Dear Helen Hoddinott,
FREEDOM OF INFORMATION REQUEST IG001626

Thank you for your request for information about:

Council-related debts

Your request was received on 07/02/2024 and is being handled under the
terms of the Freedom of Information Act 2000.  You may expect a response
within 20 working days.

Yours sincerely

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

[1]Cyber Essentials CompliantYou can report, request and pay for things
online at [2]www.nwleics.gov.uk

 [3]ShawTrust Accessible

------- Email confidentiality notice -------

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this e-mail in error please notify the
originator of the message. This footer also confirms that this e-mail
message has been scanned for the presence of computer viruses.

Please note: Incoming and outgoing e-mail messages are routinely monitored
for compliance with North West Leicestershire District Council's policy on
the use of electronic communications. Any personal data that you provide
will be processed in accordance with current data protection laws. It will
be used by North West Leicestershire District Council and our partners to
deliver and improve services and fulfil our legal duties. We will not
disclose any personal information to anyone else unless required or
allowed to do so by law. Read more about how we use personal data in our
Privacy Notice on our website:
[4]https://www.nwleics.gov.uk/pages/website...

[5]Achieve Forms Footer Banner

References

Visible links
2. http://www.nwleics.gov.uk/
3. https://www.accessibility-services.co.uk...
4. https://www.nwleics.gov.uk/pages/website...
5. https://nwleics-self.achieveservice.com/

Dear Helen Hoddinott,
FREEDOM OF INFORMATION REQUEST IG001626
I write further to your email dated 07/02/2024.

Your request has been dealt with under the terms of the Freedom of
Information Act 2000 (FOIA), explained on our [1]freedom of information
page.

Your request:

I would please like to request the following information:

1) In the financial years 21/22, 22/23 and 23/24 (Up to 07.02.24), could
you please provide me with the total monetary value of council-related
debts (such as council tax, parking fines, failures to pay business rates
and housing arrears) which were referred to external enforcement agencies?

2) Of this figure, please could you provide the amount that was recovered
by external debt agencies broken down for each of the financial years
referenced?

3) For each of those financial years, please provide the number of
complaints the council has received about the conduct of external bailiffs
and debt collectors.

Our response:

Our Finance department has advised that the answer is nil.

Our Benefits & Revenues department will be providing their answer shortly.

The supply of information in response to a freedom of information request
does not confer the right to re-use the information. UK copyright law
allows information supplied for the purposes of private study and
non-commercial research to be used without permission. Information
supplied can also be re-used for the purposes of news reporting except for
in the case of photographs.

GOING FORWARD

If you are dissatisfied with the information supplied please feel free to
contact me on the number above for any queries in relation to this
response. Please note that in responding to further enquiries I can only
comment on the information contained within this correspondence and cannot
provide any further information that may pertain to an additional FOIA
request.

If you remain dissatisfied following the conclusion of the above informal
review, you have the right to ask for an internal review. A request for a
review whether formal or informal should be submitted within two calendar
months of the date of receipt of the response to your original letter and
should be sent to [2][email address] or the address above.

Please remember to quote the Authority’s eight digit reference number
given at the top of this email in any future communications.

Further details on our appeals and complaints procedure can be found on
our website [3]here.

If you remain dissatisfied following the conclusion of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at [4][email address].

Yours sincerely 

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

[5]Cyber Essentials CompliantYou can report, request and pay for things
online at [6]www.nwleics.gov.uk

 [7]ShawTrust Accessible

------- Email confidentiality notice -------

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this e-mail in error please notify the
originator of the message. This footer also confirms that this e-mail
message has been scanned for the presence of computer viruses.

Please note: Incoming and outgoing e-mail messages are routinely monitored
for compliance with North West Leicestershire District Council's policy on
the use of electronic communications. Any personal data that you provide
will be processed in accordance with current data protection laws. It will
be used by North West Leicestershire District Council and our partners to
deliver and improve services and fulfil our legal duties. We will not
disclose any personal information to anyone else unless required or
allowed to do so by law. Read more about how we use personal data in our
Privacy Notice on our website:
[8]https://www.nwleics.gov.uk/pages/website...

