Hi

We have recently received a request for information. We have allocated it the reference FOI/253797/2016. Please quote this in any correspondance in relation to this matter. 

For your information, this is what you requested:

For both Council Year 2014/15 broken down by quarter and the first quarter of 2015/16:

(a) What was the total number of queries WBC received regarding Council Tax during the period?

(b) How many of those queries related to the inability to pay (1) the full charge and (2) the reduced amount for those eligible for support?

(c) In both cases how many of the initial queries were through the (1) WBC website, (2) by direct e-mail, (3) by telephone, (4) by letter and (5) in person?

(d) For each method of communication how many clients were satisfied by the first response by WBC, how many clients required a series of conversations to be satisfied, how many clients remained unsatisfied and how many clients simply gave up before a conclusion was reached?

(e) How many are registered on the online Council Tax system and how many have experienced problems in registering or password difficulties? In both cases how many are aged 60 or over?

(f) How many complaints have been received on failure to get through by telephone and what is the average and the longest waiting time to answer?

(g) What is the average and longest response to e-mails and to letters?

(h) How many clients initially assessed for Full Council Tax were found to be eligible for Council Tax Support?

(i) How much officer time was spent on queries on Council Tax totally and how much was spent on Council Tax Support specifically? What is the financial cost to the Council of the officer time both totally and on Council Tax Support?

(j) For 2014-15 what is the total cost and the average cost of legal and bailiff fees on recovery of non-payment of Council Tax both to those eligible for the full charge and those on Council Tax Support?

(k) How much Council Tax remains uncollected both for Full Council Tax and those eligible for Council Tax support?

You should expect to hear from us within 20 working days

If we are are not able to provide the information, we will tell you why. 

Yours Sincerely

Adur and Worthing Councils

Dear Alan Rice

Thank you for your request made under the Freedom of Information Act 2000.
 

Please note Worthing borough council does not hold all the information you
have requested, but have provided a response to your questions using the
secure link below. I hope the information provided assists you. If you are
not satisfied with the response to your request for information you have
the right to an internal review. Details can be found on:
http://www.adur-worthing.gov.uk/about-th...

If there are any, you can download any files / data using this link

 [1]Secure link to response files

Yours sincerely

FOI Officer

References

Visible links
1. https://adur-worthing-hr.onmats.com/w/we...