Council Tax - An unjust law is a code that is out of harmony with the moral law

Waiting for an internal review by Tunbridge Wells Borough Council of their handling of this request.

Mrs. S Metcalfe

Dear Tunbridge Wells Borough Council,

Council Tax - An unjust law is a code that is out of harmony with the moral law

Please provide under the FOIA the law, custom or policy that states tha a council "Customer " must inform the council ahead of time that they will will be paying a sum to reduce the council tax bill to below the old Bankrutpcy level of £750 or the new level of £5000 in advance of the payment ?

Please also provide the precise section of the law, custom or policy that states unless a customer informs the council inadvance, ( even though they have been given no advance knowledge of this requirement by the council ) the council will take it upon themselves to keep any money the customer pays and will apply it to an earlier council tax liability order already secured on their home by a county court charging order .

Please provide your definition of "Customer" and what they can expect to receive in the way of transparent services .

Yours faithfully,

Mrs. S Metcalfe

info (TWBC), Tunbridge Wells Borough Council

This is an automated response to thank you for your e-mail to Tunbridge
Wells Borough Council and to confirm that it will be forwarded to the
relevant department/officer to respond to.

 

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online - the Council's website allows you to [1]report
problems and make [2]payments, as well as providing [3]comprehensive
information about our services.

 

Please do not reply to this automated response.

 

Customer Service Team

Tunbridge Wells Borough Council

Town Hall

Royal Tunbridge Wells

Kent  TN1 1RS

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. http://www.tunbridgewells.gov.uk/report
2. http://www.tunbridgewells.gov.uk/residen...
3. http://www.tunbridgewells.gov.uk/

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Mrs Metcalfe,

 

Acknowledgement

 

Our Ref: FOI F05144

 

Thank you for your recent email which we are handling in accordance with
the Freedom of Information Act 2000. I acknowledge receipt and confirm
that we will respond within 20 working days from the date of receipt.

 

In the meantime, if you have any further queries regarding our Freedom of
Information procedures please contact me on 01892 554153 or via e-mail to
[1][email address].

Yours sincerely

 

 

 

Lauren Martin

Freedom of Information Officer

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk    [4]cid:image004.png@01CD6A75.83A79BD0

 

Help us to improve our service to you by completing our online [5]Customer
Satisfaction Survey

 

 

 

 

 

show quoted sections

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Mrs Metcalfe,

 

Re: FOI F05144

 

Thank you for your Freedom of Information request and please accept my
apologies for the delay in responding.

 

Council Tax - An unjust law is a code that is out of harmony with the
moral law

 

Please provide under the FOIA the law, custom or policy that states that a
council "Customer" must inform the council ahead of time that they will be
paying a sum to reduce the council tax bill to below the old Bankruptcy
level of £750 or the new level of £5000 in advance of the payment?

 

We are not aware of any law, custom or policy.

 

Please also provide the precise section of the law, custom or policy that
states unless a customer informs the council in advance (even though they
have been given no advance knowledge of this requirement by the council)
the council will take it upon themselves to keep any money the customer
pays and will apply it to an earlier council tax liability order already
secured on their home by a county court charging order.

 

The way our Council Tax software system is set up is; if a payment is made
which does not match another payment that is due, the payment is allocated
to the oldest debt.

 

Please provide your definition of "Customer" and what they can expect to
receive in the way of transparent services .

 

We do not hold a standard written definition of customer, so this is not
information we hold.

 

 

I hope this information is helpful.

 

If you are dissatisfied with the information provided or the way in which
we have dealt with your request, you can request a review.   Please write
to John Scarborough, Head of Legal Partnership and Monitoring Officer at
the Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS or via e-mail to
[1][email address]  requesting a review of the
decision.

We will aim to deal with your complaint within 20 working days. If you
remain dissatisfied following our review, you can then appeal to the
Information Commissioner’s address at the following address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 01625 545745

[2]www.ico.org.uk

 

Yours sincerely

 

 

 

Lauren Martin

Freedom of Information Officer

 

T: 01892 554153 ext: 3153

E: [3][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[4]www.tunbridgewells.gov.uk    [5]cid:image004.png@01CD6A75.83A79BD0

 

Help us to improve our service to you by completing our online [6]Customer
Satisfaction Survey

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[email address]
4. http://www.tunbridgewells.gov.uk/
5. http://www.twitter.com/TWellsCouncil
6. http://www.tunbridgewells.gov.uk/feedback

Mrs. S Metcalfe

Dear FOI (TWBC),

There is no law that states you can allocate money to a debt that has been secured without consent.

