Court Post Office

John Cross made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Sir or Madam,

Please can you provide me with a breakdown annual cost to the Royal Mail Group of operating the Court Post Office for the last three years for which figures are available.

Please can you also provide me with a breakdown of the income from the Court Post Office for the same period.

By "breakdown" I mean the analysis you use for internal reporting purposes or any analysis into major components of income/expenditure that you can provide.

This is a request under the Freedom of Information Act 2000.

Yours faithfully,

John Cross

Royal Mail Group Limited

Dear Mr Cross,

Thank you for your request for information received on 25 June 2009, which
we are considering under the Freedom of Information Act. Under the Act you
should expect a reply from us to be sent by 23 July 2009, which is twenty
working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving a
revised date by which we will reply.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email or write to us at the address below. Please be assured
that we are giving this our attention and will get back to you shortly.

Yours sincerely

Andrew Moore
[Royal Mail Group request email]
Post Office Ltd
Freedom of Information Unit
PO Box 2060, Watford, WD18 8ZW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ


John Cross
<request-13699-0f3da041@whatdoth To: FOI requests at Royal Mail Group <[Royal Mail Group request email]>
eyknow.com> cc:
Sent by: John Cross Subject: Freedom of Information request - Court Post Office
<request-13699-0f3da041@whatdoth
eyknow.com>


24/06/2009 21:37

Dear Sir or Madam,

Please can you provide me with a breakdown annual cost to the Royal
Mail Group of operating the Court Post Office for the last three
years for which figures are available.

Please can you also provide me with a breakdown of the income from
the Court Post Office for the same period.

By "breakdown" I mean the analysis you use for internal reporting
purposes or any analysis into major components of
income/expenditure that you can provide.

This is a request under the Freedom of Information Act 2000.

Yours faithfully,

John Cross

show quoted sections

Royal Mail Group Limited

Dear Mr Cross,

Re: Freedom of Information Act Request

Further to your Freedom of Information request of 24 June, we are still
conducting enquiries in relation to your request and will be unable to
reply within the normal time period of the 23 July 2009.

Please be advised that you we will receive a reply to your request by the 6
August but we will aim to respond earlier than this date.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email us at the address above. Please be assured that we are
giving this our attention and will respond as soon as possible.

Yours sincerely

Andrew Moore
[Royal Mail Group request email]
Freedom of Information Unit, Post Office Ltd
PO Box 2060, Watford, WD18 8ZW

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Mark left an annotation ()

To assist the Royal Mail Group and its public to ascertain the nature of the delays, the following request was made: http://www.whatdotheyknow.com/request/le...

Dear Sir or Madam,

It appears that you have not answered my Freedom of Information Act request within the legal time limit.

Please can you respond in full within 5 working days. I want to avoid asking for an internal review if possible but I will if I have to.

Yours faithfully,

John Cross

Royal Mail Group Limited

Dear Mr Cross,

Thank you for your e-mail of the 23 July 2009 in respect of your recent
Freedom of Information request.

Please may I apologise again for not responding within the statutory time
limit and that we are working to respond to you as quickly as possible.

Yours sincerely

Andrew Moore
[Royal Mail Group request email]
Freedom of Information Unit, Post Office Ltd
PO Box 2060, Watford, WD18 8ZW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ


John Cross
<request-13699-0f3da041@whatdoth To: [Royal Mail Group request email]
eyknow.com> cc:
Sent by: John Cross Subject: Re: Freedom of Information request - Court Post Office
<request-13699-0f3da041@whatdoth
eyknow.com>


23/07/2009 21:50

Dear Sir or Madam,

It appears that you have not answered my Freedom of Information Act
request within the legal time limit.

Please can you respond in full within 5 working days. I want to
avoid asking for an internal review if possible but I will if I
have to.

