Dear University of Reading,
Under the Freedom of Information Act, please could you provide me with the number of students who have accessed counselling services provided by the university for each of the past three academic years (2014/15, 2015/16 and 2016/17).
If possible, please provide a breakdown by the type of issue the students are seeking help for.
Dear Ms Miller
This is to acknowledge receipt of your request for information below and to let you know it is being processed.
We'll get back to you as soon as we can, but in any case within 20 working days from 08/11/2017.
In the meantime, if you wish to add any further details or check on progress, please reply to this message, without altering the 'Subject:' line, so that we can track your input and respond promptly.
Information Management & Policy Services (IMPS), University of Reading, Whiteknights, Reading, RG6 6AH
t: +44 (0)118 378 8981 www.reading.ac.uk/foia
Dear Ms Miller,
We are writing to advise you that it has been necessary to refuse this
request under the Freedom of Information Act (FOIA).
We estimate that compliance with your request would exceed the appropriate
costs limit established by section 12 of the Freedom of information Act
2000; this is currently set at £450 (or 18 hours work) by virtue of the
Freedom of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004. Our estimate has considered the time it would take to
determine whether we hold the information and then to locate, retrieve and
We estimate that to determine whether we hold the ‘type of issue the
students are seeking help for’ over the last three academic years, then to
locate, retrieve, and extract that information would take longer than 18
hours to complete.
The primary reason for why the appropriate limit would be exceeded, is
that the information requested for the years specified is not recorded
centrally in an easily searchable, aggregated format. In order to locate
the data requested we would have to manually interrogate records for all
students that have used University counselling services, within the
requested period, including records held across legacy systems and
databases, and some held in archived paper form, to establish the types of
issue the students are seeking help for. For the time period requested
this would involve manually retrieving and searching through thousands of
individual records. A conservative estimate of 20 minutes per manual
record check for student only registrations for all counselling
appointments made for 2016/17 academic year, being in excess of over 1388,
equates to over 26 hours work alone. This would take the total time spent
on the request over the 18 hour threshold imposed by the appropriate
limit, so in accordance with FOI this email acts as a Refusal Notice.
We are sorry we cannot provide the requested information to you, however
under Section 16 of FOIA (duty to provide help and assistance) we have
located information previously disclosed under FOI, which relates to
question one of your request. This is provided below and we hope it is of
Q1) Under the Freedom of Information Act, please could you provide me with
the number of students who have accessed counselling services provided by
the university for each of the past three academic years (2014/15, 2015/16
Academic Year Number of Counselling / Wellbeing registrations
We are required to include details of our complaints procedures, including
your rights to apply to the Information Commissioner. The procedure is
detailed in our Freedom of Information and Environmental Information
Regulations policy on the web at
If we are unable to resolve any complaint, you can complain to the
Information Commissioner, the independent body who oversees the access to
Email: [email address]
Information Management & Policy Services (IMPS), University of Reading,
Whiteknights, Reading, RG6 6AH
[University of Reading request email] t: +44 (0)118 378 8981
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