Customers are not required by law to make payments that match the Council Tax software system.

Do you allocate the payment to the current/oldest Unsecured debt ?

Yours sincerely,

Mrs. S Metcalfe

Mrs. S Metcalfe

Dear Tunbridge Wells Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Tunbridge Wells Borough Council's handling of my FOI request 'Council Tax - An unjust law is a code that is out of harmony with the moral law'.

Do the Council allocate their customers money to the current/oldest Unsecured debt as would be their customers presumption. Can you please answer this point.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Mrs. S Metcalfe

info (TWBC), Tunbridge Wells Borough Council

This is an automated response to thank you for your e-mail to Tunbridge
Wells Borough Council and to confirm that it will be forwarded to the
relevant department/officer to respond to.

 

If you have access to the Internet you may wish to see if your enquiry can
be dealt with online - the Council's website allows you to [1]report
problems and make [2]payments, as well as providing [3]comprehensive
information about our services.

 

Please do not reply to this automated response.

 

Customer Service Team

Tunbridge Wells Borough Council

Town Hall

Royal Tunbridge Wells

Kent  TN1 1RS

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. http://www.tunbridgewells.gov.uk/report
2. http://www.tunbridgewells.gov.uk/residen...
3. http://www.tunbridgewells.gov.uk/

FOI (TWBC), Tunbridge Wells Borough Council

Dear Mrs Metcalfe,

Re: FOI F05144

Thank you for your correspondence below. As explained in our previous email to you, payment is allocated to the oldest debt.

I hope this is helpful.

Yours sincerely

Lauren Martin
Freedom of Information Officer

T: 01892 554153 ext: 3153
E: [email address]
Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

www.tunbridgewells.gov.uk   

Help us to improve our service to you by completing our online Customer Satisfaction Survey

show quoted sections

fFaudwAtch UK (Account suspended) left an annotation ()

Lambeth Borough Council's response ( https://www.whatdotheyknow.com/request/3... ) is typical of how payments are allocated though it appears not all councils do as the final point states:

"in the absence of clear instructions the council will allocate payments to the current year or youngest debt first and arrears after that is clear."

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Mrs Metcalfe,

 

Acknowledgement

 

Our Ref: FOI F05144 REVIEW

 

Thank you for your recent email which we are handling in accordance with
the Freedom of Information Act 2000. We can confirm we have received your
request for a review of your information request and I acknowledge receipt
and confirm that we will respond within 20 working days from the date of
receipt.

 

In the meantime, if you have any further queries regarding our Freedom of
Information procedures please contact me on 01892 554153 or via e-mail to
[1][email address].

Yours sincerely

 

 

 

Lauren Martin

Freedom of Information Officer

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk    [4]cid:image004.png@01CD6A75.83A79BD0

 

Help us to improve our service to you by completing our online [5]Customer
Satisfaction Survey

 

 

 

 

 

show quoted sections

Dear FOI (TWBC),

May I please have some clarification as requested by my internal review placed on 18 July 2016 that is now overdue , as to whether you are referring to the oldest unsecured debt ?

Yours sincerely,

Mrs. S Metcalfe

Donna Price,

Dear Mrs Metcalfe

 

Please accept my apologies for the delay in responding to you request for
review dated 18 July.

 

Your request for review asks for a response as to whether the Council
allocates money to the current/oldest unsecured debt.  Having spoken to
the necessary officers I can confirm that any unmatched payment is
automatically allocated to the oldest debt outstanding on the system. 
This would also include an outstanding debt which had been secured by way
of a charge on a property as the charge itself does not guarantee payment.

 

I trust that this answers your question however if you are not content
with the outcome of your review, you may apply directly to the Information
Commissioner for a decision.  The Information Commissioner can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

 

Kind regards

Donna Price | Team Leader – Corporate Governance (Solicitor)

Mid Kent Legal Services |Maidstone, Swale and Tunbridge Wells Borough
Councils

Maidstone House, King Street, Maidstone, Kent ME15 6JQ

Tel: 01622 602123 | Web: [1]www.maidstone.gov.uk

 

The contents of this e-mail, together with any attachments, may be
confidential or subject to legal professional privilege.  It should not be
shared with anyone without first consulting Mid Kent Legal Services. 