[9]Achieve Forms Footer Banner

References

Visible links
1. http://www.nwleics.gov.uk/pages/how_to_m...
2. mailto:[email address]
3. http://www.nwleics.gov.uk/pages/freedom_...
4. mailto:[email address]
6. http://www.nwleics.gov.uk/
7. https://www.accessibility-services.co.uk...
8. https://www.nwleics.gov.uk/pages/website...
9. https://nwleics-self.achieveservice.com/

Dear Helen Hoddinott,
FREEDOM OF INFORMATION REQUEST IG001626
I write further to your email dated 07/02/2024.

Your request has been dealt with under the terms of the Freedom of
Information Act 2000 (FOIA), explained on our [1]freedom of information
page.

Your request:

I would please like to request the following information:

1) In the financial years 21/22, 22/23 and 23/24 (Up to 07.02.24), could
you please provide me with the total monetary value of council-related
debts (such as council tax, parking fines, failures to pay business rates
and housing arrears) which were referred to external enforcement agencies?

2) Of this figure, please could you provide the amount that was recovered
by external debt agencies broken down for each of the financial years
referenced?

3) For each of those financial years, please provide the number of
complaints the council has received about the conduct of external bailiffs
and debt collectors.

Our response:

Following our previous response from Finance, please see the response from
our Revenue and Benefits Department.

The supply of information in response to a freedom of information request
does not confer the right to re-use the information. UK copyright law
allows information supplied for the purposes of private study and
non-commercial research to be used without permission. Information
supplied can also be re-used for the purposes of news reporting except for
in the case of photographs.

GOING FORWARD

If you are dissatisfied with the information supplied please feel free to
contact me on the number above for any queries in relation to this
response. Please note that in responding to further enquiries I can only
comment on the information contained within this correspondence and cannot
provide any further information that may pertain to an additional FOIA
request.

If you remain dissatisfied following the conclusion of the above informal
review, you have the right to ask for an internal review. A request for a
review whether formal or informal should be submitted within two calendar
months of the date of receipt of the response to your original letter and
should be sent to [2][email address] or the address above.

Please remember to quote the Authority’s eight digit reference number
given at the top of this email in any future communications.

Further details on our appeals and complaints procedure can be found on
our website [3]here.

If you remain dissatisfied following the conclusion of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at [4][email address].

Yours sincerely 

Information Governance Team

══════════════════════════════════════════════════════════════════════════

NWLDC
Council Office
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
01530 454545
[North West Leicestershire District Council request email]

[5]Cyber Essentials CompliantYou can report, request and pay for things
online at [6]www.nwleics.gov.uk

 [7]ShawTrust Accessible

------- Email confidentiality notice -------

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this e-mail in error please notify the
originator of the message. This footer also confirms that this e-mail
message has been scanned for the presence of computer viruses.

Please note: Incoming and outgoing e-mail messages are routinely monitored
for compliance with North West Leicestershire District Council's policy on
the use of electronic communications. Any personal data that you provide
will be processed in accordance with current data protection laws. It will
be used by North West Leicestershire District Council and our partners to
deliver and improve services and fulfil our legal duties. We will not
disclose any personal information to anyone else unless required or
allowed to do so by law. Read more about how we use personal data in our
Privacy Notice on our website:
[8]https://www.nwleics.gov.uk/pages/website...

[9]Achieve Forms Footer Banner

References

Visible links
1. http://www.nwleics.gov.uk/pages/how_to_m...
2. mailto:[email%20address]
3. http://www.nwleics.gov.uk/pages/freedom_...
4. mailto:[email%20address]
6. http://www.nwleics.gov.uk/
7. https://www.accessibility-services.co.uk...
8. https://www.nwleics.gov.uk/pages/website...
9. https://nwleics-self.achieveservice.com/