Council Tax Service – Costs, Headcount & Collection Performance Benchmarking

The request was successful.

Dear Bournemouth Borough Council,

Please provide the following information for the Council Tax (CT) Service under the provisions of the FOIA.

1. Council Tax Staff (including valuation and visits) FTE as at 31/03/17
2. Customer Contact Centres staff FTE as at 31/03/17
3. Enforcement staff FTE as at 31/03/17
4. Total FTE as at 31/03/17
5. Total FTE as at 31/01/18

6. Gross Costs of CT service (excl. enforcement) for Financial Year 2016/17
7. Enforcement Cost (or Surplus -cr) for Financial Year 2016/17
8. Gross Costs of CT Service (incl. enforcement) for Financial Year 2016/17

9. Total Banded Dwellings as at 31/03/17
10. Number of Exempt Dwellings as at 31/03/17
11. Total Chargeable Dwellings as at 31/03/17

12. What was the % of CT collected 'in-year' for financial year 2016/17?
13. Previous Year arrears of CT as at 01/04/16
14. Previous Year arrears of CT as at 01/04/17

Yours faithfully,

J Wood

Bournemouth Borough Council Enquiries, Bournemouth Borough Council

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Revenue & Benefits Enquiries, Bournemouth Borough Council

Dear J Wood,

 

Thank you for your information request received 3^rd February 2018.

 

Please provide the following information for the Council Tax (CT) Service
under the provisions of the FOIA.

 

1. Council Tax Staff (including valuation and visits) FTE as at 31/03/17

            13FTE

2. Customer Contact Centres staff FTE as at 31/03/17

            None

3. Enforcement staff FTE as at 31/03/17

            4.8FTE

4. Total FTE as at 31/03/17

            17.8FTE

5. Total FTE as at 31/01/18

            18.8FTE

6. Gross Costs of CT service (excl. enforcement) for Financial Year
2016/17

7. Enforcement Cost (or Surplus -cr) for Financial Year 2016/17

8. Gross Costs of CT Service (incl. enforcement) for Financial Year
2016/17

            The Revenues & Benefits service returned to the Council in
June 2016, after the outsourcing partnership ended. In view of this, our
costs are not for a full year and the cost of the Council Tax service is
not separated from the costs of the Benefits service.

 

9. Total Banded Dwellings as at 31/03/17

            89,826

10. Number of Exempt Dwellings as at 31/03/17

            3,890

11. Total Chargeable Dwellings as at 31/03/17

            85,936

12. What was the % of CT collected 'in-year' for financial year 2016/17?

            97.2%

13. Previous Year arrears of CT as at 01/04/16

            £12,362,862

14. Previous Year arrears of CT as at 01/04/17

            £12,624,533

 

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Yours sincerely

Revenue and Benefits

Bournemouth Borough Council

 

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