 

If you are not the intended recipient, please do not forward this email or
the attachments to anybody.  Please notify the sender and delete all
copies of this email from your system.

 

show quoted sections

Dear Donna Price,

Thank you for confirming that your council allocates your customers money to the oldest debt under what and whose authority do you presume you have the right to allocate your customers money to a already secured debt as you have already confirmed that your customer does not have to inform you in advance , where is the warning on your system or do you reallocate their money when you are made aware that you have made a mistake ? There is no presumption that you can allocate your customers money to a debt you already hold security for without your customers consent this would be theft.

A charging order on a property can be enforced in court by the council or they can wait for their customer to sell their home and it is irrelevant if the charging order does not guarantee payment .

Yours sincerely,

Mrs. S Metcalfe

Donna Price,

I will be away from the office until Tuesday 30 August and will deal with
my emails on my return.  If you require urgent assistance please contact
the Legal Support Team on 01622 602100.

 

Alternatively, please forward your email to my colleague Keith Trowell at
[email address].

 

 

Kind regards

Donna Price | Team Leader – Corporate Governance (Solicitor)

Mid Kent Legal Services |Maidstone, Swale and Tunbridge Wells Borough
Councils

Maidstone House, King Street, Maidstone, Kent ME15 6JQ

Tel: 01622 602123 | Web: [1]www.maidstone.gov.uk

 

 

References

Visible links
1. http://www.maidstone.gov.uk/

ComplaintsAndFOI (MBC),

Dear Mrs Metcalfe,

 

I am writing in response to an enquiry you sent to Donna Price yesterday:

 

‘Thank you for confirming that your council allocates your customers money
to the oldest debt under what and whose authority do you presume you have
the right to allocate your customers money to a already secured debt as
you have already confirmed that your customer does not have to inform you
in advance , where is the warning on your system or do you reallocate
their money when you are made aware that you have made a mistake ? There 
is no presumption that you can allocate your customers  money to a debt
you already hold security for without your customers consent this would be
theft.

 

A charging order on a property can be enforced in court by the council or
they can wait for their customer to sell their home and it is irrelevant
if the charging order does not guarantee payment . ‘

 

Donna has already provided you with a response to your question about how
we allocate payments.

 

We would provide advice and assistance to anyone who has debts with us for
unpaid council tax, and would make any decisions on a case by case basis
judged on the facts of the case and individual circumstances.

 

We will not be responding any further to this request. If you remain
dissatisfied with the way in which your FOI has been handled you must now
make a complaint to the ICO.

 

Yours sincerely,

 

Samuel Bailey

Information and Projects Officer

Policy and Information Team

Maidstone Borough Council, Maidstone House, King Street, Maidstone, Kent

ME15 6JQ

t 01622 602263 f 01622 602978 w [1]www.maidstone.gov.uk

 

To access our digital services please visit www.maidstone.gov.uk/service

Sign up to receive your Council Tax bill by email http://www.maidstone.gov.uk/emailbilling

This email is confidential. If you receive it by mistake, please advise the sender by email immediately.
Any unauthorised use of the message or attachments is prohibited. Unless stated otherwise, any opinions are personal and cannot be attributed to Maidstone Borough Council.
Unless a purchase order is attached this email is not a contract or an order.
It is your responsibility to carry out Virus checks before opening any attachments.

References

Visible links
1. http://www.maidstone.gov.uk/

Dear ComplaintsAndFOI (MBC),

Tunbridge Wells Borough Council were not asked if you would provide advice and assistance to anyone who has debts for unpaid council tax. You have already stated that you are not aware of any law , custom or policy that states your customers must inform the council ahead of time that they will be paying a sum to reduce the council tax bill to below the old bankruptcy level of £750 or the new level of £5000 in advance of the payment, so what warning do you give your customers ?

What is your criteria for your customers letting you know what the payment was intended for, because it is always presumed that the customer would expect their payment to be used towards a unsecured debt rather than a debt that is already secured by the council, would a letter sent shortly afterwards suffice as in th case with other council's?

You have also stated the fact that your council decides to allocate your customers money to a secured debt such as a charging order without the consent of your customers , to save the council having to enforce this through the courts properly , but have not provided the law that allows you to do this ?

Others council's including Swale Borough Council who Tunbridge Wells Borrorugh Council is in partnership with for legal services do not follow the same practices as you , so what makes your council an exception ?

