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Dear Department of Health and Social Care,
I’d like some clarity re the lack of covid testing in Peterborough. I understand there is no capacity at the current time and from the conversation I had with 119 operatives this is because ‘the worried well’ are using these appointments to find out if they have had covid. The nearest next centre is Kings Lynn - not much use if you can’t drive.

My next request would be about the timeframe for Amazon to deliver the postal tests. Mine turned up at 1745 too late for doing the swab that day and sending it back. I’d suggest their contract ought to have a time limit of delivery of 1500. I’ve now been stuck waiting for answer either negative (as I believe it will be) or positive for days.

48 hours appears to be the timeframe - does that include weekends/bank holiday weekends?

Yours faithfully,

Paul Russell

Department of Health and Social Care

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Department of Health and Social Care

Our ref: DE-1252212  

Dear Sir/Madam,

Thank you for your correspondence.

 

We are very sorry to read of the issue/s you have described and understand
your concerns. 

However, as the Department is currently receiving an extremely high volume
of enquiries due to the ongoing Coronavirus (COVID-19) pandemic, we are
only able to provide an individual response to the most serious and urgent
of cases. Although the Department recognises the importance of each
concern and would ordinarily respond to queries individually, the current
circumstances have required a temporary change in the method of handling
correspondence.

The Department is, however, continuing to record all the correspondence
that it receives so that it is able to track the main issues being raised
by the public.

 
The Government has launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus; this has the answers to many questions and
the latest guidance on COVID-19. You may find useful information regarding
your query there. Further information can also be found on the NHS website
at [2]www.nhs.uk.

Please also note that the Department of Health and Social Care does not
process complaints about the NHS or social services. If you wish to make a
complaint about a healthcare professional, an NHS organisation or a social
care provider, please visit the [3]Complaints Procedure page on GOV.UK.

If you consider your situation to be of a particularly sensitive or urgent
nature that does requires a bespoke response, please submit your email
again using ‘Sensitive’ and quote the case reference in the subject line.
The Department will, if it is deemed appropriate, aim to send a response
to the majority of such correspondence within 18 working days.

I appreciate that this is not the response you were hoping for, but I hope
it is clear why it is necessary.

Yours sincerely,

Daniel Belmore
Ministerial Correspondence and Public Enquiries
Department of Health and Social Care

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We don't know whether the most recent response to this request contains information or not – if you are Paul Russell please sign in and let everyone know.