Yours faithfully,

John Cross

show quoted sections

Dear Andrew,

Thank you for your email and for your consideration of my request.

kind regards,

John Cross

Dear Mr Moore

Please can you advise me as to when you expect to be able to respond to my Freedom of Information Act request. I was originally hoping for a response by 23 July 2009.

I based my request on information you already use for internal reporting purposes in order to make it as easy as possible for you to answer.

regards,

John Cross

Royal Mail Group Limited

Dear Mr Cross

Thank you for your email of 30 July 2009 in respect of your recent request
for information about Post Office Court branch.

Please except my profound apologies for not responding within the
timescales previously communicated. Due to the nature of your request it
has been important for Post Office Limited to undertake extensive research
to ensure that we are able to respond to all parts of your request and in
this case it has meant contact with a third party, the Royal Household.

My intention is to ensure you receive a reply to your request by Wednesday
05th August at the latest.

Yours sincerely

Peter Johnson
Freedom of Information Advisor
Post Office Limited

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| To: FOI requests at Royal Mail Group <[Royal Mail Group request email]> |
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Dear Mr Moore

Please can you advise me as to when you expect to be able to
respond to my Freedom of Information Act request. I was originally
hoping for a response by 23 July 2009.

I based my request on information you already use for internal
reporting purposes in order to make it as easy as possible for you
to answer.

regards,

John Cross

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Dear Mr Johnson,

Thank you for your email. I look forward to hearing from you.

kind regards,

John Cross

Dear Mr Johnson,

On 31 July 2009 you wrote in relation to my Freedom of Information Act request:

"My intention is to ensure you receive a reply to your request by Wednesday 05th August at the latest."

As it is the 4th today I thought it was worth contacting you to ensure the Royal Mail Group deals with my request tomorrow as agreed.

many thanks,

John

John Cross

Royal Mail Group Limited

Dear Mr Cross,

Our Ref: AJME-7TCD49

Thank you for your email of 25 June 2009 and your request for information
in respect of Post Office® Court branch, which I am dealing with under the
terms of the Freedom of Information Act 2000. (the Act). Please accept my
apologies for the tardiness of this response, I would like to thank you for
your patience.

In your e-mail you have requested the following information;

A breakdown annual cost to the Royal Mail Group of operating the
Court Post Office for the last three years for which figures are
available.

A breakdown of the income from the Court Post Office for the same
period.

I shall respond to your requests individually using your requests in bold
as headings.

A breakdown annual cost to the Royal Mail Group of operating the Court Post
Office for the last three years for which figures are available.

Information held by Post Office Limited with regard to the first part of
your request relates only to the staff pay and costs in operating the
branch, no other costs are attributed to this branch. This information is
exempt under section 40 (personal information) of the Freedom of
Information Act (FOIA), as information relating to staff pay constitutes
third party data. Section 40(2) provides that personal data about third
parties is exempt information if one of the conditions set out in section
40(3) is satisfied. Under the FOI Act disclosure of this information would
breach the fair processing principle contained in the Data Protection Act
(DPA), where it would be unfair to that person. However I can provide you
with a guide to the pay bands that the staff will work within at the
branch. The pay range for the staff at the branch is £15,525 - £19,150 with
an Inner London weighting allowance of £4,613 pa.

A breakdown of the income from the Court Post Office for the same period.

In respect of the second part of the request I can advise you that Post
Office Limited holds some of the information relevant to your request. The
income generated by the branch over the last three years would include that
generated from sales activity, although it is important to note that no
automated transactions are processed at the Court branch itself. All
transactions are instead transferred to branches in the surrounding
locality where the transaction is performed; therefore Post Office Limited
cannot identify sales income generated by the branch.

Royal Mail Group also receives payment from the Crown for the operation of
the branch. Information relating to this payment can be located on Page 79
of the document Part III: Property Services Grant-in-Aid 2008-09 available
on The Official Website of the British Monarchy at;
http://www.royal.gov.uk/LatestNewsandDia...
. I have reproduced the relevant information below for your perusal.