Swale Borough Council Quote ' we would allocate a payment that was not the same amount as an instalment to the oldest unsecured debt which could be the current year, because previous years may already be secured'

Yours sincerely,

Mrs. S Metcalfe

Dear ComplaintsAndFOI (MBC),

Why is your council refusing to answer questions under the FOIA or provide any clarification when other council's have no problem ?

Please also clarify the criteria for your customers letting you know what the payment was intended for, because it is always presumed that the customer would expect their payment to be used towards a unsecured debt rather than a debt already secured by the council, would a letter sent shortly afterwards suffice as is the case with other council's ?

Yours sincerely,

Mrs. S Metcalfe

Dear ComplaintsAndFOI (MBC),

When will Tunbridge Wells Borough Council be providing an answer other council's have had no problem doing so.

Please also clarify the criteria for your customers letting you know what the payment was intended for, because it is always presumed that the customer would expect their payment to be used towards a unsecured debt rather than a debt already secured by the council, would a letter sent shortly afterwards suffice as is the case with other council's ?

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

2 Attachments

Dear Mrs Metcalfe,

 

Following your correspondence below, my colleague Donna Price has asked me
to respond. Your correspondence has been passed to our Revenues Manager
Sheila Coburn who has advised that some customers choose to make a
payment, against a debt where a Charging Order has been obtained, so that
the Charge can be removed from the Land Registry once the debt has been
paid in full.

 

I hope this information is helpful.

 

 

Yours sincerely

 

Lauren Martin

Elections Officer

 

 

T: 01892 554025 ext: 3289

E: [1][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

[2]www.tunbridgewells.gov.uk

 

[3]cid:image001.jpg@01D1FA33.FE0FA7D0

 

 

 

 

show quoted sections

Dear FOI (TWBC),

Your Revenues Manager Sheila Coburn's opinion that some customers may choose to make a payment against a already secured debt such as a charging order is irrelevant , as most customers will presume that their money will go towards a unsecured debt unless they tell you otherwise.

When will Tunbridge Wells Borough Council be providing an answer that other council's have had no problem doing , please refer to the 30 August 2016 email.

Please a clarify the criteria for your customers letting you know what the payment was intended for, because it is always presumed that the customer would expect their payment to be used towards a unsecured debt rather than a debt already secured by the council, would a letter sent shortly afterwards suffice as is the case with other council's ?

Yours sincerely,

Mrs. S Metcalfe

Dear FOI (TWBC),

Can you please confirm why Tunbridge Wells Borough Council is having a problem providing the information asked for when other council's have had no problem doing so, including Swale Borough Council who you are in partnership with for legal services, please refer to follow up email on the 21 September.

What is your criteria for your customers letting you know what the payment was intended for, because it is always presumed that the customer would expect their payment to be used towards a unsecured debt rather than a debt already secured by the council , would a letter sent shortly afterwards suffice as is the case with other council's ?

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Ms Metcalfe,

Re: FOI F05144 Review

Thank you for your Freedom of Information request.   

Please find below the response to your recent request:

If a payment is received which does not match any payment due, our system
will automatically apply it to the oldest debt irrespective of whether we
have secured a Charging Order against it. Customers can choose to have the
payment applied to a debt with a Charging Order registered against it so
that it can be cleared and the Charging Order removed from the Land
Registry. A customer can ask us to do this either by calling us, emailing
us or alternatively using the Contact Us section on the Maidstone Borough
Council website.

 

If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision.  The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

 

 

Jessica Cox

Information Assistant

 

T: 01892 554153 ext: 3153

E: [1][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[2]www.tunbridgewells.gov.uk   

 

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. mailto:[email address]
2. http://www.tunbridgewells.gov.uk/

Dear FOI (TWBC),

Can Tunbridge Wells Borough Council please confirm if a letter sent afterwards would suffice as with other councils , especially if payment is made out of office hours ?

Any payment made is always presumed to be used for the benefit of the customer and not to benefit the council's presumption , Swale Borough Council who you are in a Legal partnership with , and other councils , do not choose to treat their customers money as their own and use it towards any old debt irrespective of their customers wishes , and do accept a letter sent afterwards.

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

2 Attachments

Dear Ms Metcalfe,

 

Re: FOI F05144 Review

 

Thank you for your Freedom of Information request.   

