Courses for volunteers mandatory in law

The request was successful.

Dear Essex County Council,

Please would you kindly provide a list of mandatory courses issued to volunteers over the past 24 months who provide basic computer tuition for adults.

Definition of 'mandatory': Must be completed if the volunteer wishes to continue with you.

Scope of 'mandatory': ***This is only courses mandatory in law ***

Definition of 'volunteer': A person who donates his/her time or efforts for a cause or organization without being paid. A person who works in a soup kitchen for free is an example of a volunteer. A council would have volunteers in various roles such as cleaning the streets, helping in museums, providing computer tuition or other activities in libraries (all without payment).

Yours faithfully,

Lee Jefferson
Journalist

Your Right To Know, Essex County Council

Dear Sir/Madam,

Thank you for your recent request for information which has received by Essex County Council.

Your request is covered by the Freedom of Information Act, under which we must respond within 20 working days.

We will determine and let you know whether we hold the information you have requested and consider whether we are able to release the information or if it is exempt from disclosure.

ECC does not usually charge for providing information to its requestors as the provision of electronic copies is negligible, however under certain circumstances we may have to do so if providing the information costs more than £25. We will let you know before we do any work that would incur a charge.

Please note that the response and data released to you as part of this request will be published on the Essex County Council website. The website address is http://www.essex.gov.uk/Your-Council/You.... All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Please contact me if you would like further advice or assistance about your request, or your right to access information held by Essex County Council.

Yours sincerely,
Paula Girling
Your Right to Know
Information Services
Essex County Council
Telephone: 033301 38989
E-mail: [email address]

Your Right To Know, Essex County Council

1 Attachment

Dear Sir/Madam,

Thank you for your request for information. Please find our response to
your request on the accompanying document(s).

I trust that this information satisfies your request. However, should you
require anything further, please contact me and I will endeavour to assist
you further.

If you are not satisfied with your response, please contact me so I can
try to resolve the issue. Alternatively, if you wish to make a complaint,
you can find the details at
[1]http://www.essex.gov.uk/customer-service...
 

 

If, after following our complaints procedure, you are still not satisfied,
you are entitled to ask the Information Commissioner to review our
decision. You can contact the Information Commissioner at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF; Telephone 0303 123 1113.

 

Please note that the response and data released to you as part of this
request will be published on the Essex County Council website. The website
address is
[2]http://www.essex.gov.uk/Your-Council/You....
All requests will be anonymised and no personal information including
contact details will be disclosed as part of this process.

 

If you would like to take a short customer satisfaction survey please use
the link below

[3]http://surveys.essexinsight.org.uk/TakeS...
 

 

Yours sincerely,

 

Paula Girling

Your Right to Know

Information Services

Essex County Council

Telephone: 033301 38989

E-mail: [email address]

 

This email (including any attachments) is intended only for the
recipient(s) named above. It may contain confidential or privileged
information and should not be read, copied or otherwise used by any other
person unless express permission is given. If you are not a named
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References

Visible links
1. http://www.essex.gov.uk/customer-service...
2. http://www.essex.gov.uk/Your-Council/You...
3. http://surveys.essexinsight.org.uk/TakeS...

Dear Your Right To Know,

Thank you for the sign posting. We shall treat this as a clarification request since your signposted request and this request are NOT identical.

The request you referred to asks for a **list of volunteer courses made mandatory by your council**.
Our request above did make it clear we require a **list of volunteer courses mandatory in law**. As you will appreciate there is a difference.

Please kindly let us know if you need further clarification.

Yours sincerely,

Lee Jefferson
Journalist

Your Right To Know, Essex County Council

Dear Mr Jefferson,

Thank you for your below email in regards to your Freedom of Information request. This has been passed to the relevant service area and your request has been made active again.

