have been received about other aspects of the work of the CMDU - please provide a break down ?
How many calls have been received by the CMDU following a positive lateral flow or PCR test asking for help from this CMDU?
How many calls had to be facilitated by GPs to ensure access to the CMDU

For each of the above periods (A, B and C) divided into weeks (Monday - Sunday, referred to as “calendar weeks” “CW”)

10.1 How many calls were returned by a CMDU qualified operative to provide a telephone assessment within a 4 hour window?
10.2 How many calls were returned to provide a telephone assessment within an 8 hour window?
10.3 How many calls were returned to provide a telephone assessment within a 24 hour window?
10.4 How many calls were returned to provide a telephone assessment after 48 hours but within 72 hours?
10.5 How many calls were returned to provide a telephone assessment after 72 hours?
10.6 How many people within each CW were advised no treatment was necessary
10.7 How many people within each CW were prescribed treatment by:
10.8 i. Sotrovimab
ii. Paxlovid
iii. Remdesivir
iv. Molnpiravir
10.9 On how many occasions within each CW was the first choice of medication not available?
10.10 On how many occasions within each CW was the second choice of medication not available?
10.11 For each of the above people who were prescribed treatments, what was the time between the first call being received from the patient and the treatment actually being provided?
10.12 For each of the above people how many people were subsequently admitted to hospital for treatment for COVID-19?
10.13 How many people subsequently died?
10.14 For each that died please provide causes of death noted on the death certificate and the date of death

Current position

What is the contingency plan to increase staffing in the CMDU in the event of an increase in COVID cases in the population?
What documentation sets this answer out? Please provide.
Please provide any relevant documents, including those detailing the work, roles and responsibilities of CMDU staff including job descriptions.
Is there a dedicated telephone line solely for the purpose of the CMDU work?
If so please provide the details of this telephone number.
Please also provide copies all other internal reporting (documents/data) that the CMDU (or its supervisory body) provides within its hospital authority as well as that which is then provided to the DHSC.

Yours faithfully,

Louise Bicknell

FOI (NHS SOUTH EAST LONDON CCG),

Dear Ms Bicknell,

RE: Freedom of Information Request

I am writing to formally acknowledge your request for information regarding COVID Medicines Delivery Unit performance, I can confirm your request was received on 1 July 2022 by NHS South East London CCG.

The reference for your request is shown below.

FOI.22.SEL053 NHS South East London CCG

An initial investigation is currently taking place into whether the information you have requested is held by the CCGs and if so, whether it can be released in accordance with the legislation.

Any fees applicable to this request will be detailed in writing as soon as they can be determined. Your request will then be placed on hold and you will have the choice of whether to proceed with your request. Should any clarification of your request be required we will advise you accordingly.

If you require any assistance, or would like to discuss your request, please do not hesitate to contact us quoting the reference numbers above.

Yours sincerely,

Kind regards,

Freedom of Information Team
SEL ICB
[NHS South East London Integrated Care Board request email]

160 Tooley Street
London
SE1 2TZ

www.selondonics.nhs.uk

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FOI (NHS SOUTH EAST LONDON CCG),

1 Attachment

Dear Ms Bicknell,

Please find attached the response to FOI.22.SEL053 on behalf of South East London ICB.

Kind Regards,

Freedom of Information Team
SEL ICB
[NHS South East London Integrated Care Board request email]

160 Tooley Street
London
SE1 2TZ

www.selondonics.nhs.uk

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