Thank you for your email. We will endeavour to respond as quickly as
possible.
Important information regarding COVID-19 and Freedom of Information
requests.
If you are contacting us in relation to a new or existing Freedom of
Information (Scotland) Act 2002 (FOISA) request, please note that whilst
we will make every effort to process your request within the statutory
timescales, there may be occasions when this is not possible due to the
constraints of working within the restrictions of the COVID-19 pandemic.
Where this is the case, we will let you know as soon as we become aware
that there may be a delay in responding to your request for information.
The Scottish Information Commissioner (SIC) has provided a statement in
relation to the processing of requests and the time it may take public
authorities to complete them during these exceptional and challenging
times. You can view the Commissioner's statement on the OSIC website here.
[1]https://www.itspublicknowledge.info/Law/...
 

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organisation to which they are addressed and may be confidential and/or
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accepts no liability for any harm caused to the addressees' systems or
data. Stirling Council may monitor its email system. Stirling Council
accepts no liability for personal emails.

[2]Stirling Council.

[3]Living Wage Employer

References

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1. https://www.itspublicknowledge.info/Law/...
2. http://www.stirling.gov.uk/

Dear Barbara Adams,

Your request for information has been logged and allocated reference FOI/14959.

Your request will be dealt with under the Freedom of Information (Scotland) Act 2002 (FOISA), and if determined appropriate to do so during the course of your request, also the Environmental Information (Scotland) Regulations, 2004 (EIRs).

Your request will be forwarded to the service area(s) holding the information. Please note, the service area(s) holding the information may need further information from you to locate the information sought once they have received the request, and you will be contacted again should this be necessary.

Unless clarification is required your request will be answered promptly, and within twenty working days of the date your request was received – in this case no later than 7th April 2021.

Due to the restrictions relating to the ongoing COVID-19 pandemic, in line with Government guidelines, non-essential frontline staff are required to work remotely which has significantly impacted upon our ability to respond as swiftly to requests as we would have otherwise done in all of our cases. We are working extremely hard to ensure that requests are processed and responded to as quickly as possible within the constraints of working remotely

Yours sincerely,

Records & Information Governance Team

Communities & Performance | Stirling Council | Old Viewforth | Stirling FK8 2ET
T: 01786 233988 | E: [email address] | W: stirling.gov.uk

show quoted sections

Dear Barbara Adams,

I refer to your request for information, logged by us as FOI/14959 and can
provide the following information in response to your request.

How many council tax accounts, where a claimant has deductible benefit has
your authority sent to the DWP to have deductions made from their benefit,
to pay off arrears on their council tax account between March 2020 to
January 2021?

1548

If you are dissatisfied with the way in which your request for information
has been dealt with you are entitled to request a review of the actions
and decisions made by the Council in relation to your request. Your
request for review must be in writing or some other permanent form stating
your name and address for correspondence, and specifying the request for
information to which your request for review relates and why you are
dissatisfied with the response.

You must make your request for review not later than 40 working days after
the expiry of the 20 working day period of response to your initial
request by the Council or not later than 40 working days after the receipt
by you of the information provided, any fees notice issued or any
notification of refusal or partial refusal.

Your request for review should be addressed in the first instance to:

Records & Information Governance Manager, Stirling Council, Viewforth,
STIRLING FK8 2ET email [1][Stirling Council request email]

The Records & Information Governance Manager will then arrange for an
appropriate officer to undertake a review.

Please note that in any email you must state your name.

If you are dissatisfied with how your request for a review has been dealt
with, then you are entitled to ask the Scottish Information Commissioner
to investigate your case. You must ask the Scottish Information
Commissioner no later than 6 months after the date of receipt by you of
the notice or decision you are dissatisfied with or within 6 months of the
expiry of the period of 20 working days from receipt by the Council of
your request for review.

The Scottish Information Commissioner recommends that you appeal online.
The online appeal service is available here:
[2]www.itspublicknowledge.info/Appeal

You do not need to submit an appeal online, but if you do it will ensure
the Commissioner is provided with all the information required to
investigate your case quickly.

For further information about making an appeal to the Scottish Information
Commissioner, including how to submit an appeal by email or post, see:

[3]http://www.itspublicknowledge.info/YourR...

If you do not have access to the internet, you can contact the Scottish
Information Commissioner at Kinburn Castle, Doubledykes Road, St Andrews,
Fife KY16 9DS, Tel: 01334 464610 Email:
[4][email address]

You also have the subsequent right of appeal to the Court of Session, on a
point of law only, if dissatisfied with a decision issued by the
Commissioner. Any such appeal must be made within 42 days of the date of
intimation of the Commissioner's decision notice.

Yours sincerely,

Records & Information Governance Team

Records & Information Governance | Stirling Council | Old Viewforth |
Stirling FK8 2ET  
T: 01786 233988 | E: [5][email address] | W: stirling.gov.uk 

This email and any attachments are intended solely for the individual or
organisation to which they are addressed and may be confidential and/or
legally privileged. If you have received this email in error please let us
know at [email address] and then delete it. Please check this email
and any attachments for the presence of viruses as Stirling Council
accepts no liability for any harm caused to the addressees' systems or
data. Stirling Council may monitor its email system. Stirling Council
accepts no liability for personal emails.

[6]Stirling Council.

[7]Living Wage Employer

References

Visible links
1. mailto:[Stirling Council request email]
2. http://www.itspublicknowledge.info/Appeal
3. http://www.itspublicknowledge.info/YourR...
4. mailto:[email address]
5. mailto:[email address]
6. http://www.stirling.gov.uk/