Kind Regards

Jack Holdgate
Your Right To Know
Information Services
Essex County Council
T: 033301 38989
E: [email address]
W: www.essex.gov.uk

Your Right To Know, Essex County Council

1 Attachment

Dear Sir/Madam,

Thank you for your request for information. Please find our response to
your request on the accompanying document(s).

I trust that this information satisfies your request. However, should you
require anything further, please contact me and I will endeavour to assist
you further.

If you are not satisfied with your response, please contact me so I can
try to resolve the issue. Alternatively, if you wish to make a complaint,
you can find the details at
http://www.essex.gov.uk/customer-service...

 

If, after following our complaints procedure, you are still not satisfied,
you are entitled to ask the Information Commissioner to review our
decision. You can contact the Information Commissioner at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF; Telephone 0303 123 1113.

 

Please note that the response and data released to you as part of this
request will be published on the Essex County Council website. The website
address is
http://www.essex.gov.uk/Your-Council/You....
All requests will be anonymised and no personal information including
contact details will be disclosed as part of this process.

 

If you would like to take a short customer satisfaction survey please use
the link below

http://surveys.essexinsight.org.uk/TakeS...

 

Yours sincerely,

 

Paula Girling

Your Right to Know

Information Services

Essex County Council

Telephone: 033301 38989

E-mail: [email address]

 

This email (including any attachments) is intended only for the
recipient(s) named above. It may contain confidential or privileged
information and should not be read, copied or otherwise used by any other
person unless express permission is given. If you are not a named
recipient, please contact the sender and delete the email from your
system. It is the recipient's responsibility to ensure that appropriate
measures are in place to check for software viruses.

Dear Your Right To Know,

Due to your earlier signposted request containing information other than a refusal we expected this request to contain the same. However as we pointed out on an unrelated request you still have an obligation under S16 to provide assistance.

On a separate request we asked you to kindly identify your '40 services' and you provided us with the following list.

Function Service
Adult Social Care Adult Social Care Management
Adult Social Care Local Delivery - Mid
Adult Social Care Local Delivery - North
Adult Social Care Local Delivery - South
Adult Social Care Local Delivery - West
Adult Social Care Safeguarding & QA (Adult Social Care)
Adult Social Care Strategic Commissioning & Policy (Adult Social Care)
Adult Social Care Transitions
Children & Families Children & Families - Mid
Children & Families Children & Families - North
Children & Families Children & Families - South
Children & Families Children & Families - West
Children & Families Childrens & Families Management
Children & Families Safeguarding & QA (Children & Families)
Children & Families Strategic Commissioning & Policy (Children & Families)
Corporate & Customer Services Business Operations
Corporate & Customer Services Corporate & Customer
Corporate & Customer Services Customer & Tech Ops
Corporate & Customer Services Essex Pension Fund
Corporate & Customer Services Finance & Procurement
Corporate & Customer Services Legal & Assurance
Corporate & Customer Services Projects
Corporate & Customer Services South East LEP Partnership
Corporate Development Commercial & Traded Services
Corporate Development Corporate Development Management
Corporate Development Corporate Development Projects
Corporate Development Corporate Strategy

In order to satisfy this request to yourselves to provide a list of volunteer courses mandatory by law please therefore kindly confirm the above '40 services' you would need to contact so that we can make future FoI requests to ECC with the accuracy needed.

Yours sincerely,

Lee Jefferson
Journalist.

Your Right To Know, Essex County Council

Good morning Lee Jefferson

Thank you for your email; we have passed this to the service area who provided the response and shall update you as soon as we can,

Kind regards

Sophie Pennell

Your Right To Know
Information Services
Essex County Council
T: 033301 38989
E: [email address]
W: www.essex.gov.uk

Your Right To Know, Essex County Council

1 Attachment

Dear Lee Jefferson,

Please see attached the response from the service area.

Kind Regards
Wendy Pope | IS Information Assistant

Your Right To Know
Information Services
Essex County Council
T: 033301 38989
E: [email address]
W: www.essex.gov.uk