Dear North Yorkshire County Council,

Please kindly supply a list of courses mandatory by law issued to your volunteers working in libraries over the past 24 months.

Definition of 'mandatory': Must be completed if the volunteer wishes to continue with you.
Scope of 'mandatory': This is ONLY courses which the law tells you are mandatory.

Definition of 'volunteer': A person who donates his/her time or efforts for a cause or organization without being paid. A person who works in a soup kitchen for free is an example of a volunteer. A council would have volunteers in various roles such as cleaning the streets, helping in museums, providing computer tuition or other activities in libraries (all without payment).

You recently kindly provided us with this list of courses from wider scopes for which we thank you:

Customer Care Essentials
· Data protection
· Equality and Diversity Essentials
· Health and Safety
· Safeguarding Adults Level 1 Alerter (Kwango)
· Safeguarding Children: Online Learning Child Protection
Basic Awareness
· Dementia awareness and Customer Care
· Autism awareness
· Making Every Contact Count
· Prevent online

Yours faithfully,

Lee Jefferson
Journalist

North Yorkshire County Council

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Yours faithfully
 
The information governance team

Chrys Mellor, North Yorkshire County Council

Dear Mr Jefferson

In response to your query below, there are no mandatory courses for either staff or volunteers working in libraries, however they are required to adhere to Health and Safety/Data Protection etc legislative requirements. North Yorkshire policies and the Service Level Agreements with volunteer community groups require that volunteers will undertake a number of essential courses to enable compliance with legislation including Data Protection, and to raise awareness to support compliance with such as Health and Safety and Equalities and Diversity legislation. Others, such as Safeguarding, Dementia Awareness, Prevent, are to provide awareness and support for library volunteers who will meet and need to understand the wide range of customers with a wide range of needs.

If further clarification is required then please contact me

Yours sincerely

Chrys Mellor

Chrys Mellor

General Manager – Libraries
[email address]
01609 533836

Dear Chrys Mellor,

Thank you for your response. We would appreciate a little more clarification.

First, just to confirm, our request stated "Please kindly supply a list of courses mandatory by law issued to your volunteers working in libraries over the past 24 months.

Definition of 'mandatory': Must be completed if the volunteer wishes to continue with you.
Scope of 'mandatory': This is ONLY courses which the law tells you are mandatory."

Your response appeared to indicate you have "zero courses mandatory by law for library staff or volunteers".
Our request was specifically about volunteers and you've answered that aspect.

What we'd like to now clarify is your response in relation to library staff because it may conflict with that of other councils. Other councils for instance have reported there are mandatory in law courses in for library staff such as safeguarding adults, safeguarding children and child sexual exploitation.

We'd appreciate a brief sentence just to clarify whether you have mandatory in law courses for library staff or not.

Yours sincerely,

Lee Jefferson
Journalist

Chrys Mellor, North Yorkshire County Council

Dear Mr Jefferson

In response to your further query I confirm that we do not have any mandatory in law courses for library staff. There are courses mandatory as part of the contract of employment but not by statute.

Regards

Chrys Mellor

Chrys Mellor

General Manager – Libraries
[email address]
01609 533836

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