Council tax

Norfolk County Council did not have the information requested.

To whom it may concern,

Please can I request the following information under the Freedom of Information Act:

1a) In £, the total amount of Council Tax which was unpaid, by municipal year from 2012/13 and including any arrears in 2018/19 to date);

1b) The total amount of Council Tax, in £, which was owed but never paid by Universal Credit claimants since 2012/13 (broken down by municipal year and including any arrears in 2018/19 to date);

1c) The number of households in receipt of Universal Credit which are currently in arrears on their Council Tax;

2) Since the national introduction of Universal Credit from 2013 onwards, has your authority had to reduce the number of housing officers dealing with benefits queries because of a reduction in government funding? If so, please provide figures for government funding (in £) and staffing numbers (in Full Time Equivalents) before and after these reductions.

If my request cannot be met within cost limits, please can you provide me with advice on how I may refine my request,

Yours faithfully,

Claire Wilde

Information Management, Norfolk County Council

Good Morning,

Freedom of Information Act 2000 – Information Request ENQ-321143-G8L0Q7

Thank you for your request for information under the Freedom of Information Act 2000 received on 15 March 2019.

We have up to 20 working days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.

You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Room 043, County Hall, Norwich

show quoted sections

Information Management, Norfolk County Council

Dear Ms Wilde

Freedom of Information Request ENQ-321143-G8L0Q7

I refer to your request for information dated 15 March 2019.

You asked for:

Information regarding Council Tax recovery and Universal Credit’s impact on housing officer staffing levels.

I am afraid that the County Council does not hold the information that you have requested.

I understand, however that you can obtain the information from
[email address]
[email address]
[email address]
[email address]
[email address]
[email address]
[email address]

If this request was sent to Norfolk County Council as part of a mailing list, we would appreciate it if you would remove us to save us receiving further requests on this specific matter as this is a function of the District/Borough/City Councils in Norfolk.

If you are dissatisfied with our handling of your request you have the right of appeal through the Council’s internal review procedure by setting out the grounds of your appeal in writing to:

[email address]
or Information Compliance Team
Room 043
County Hall
Martineau Lane

An appeal should be submitted within 40 working days of the date of this notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the complaints procedure, you may apply to the Information Commissioner under Section 50 of the Act for a decision whether your request for information has been dealt with in accordance with the requirements of Part I of the Act. Refer to the ICO Website at: for advice on how to report a concern. Or you can write to them at:

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow

Yours sincerely

Bev Whittaker, Information Compliance Officer
Information Management
Tel: 01603 638017 | Dept: 01603 222661
Room 43, Lower Ground South, County Hall, Martineau Lane, Norwich

show quoted sections