Council tax on-line payment

The request was successful.

Ms Hayley Court

Dear Tunbridge Wells Borough Council,

If a payment is made on-line or by automated 24 hour telephone do you automatically set up a payment plan without the customers knowledge or what is the time frame for the customer to tell the council that they do not want a payment plan set up ?

Yours faithfully,

Ms Hayley Court

info (TWBC), Tunbridge Wells Borough Council

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FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Ms Court,

 

Acknowledgement

 

Our Ref: FOI F05136

 

Thank you for your recent email which we are handling in accordance with
the Freedom of Information Act 2000. I acknowledge receipt and confirm
that we will respond within 20 working days from the date of receipt.

 

In the meantime, if you have any further queries regarding our Freedom of
Information procedures please contact me on 01892 554153 or via e-mail to
[1][email address].

Yours sincerely

 

 

 

Lauren Martin

Freedom of Information Officer

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk    [4]cid:image004.png@01CD6A75.83A79BD0

 

Help us to improve our service to you by completing our online [5]Customer
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show quoted sections

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Ms Court,

 

Re: FOI F05136

 

Thank you for your Freedom of Information request and please accept my
apologies for the delay in responding.

 

If a payment is made on-line or by automated 24 hour telephone do you
automatically set up a payment plan without the customers knowledge or
what is the time frame for the customer to tell the council that they do
not want a payment plan set up?

 

We can confirm we would not set up automatic payment plans, they are only
set up a payment plan when the customer is notified by letter of the
arrangement.

 

I hope this is helpful.

 

If you are dissatisfied with the information provided or the way in which
we have dealt with your request, you can request a review.   Please write
to John Scarborough, Head of Legal Partnership and Monitoring Officer at
the Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS or via e-mail to
[1][email address]  requesting a review of the
decision.

We will aim to deal with your complaint within 20 working days. If you
remain dissatisfied following our review, you can then appeal to the
Information Commissioner’s address at the following address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 01625 545745

[2]www.ico.org.uk

 

Yours sincerely

 

 

 

Lauren Martin

Freedom of Information Officer

 

T: 01892 554153 ext: 3153

E: [3][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[4]www.tunbridgewells.gov.uk    [5]cid:image004.png@01CD6A75.83A79BD0

 

Help us to improve our service to you by completing our online [6]Customer
Satisfaction Survey

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

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2. http://www.ico.org.uk/
3. mailto:[email address]
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5. http://www.twitter.com/TWellsCouncil
6. http://www.tunbridgewells.gov.uk/feedback