Council use of enforcement agencies for debt-collecting

Helen Hoddinott made this Freedom of Information request to North Norfolk District Council as part of a batch sent to 369 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

To whom it may concern,

I would please like to request the following information:

1) In the financial years 21/22, 22/23 and 23/24 (Up to 07.02.24), could you please provide me with the total monetary value of council-related debts (such as council tax, parking fines, failures to pay business rates and housing arrears) which were referred to external enforcement agencies?

2) Of this figure, please could you provide the amount that was recovered by external debt agencies broken down for each of the financial years referenced?

3) For each of those financial years, please provide the number of complaints the council has received about the conduct of external bailiffs and debt collectors.

Please do not hesitate to contact me at [email address] should any aspect of my request require clarification.

Yours faithfully, and many thanks,

Helen Hoddinott

freedom of information, North Norfolk District Council

DO NOT REPLY TO THIS MESSAGE! 

Thank you for your enquiry regarding Freedom of Information.  This
response has been automatically generated to acknowledge receipt of your
request. 

Your request is being considered and in line with the timescales laid down
by the legislation we will respond to your enquiry no later than 20
working days from receipt. 

Alternative contact details are as follows:- 

Eastlaw 

North Norfolk District Council 

Council Offices 

Holt Road 

Cromer 

Norfolk 

NR27 9EN 

tel: 01263 516207 

 

Further information can be found on the council’s website:   

[1]https://www.north-norfolk.gov.uk/tasks/t...

 

show quoted sections

Think before you ink - do you really need to print this?

References

Visible links
1. https://www.north-norfolk.gov.uk/tasks/t...
2. http://www.north-norfolk.gov.uk/
3. http://twitter.com/NorthNorfolkDCThink

freedom of information, North Norfolk District Council

1 Attachment

Dear Ms Hoddinott
 
FREEDOM OF INFORMATION ACT 2000 and/or ENVIRONMENTAL INFORMATION
REGULATIONS 2004 – INFORMATION REQUEST
023521
 
Thank you for your request for information.
 
The information you requested is attached.
 
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988, you are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting.  Any other re-use would require the
permission of the copyright holder.
 
For information where the copyright is owned by the Council, details of
the conditions on re-use can be found on our website.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to me at the above address within two months of the date
of this letter.
 
If you are not content with the outcome of your complaint, you can also
complain to the Information Commissioner at [1]www.ico.org.uk or Tel: 0303
123 1113
 
Yours sincerely
 
Kirsty Read
Legal Assistant
 
01263 516207
[2][email address]
[3]www.northnorfolk.org<http://www.northnorfolk.org>
 
023521 / 00636302
 
 

show quoted sections

Think before you ink - do you really need to print this?

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
3. http://www.northnorfolk.org<http//www.northnorfolk.org
4. http://www.north-norfolk.gov.uk/
5. http://twitter.com/NorthNorfolkDCThink