 

If a payment is received which does not match any payment due, our system 
will automatically apply it to the oldest debt irrespective of whether we 
have secured a Charging Order against it. Customers can choose to have
the  payment applied to a debt with a Charging Order registered against it
so  that it can be cleared and the Charging Order removed from the Land 
Registry. A customer can ask us to do this either by calling us, emailing 
us or alternatively using the Contact Us section on the Tunbridge Wells
Borough  Council website.

 

If you are not content with the outcome of your review, you may apply 
directly to the Information Commissioner for a decision.  The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, 
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

 

 

Jessica Cox

Information Assistant

 

T: 01892 554153 ext: 3153

E: [1][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[2]www.tunbridgewells.gov.uk   

 

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. mailto:[email address]
2. http://www.tunbridgewells.gov.uk/

Dear FOI (TWBC),

Can Tunbridge Wells Borough Council please answer the question, if a letter sent after a payment is made would suffice to clarify what the customers money is to be used for, as is the case with other councils, especially if payment is made out of hours ?

To clarify you are saying that it is upto the customers whether or not they choose to apply a payment to the oldest already secured debt but they do not have to and it is their choice, not the council's .

Or that unless they call or email you in advance you will decide what to use their money towards such as a charging order without their consent , unless they write to you afterwards to state they want it to be used towards a unsecured debt instead ?

Yours sincerely,

Mrs. S Metcalfe

Dear FOI (TWBC),

This was repeated on 7 October may I please have an answer.

Tunbridge Wells Borough Council please answer the question, if a letter sent after a payment is made would suffice to clarify what the customers money is to be used for, as is the case with other councils, especially if payment is made out of hours ?

To clarify you are saying that it is upto the customers whether or not they choose to apply a payment to the oldest already secured debt but they do not have to and it is their choice, not the council's .

Or that unless they call or email you in advance you will decide what to use their money towards such as a charging order without their consent , unless they write to you afterwards to state they want it to be used towards a unsecured debt instead ?

Yours sincerely,

Mrs. S Metcalfe

fFaudwAtch UK (Account suspended) left an annotation ()

TWBC's 6 October 2016 response conflicts with this (Lambeth Borough Council):

" OUR RESPONSE

https://www.whatdotheyknow.com/request/3...

I can confirm that both statements are a true reflection of our allocation processes.

The council tax regulations are silent as regards payments allocations. Therefore we follow the general principles

• that a payment tendered in an amount which matches an instalment calculated under the regulations, or has been otherwise agreed with the taxpayer in advance of payment, will be allocated against that instalment,

• where the tax payer gives clear instructions at the time of, or shortly after, the payment is made the payment will be allocated in accordance with those instructions,

• in the absence of clear instructions the council will allocate payments to the current year or youngest debt first and arrears after that is clear. "

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Mrs Metcalfe,

Re: FOI F05144 Review

Thank you for your Freedom of Information request.   

Please find below the response to your recent request:

 

Tunbridge Wells Borough Council please answer the question, if a letter
sent after a payment is made would suffice to clarify what the customers
money is to be used for, as is the case with other councils, especially if
payment is made out of hours ?

This would depend on the circumstances of the individual account

 

To clarify you are saying that it is up to the customers whether or not
they choose to apply a payment to the oldest already secured debt but they
do not have to and it is their choice, not the council's .

This would depend on the circumstances of the individual account

 

Or that unless they call or email you in advance you will decide what to
use their money towards such as a charging order without their consent ,
unless they write to you afterwards to state they want it to be used
towards a unsecured debt instead ?

This would depend on the circumstances of the individual account. This has
already been explained to you in our responses regarding how payments are
allocated when a payment comes in.

 

If you remain dissatisfied following our review, you can appeal to the
Information Commissioner at the following address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, Tel: 01625 545745, [1]www.ico.org.uk

Yours sincerely

 

 

 

Jessica Cox

Information Assistant

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk   

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
3. http://www.tunbridgewells.gov.uk/

Dear FOI (TWBC),

Are you saying that it is up to your staff and their opinion to decide whether or not they will reject a letter stating from the customer what 'their not the council's money 'will be used for.

If you are stating the above than you are clearly not operating transparently like other councils who do accept a letter after payment. Maidstone Borough Council who you are in partnership with for revenues and benefits leader Cllr Fran Wilson at their recent full council meeting in September confirmed that a letter sent after payment is acceptable, so why is this not the case with Tunbridge Wells Borough Council. Swale Borough Council who you are in partnership with for legal services also has no problem and does not allocate customers money without consent nor at their staffs whim.

