Counselling for students

Claire Miller made this Freedom of Information request to Kingston University as part of a batch sent to 137 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Kingston University,

Under the Freedom of Information Act, please could you provide me with the number of students who have accessed counselling services provided by the university for each of the past three academic years (2014/15, 2015/16 and 2016/17).

If possible, please provide a breakdown by the type of issue the students are seeking help for.

Yours faithfully,

Claire Miller

Porteous, Lyn D, Kingston University

Dear Claire,

 

Thank you for your recent request for information relating to Kingston
University. Your request was received on 09/11/17 and is now being dealt
with under the terms of the Freedom of Information Act 2000.

 

Please note that in some circumstances a fee may be payable prior to
information being supplied.  If a charge is applicable in this case I will
contact you to request payment before proceeding further.  Details of the
University’s charging policy can be found in section 3 of its Freedom of
Information Policy, available at the link below:

 

[1]http://www.kingston.ac.uk/aboutkingstonu...
 

 

I will be in touch again in due course and in any event not later than
07/12/17 this being twenty working days following receipt of your request.
In the meantime, please feel free to contact me if I can be of any further
assistance.

 

Kind regards,

 

Lyn

 

-----------------------------------------

Lyn Porteous

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

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Porteous, Lyn D, Kingston University

Dear Claire,

 

I am conscious that we are now overdue on this request and I am writing to
apologise to you. We are concerned to provide a full and accurate response
which has led to the delay. This is due to a high volume of requests at a
busy time of year for us and the unavailability of a key member of staff
in this area.

 

I hope to be able to send our final response next week but we will of
course keep you informed.

 

Kind regards,

 

Lyn

 

-----------------------------------------

Lyn Porteous

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

From: Porteous, Lyn D
Sent: 09 November 2017 12:24
To: 'Claire Miller'
Cc: FREEDOMOFINFO-INFO
Subject: RE: Freedom of Information request - Counselling for students -
FOI101602

 

Dear Claire,

 

Thank you for your recent request for information relating to Kingston
University. Your request was received on 09/11/17 and is now being dealt
with under the terms of the Freedom of Information Act 2000.

 

Please note that in some circumstances a fee may be payable prior to
information being supplied.  If a charge is applicable in this case I will
contact you to request payment before proceeding further.  Details of the
University’s charging policy can be found in section 3 of its Freedom of
Information Policy, available at the link below:

 

[1]http://www.kingston.ac.uk/aboutkingstonu...
 

 

I will be in touch again in due course and in any event not later than
07/12/17 this being twenty working days following receipt of your request.
In the meantime, please feel free to contact me if I can be of any further
assistance.

 

Kind regards,

 

Lyn

 

-----------------------------------------

Lyn Porteous

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

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Murr, Cathy, Kingston University

Dear Claire,

Further to your recent request for information, the University’s response
follows.

Could you provide me with the number of students who have accessed
counselling services provided by the university for each of the past three
academic years (2014/15, 2015/16 and 2016/17).

 

If possible, please provide a breakdown by the type of issue the students
are seeking help for.

 

The table below indicates the number of students in each academic year who
attended Wellbeing Assessments.

 

2014/15 2015/16 2016/17
Wellbeing Assessments 306 286 n/a

 

We have been unable to obtain a confirmed figure for 2016/17 due to the
unforeseen absence of a key member of staff.

 

In 2010/11 the top 3 presenting issues were Relationships, Self and
identity and Depression. From 2011-2016 the top 3 presenting issues have
been Anxiety, Relationships and Depression.

This completes the University’s response to your information request. If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision please contact:

Director of the Vice-Chancellor’s Advisory and Support Department, email :
[1][email address] or by post: Kingston University, Hind
Court, 106-114 London Road, Kingston upon Thames, KT2 6TN.

In the event that you are not content with the outcome of your complaint
you may then apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the complaints procedure provided by Kingston
University. The Information Commissioner can be contacted at:

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

I hope that you now have the information you require.

Please accept our apologies for the delay.

Kind regards,

Lyn

 

…………………………………………….

Lyn Porteous

 

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

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Hi

Thank you for your response. Do you know when you'll be able to send me a figure for 2016/17?

Thanks
Claire

Kingston University, FOI, Kingston University

Dear Claire,

I am trying to get this information for you but I will log it as a new request so as to ensure we respond in a timely manner.

Thank you for your recent request for information relating to Kingston University. Your request was received on 05/02/18 and is now being dealt with under the terms of the Freedom of Information Act 2000.

Please note that in some circumstances a fee may be payable prior to information being supplied. If a charge is applicable in this case I will contact you to request payment before proceeding further. Details of the University’s charging policy can be found in section 3 of its Freedom of Information Policy, available at the link below:

http://www.kingston.ac.uk/aboutkingstonu...

I will be in touch again in due course and in any event not later than 05/03/18 this being twenty working days following receipt of your request. In the meantime, please feel free to contact me if I can be of any further assistance.

Kind regards,

Lyn

-----------------------------------------
Lyn Porteous
Resources and Compliance Team
Library and Learning Services
Kingston University

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Kingston University, FOI, Kingston University

Dear Claire,

Further to your recent request for information, the University’s response
follows.

Wellbeing assessments were arranged for 270 students in 2016/17.

This completes the University’s response to your information request. If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision please contact:

Director of the Vice-Chancellor’s Advisory and Support Department, email :
[1][email address] or by post: Kingston University, Hind
Court, 106-114 London Road, Kingston upon Thames, KT2 6TN.

In the event that you are not content with the outcome of your complaint
you may then apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the complaints procedure provided by Kingston
University. The Information Commissioner can be contacted at:

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

I hope that you now have the information you require.

Kind regards,

Lyn

 

-----------------------------------------

Lyn Porteous

Resources and Compliance Team

Library and Learning Services

Kingston University

 

 

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