The cost to the Royal Household of the Post Office® Court branch for the
last three years is,

2007 £700,000
2008 £600,000,
2009 £600,000,

I am sorry that I couldn’t provide you with all of the information you have
requested this time, although I do hope that the information provided is of
use. If you are dissatisfied with the handling of your request, you have
the right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to: The Head of Information
Compliance, Royal Mail Group, Company Secretary's Office , 100 Victoria
Embankment, LONDON, EC4Y 0HQ. An internal panel will then review the
decision, and you will be advised of the outcome.

Please remember to quote the reference number above in any future
communications. If you are not content with the outcome of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Yours sincerely,

Peter Johnson,
Freedom of Information Advisor
Post Office Ltd

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Dear Mr Johnson,

Thank you for the information you have sent. I am not quite clear on one part of your response:

"Information held by Post Office Limited with regard to the first part of your request relates only to the staff pay and costs in operating the branch, no other costs are attributed to this branch."

- Were there any costs other than gross salary an employers' NICs?

- How can the branch have no stationery costs?

- How can the branch have no training costs?

- How can the branch have no expenses in relation to utilities e.g. lighting?

Yours faithfully,

John Cross

Dear Sirs

Please can you respond in full to my Freedom of Information Act request. The previous response I received appears to be incomplete.

Yours faithfully,

John Cross

Royal Mail Group Limited

Dear Mr Cross,

Re: Internal Review under the Freedom of Information Act

Thank you for your email received 10/08/2009 which has been forwarded to
us, we will be dealing with as an internal review of Royal Mail Group’s
reply to your request for information under the Freedom of Information Act
2000. This is receiving our attention and I will write to you again once
the internal review has been concluded.

In accordance with guidelines from the Information Commissioner’s Office,
Royal Mail will answer all appeals and requests for internal review of FOI
requests as soon as it reasonably can. This will usually be within 20
working days and in any case no later than 40 days from receipt of the
appeal.

In the mean time if you have any questions or would like to add any further
information for consideration then please do not hesitate to contact me.

Yours sincerely,

Martin Rush
Head of Information Compliance
[email address]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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Dear Mr Rush
In your last email you wrote:

"Thank you for your email received 10/08/2009 which has been forwarded to us, we will be dealing with as an internal review...Royal Mail will answer all appeals and requests for internal review of FOI requests as soon as it reasonably can. This will usually be within 20 working days and in any case no later than 40 days from receipt of the appeal."

It would appear that the response to my request for an internal review is overdue. Please could you provide a final response as soon as possible.

regards,

John Cross

Dear Sir or Madam,

Please could you let me know when I will receive a response to my request for an internal review.

Yours faithfully,

John Cross

Royal Mail Group Limited

Dear Mr Cross

RE: Internal Review FKHI-7UZHFX

Thank you for your recent email`s dated 19th and 25th October 2009 in
respect of your request for an internal review.

I would like to apologise for the tardiness of our response, however please
be assured that we expect to be able to provide a response to your Internal
Review by Monday 02 November 2009.

If in the meantime you have any questions or would like to contact us about
your request, please contact us by telephone 01252 806513 or alternatively
email or write to us at the address above. Please be assured that we are
giving this our attention and will get back to you shortly.

Yours sincerely

Peter Johnson
Freedom of Information Advisor
Post Office Limited

show quoted sections

thank you

John Cross

Royal Mail Group Limited

1 Attachment

Dear Mr Cross,

Please find attached a response to your request for Internal Review from
Royal Mail Group.
(See attached file: Cross 4Nov2009.doc)
Yours sincerely

Colin Young
Freedom of Information Manager
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

show quoted sections

Dear Mr Young

Thank you for supplying the information I requested.

regards,

John Cross

John Cross left an annotation ()

I have blogged about this here:

http://confirm-or-deny.blogspot.com/2009...

I used the figures to calculate a cost saving and then worked out based on other figures how many rural Post Offices could be kept open for the same amount.

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