Yours sincerely,

Mrs. S Metcalfe

Dear FOI (TWBC),

This is a copy o the message sent on 12 October 2016 please can I have an answer.

Are you saying that it is up to your staff and their opinion to decide whether or not they will reject a letter stating from the customer what 'their not the council's money 'will be used for.

If you are stating the above than you are clearly not operating transparently like other councils who do accept a letter after payment. Maidstone Borough Council who you are in partnership with for revenues and benefits leader Cllr Fran Wilson at their recent full council meeting in September confirmed that a letter sent after payment is acceptable, so why is this not the case with Tunbridge Wells Borough Council. Swale Borough Council who you are in partnership with for legal services also has no problem and does not allocate customers money without consent nor at their staffs whim.

Yours sincerely,

Mrs. S Metcalfe

Dear FOI (TWBC),

When can I expect an answer from Tunbridge Wells Borough Council ?

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

3 Attachments

Dear Mrs Metcalfe

 

Thank you for your email.

 

We consider that we have responded previously to your Freedom of
Information requests, review and additional queries and are unable to
provide any further information in respect of this matter.  

 

If you remain dissatisfied with the previous responses you have received
from Tunbridge Wells Borough Council please contact the Information
Commissioner’s Office to pursue an appeal.

 

You can contact the Information Commissioner at the following address:

 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, 
Cheshire, SK9 5AF, Tel: 01625 545745, [1][1]www.ico.org.uk

 

Yours sincerely

 

 

 

Jessica Cox

Information Assistant

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk   

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
3. http://www.tunbridgewells.gov.uk/

Dear FOI (TWBC),

Tunbridge Wells Borough Council have not given clarification or a concise answer to a simple question, that other councils have no problem answering, you either do accept a letter sent afterwards like other council who are transparent in their dealings with their customers or you do not ?

Are you saying that it is up to your staff and their opinion to decide whether or not they will reject a letter stating from the customer what 'their not the council's money 'will be used for.

If you are stating the above than you are clearly not operating transparently like other councils who do accept a letter after payment. Maidstone Borough Council who you are in partnership with for revenues and benefits leader Cllr Fran Wilson at their recent full council meeting in September confirmed that a letter sent after payment is acceptable, so why is this not the case with Tunbridge Wells Borough Council. Swale Borough Council who you are in partnership with for legal services also has no problem and does not allocate customers money without consent nor at their staffs whim.

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

Dear Mrs Metcalfe,

Re: FOI F05144 Review

As per my email dated Monday 31st October:

We consider that we have responded previously to your Freedom of Information requests, review and additional queries and are unable to provide any further information in respect of this matter.

If you remain dissatisfied with the previous responses you have received from Tunbridge Wells Borough Council please contact the Information Commissioner’s Office to pursue an appeal.

You can contact the Information Commissioner at the following address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 01625 545745, [1]www.ico.org.uk

Yours sincerely

Jessica Cox
Information Assistant

T: 01892 554153 ext: 3153
E: [email address]
Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

www.tunbridgewells.gov.uk   

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

Dear FOI (TWBC),

Tunbridge Wells Borough Council have not given an answer as to whether or not your council accepts a letter sent after payment has been made using your automated on-line council tax system or buy automated telephone confirming what yearly account the payment is to be used for ?

Yours sincerely,

Mrs. S Metcalfe

FOI (TWBC), Tunbridge Wells Borough Council

2 Attachments

Dear Mrs Metcalfe,

 

Re: FOI F05144 Review

 

As we have advised previously, if you remain dissatisfied with our
previous responses please contact the Information Commissioner at the
following address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, Tel: 01625 545745, [1]www.ico.org.uk

Yours sincerely

 

 

 

Jessica Cox

Information
Assistant                                                                             

 

T: 01892 554153 ext: 3153

E: [2][email address]

Town Hall, Royal Tunbridge Wells, Kent, TN1 1RS

 

[3]www.tunbridgewells.gov.uk   

 

 

 

This e-mail is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Tunbridge Wells Borough Council. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited.

If you have received this e-mail in error please notify Tunbridge Wells Borough Council IT Help Desk on telephone +44 (0)1892 526121 extension
3118 or e-mail to [Tunbridge Wells Borough Council request email].

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[email address]
3. http://www.tunbridgewells.gov.uk/

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org