Council plans for relocation of Watermans Centre

Nigel Moore made this Freedom of Information request to Hounslow Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Hounslow Borough Council.

Dear Hounslow Borough Council,

The property developer Ballymore has stated publically that the Council has expressed its intent to them, to move the Watermans Centre out of Brentford.

Please provide copies of the minutes of all meetings with Ballymore that discuss this topic. We are not asking for commercially sensitive information which may, if any exist, be blacked out from the minutes.

Please provide also, copies of any emails on the topic of Watermans future location from or to: Mary Harpley; Mike Jordan; Sunny Desai; Stuart Harrison; Julia Worboys; Ruth Cadbury & Jagdish Sharma.

Yours faithfully,

Nigel Moore

environmentcomplaints, Hounslow Borough Council

1 Attachment

Dear Mr Moore,
 
Please find attached the acknowledgement letter.
 
kind regards
 
Customer Service Officer
Environment Department
email:[email address]
web:www.hounslow.gov.uk
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London Borough of Hounslow.

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Dear environmentcomplaints,

You are in breach of the law in neither providing the information requested within legal time limits, nor giving any reason for that failure.

Time is of the essence in receiving this information, so under the circumstances I would be grateful for a response within the next week, failing which I shall lodge a complaint with the Information Commissioner.

Yours sincerely,

Nigel Moore

environmentcomplaints, Hounslow Borough Council

Thank you for your communication to the Environment Department Customer
Relations Team.

 

We will process your e-mail and you should receive a reply or further
advice from the Department within 10 working days. Please be aware that
for certain services, such as Parking or Planning, the response will take
longer and meet the legal and statutory timescales that apply.

 

Please use our website: - [1]www.hounslow.gov.uk for all of your online
service requests, contact and information needs.

 

Or go straight to our departmental pages (links on the top left side of
the home page)

 

[2]Environment and Planning

 

[3]Leisure and Culture

 

[4]Transport and Streets

 

Online services are available from the [5]Apply for it, [6]Report it,
[7]Pay it and [8]Say it links

  

 

Kind regards

 

Environment Department Customer Relations Team

 

Please consider the environment before printing this message.

Hounslow Council routinely monitors the content of e-mails sent and
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you may not copy, forward, disclose or otherwise use it or any part of it
in any way. To do so may be unlawful. If you receive this e-mail by
mistake please advise the sender immediately. Where opinions are expressed
they are not necessarily those of the
London Borough of Hounslow.

This email has been scanned for viruses and inappropriate content.

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Dear environmentcomplaints,

It is now over a week since the legal deadline for responding to my request, and I have not even received a personal acknowledgement, or explanation for failing to provide me with the information sought.

I have accordingly filed a complaint with the Information Commissioner as below:

"The Information Commissioner

Dear Sirs

Re: London Borough of Hounslow ; Disregarded Request

I have placed a Freedom of Information request to Hounslow Council on 20th January 2012 which was acknowledged on the 23rd. In the 3 weeks that lapsed since my request I have received neither the information sought, nor any request for extension of time, nor any explanation of the failure to comply with the law.

I subsequently wrote observing that they had breached the law in this regard, but nonetheless suggesting that I would prefer a substantive response within the following week rather than reporting it straightaway. That elicited merely a standard format letter of acknowledgement and the week of grace has since elapsed.

The Request and follow-up was forwarded through the “Whatdotheyknow”website, and all correspondence is to be found at:

http://www.whatdotheyknow.com/request/co...

I would be grateful for your attention to this matter, as the subject is one of considerable concern to the local community and, as I explained to the Council, under the circumstances time is of the essence.

I have attached the filled in FoI Complaint Form."

Yours sincerely,

Nigel Moore

environmentcomplaints, Hounslow Borough Council

Dear Mr Moore,

Thank you for your email and apologies for the delay in responding to you.

I co-ordinate FOI responses for the Environment Department and unfortunately, have been away from the office due to both sick leave and annual leave which has caused this delay. I am currently working on a backlog of cases and will be responding to your request formally before the end of this week.

Again, I would like apologise for any inconvenience this has caused.

Should you have any other queries in the meantime, please do not hesitate to get back to me.

Kind regards,

Grace Hernandez
Customer Relations
Environment Department
London Borough of Hounslow

www.hounslow.gov.uk/index/online_forms.htm

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Dear Ms Hernandez

Thank you for your courteous response; I look forward to receiving the information shortly so that I can inform the Information Commissioner that the complaint has been resolved.

Yours sincerely,

Nigel Moore

environmentcomplaints, Hounslow Borough Council

Dear Mr Moore,

In relation to your request and to not delay further, I can confirm that having had confirmation from the named Council staff, Mary Harpley, Mike Jordan, Sunny Desai, and Jagdish Sharma, they do not hold any emails on the topic of Watermans future location. We also do not hold any meeting minutes on this topic.

However, Julia Worboys (also named on your request) of the Planning Policy team has provided copies of emails also copied to Ruth Cadbury and Stuart Harrison which we are still considering as to whether an exemption applies.

I aim to respond again early next week. Again, I apologise for any inconvenience this may cause.


Kind regards,

Grace Hernandez
Customer Relations
Environment Department
London Borough of Hounslow

*[email address]
:www.hounslow.gov.uk/index/online_forms.htm
(020 8583 5278

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Grace Hernandez, Hounslow Borough Council

Dear Mr Moore,

I write to advise that your request is still being processed and I endeavour to respond with a full reply early next week.


Kind regards,

Grace Hernandez
Customer Relations
Environment Department
London Borough of Hounslow

*[email address]
:www.hounslow.gov.uk/index/online_forms.htm
(020 8583 5278

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Dear Grace Hernandez,

In light of the Council's failure to timeously respond even according to their own belated promises, I wish to formally request that an internal review be undertaken into the matter.

Yours sincerely,

Nigel Moore

environmentcomplaints, Hounslow Borough Council

1 Attachment

Dear Mr Moore,
 
Please find attached response to your request for information, and once
again I wish to apologise for the delay.
 

Kind regards,

Grace Hernandez
Customer Relations
Environment Department
London Borough of Hounslow

:[1]www.hounslow.gov.uk/index/online_forms.htm

Quality Services, Customer Focused, Flexible Resourcing and Value for
Money

P Reduce, Reuse, Recycle – Think before you print

Please consider the environment before printing this message.

Hounslow Council routinely monitors the content of e-mails sent and
received via its network for the purposes of ensuring compliance with its
policies and procedures. The contents of this message are for the
attention and use of the intended addressee only. If you are not the
intended addressee, or the person responsible for delivering it to them,
you may not copy, forward, disclose or otherwise use it or any part of it
in any way. To do so may be unlawful. If you receive this e-mail by
mistake please advise the sender immediately. Where opinions are expressed
they are not necessarily those of the
London Borough of Hounslow.

This email has been scanned for viruses and inappropriate content.

References

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http://www.hounslow.gov.uk/index/online_...