Dear Wrexham County Borough Council,

Please provide information in respect to the use and monitoring of Social Media channels - Facebook and Twitter.

1. How many occasions in 2017/18 did the Council gather information from Twitter and Facebook? Please provide the list of organisations that are 'followed' and those that are actively monitored?
2. On how many occasions in 2017/18 did the council use information from Facebook and/or Twitter in regard to an investigation into a staff member or Council Member? Please indicate the split
3. Who has the authority in the Council to request that a Facebook or Twitter account is monitored? Is monitoring carried out by an internal officer or is the work externalised? What is the policy to authorise monitoring?
4. How much did the Council pay in 2017/18 to any external monitoring company or spend on internal staff costs?

Yours faithfully,

Dylan Jones

foi, Wrexham County Borough Council

6 Attachments

Dear Mr Jones

 

Request for information

Freedom of Information Act 2000

 

Thank you for your request under the Freedom of Information Act 2000
(FOIA) which was received by Wrexham County Borough Council on
30/07/2018.  Under the FOIA, we have 20 working days to comply with your
request and you should expect a full response by 28/08/2018.

 

The Council has a right to make a charge on all requests, to cover the
cost of disbursements, including photocopying and postage, and a list of
our charges are available on our website:
[1]https://www.wrexham.gov.uk/top_navigatio...

 

We will make every effort to ensure you receive a response by the due
date.  However, we will notify you if there is a need to extend the time
limit and give you an estimate of when you can expect to receive a
response.

 

This is the link to ‘Guidance Note for Applicants’ which explains our
process in dealing with requests:
[2]http://www.wrexham.gov.uk/assets/pdfs/fo...

 

Yours sincerely

 

 

Corporate Information Team / TÎm Gwybodaeth Corfforedig

 

Corporate and Customer Services Department / Adran Gwasanaethau
Corfforaethol a Chwsmeriaid

Wrexham County Borough Council / Cyngor Bwrdeistref Sirol Wrecsam

 

[3]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/log...
Description: Description: cid:image001.png@01D12868.DFDFC8F0  01978 292000

[5]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/add... Wrexham County Borough
Council, Guildhall, Wrexham LL11 1AY

        Cyngor Bwrdeistref Sirol Wrecsam, Neuadd y Dref, Wrecsam, LL11 1AY

[6]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/web... |
[8]wrecsam.gov.uk

[9]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/twi...
[10]twitter.com/wrexhamcbc | [11]twitter.com/cbswrecsam

[12]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/fac...
| [14]facebook.com/cyngorwrecsam

 

 

Dear Wrexham County Borough Council,

 

Please provide information in respect to the use and monitoring of Social
Media channels - Facebook and Twitter.

 

1.  How many occasions in 2017/18 did the Council gather information from
Twitter and Facebook? Please provide the list of organisations that are
'followed' and those that are actively monitored?

2. On how many occasions in 2017/18 did the council use information from
Facebook and/or Twitter in regard to an investigation into a staff member
or Council Member? Please indicate the split 3. Who has the authority in
the Council to request that a Facebook or Twitter account is monitored? Is
monitoring carried out by an internal officer or is the work externalised?
What is the policy to authorise monitoring?

4. How much did the Council pay in 2017/18 to any external monitoring
company or spend on internal staff costs?

 

Yours faithfully,

 

Dylan Jones

 

 

Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi.

Ewch i weld - mi fedrwch chi dalu, rhoi gwybod, gwneud cais, dweud eich dweud, a dod o hyd i wybodaeth ar-lein yn www.wrecsam.gov.uk. Arbedwch bapur - meddyliwch cyn argraffu!

Mae'r neges e-bost hon ac unrhyw atodiadau wedi eu bwriadu ar gyfer yr unigolyn neu?r sefydliad y?i cyfeirir atynt yn unig. Am yr amodau llawn yngl?n â chynnwys a defnyddio?r neges e-bost hon, ac unrhyw atodiadau, cyfeiriwch at www.wrecsam.gov.uk/top_navigation/discla...

We welcome correspondence in Welsh. We will respond to any correspondence in Welsh and this will not lead to any delay.

Take a look - you can pay, report, request, have your say and find information online at www.wrexham.gov.uk. Save paper - think before you print!

This e-mail message and any attachments are intended solely for the individual or organisation to whom it is addressed. For full conditions in relation to content and use of this e-mail message and any attachments, please refer to www.wrexham.gov.uk/top_navigation/discla...

References

Visible links
1. https://www.wrexham.gov.uk/top_navigatio...
2. http://www.wrexham.gov.uk/assets/pdfs/fo...
7. http://www.wrexham.gov.uk/
8. http://www.wrecsam.gov.uk/
10. http://www.twitter.com/wrexhamcbc
11. https://twitter.com/cbswrecsam
13. http://www.facebook.com/wrexhamcouncil
14. https://www.facebook.com/cyngorwrecsam

foi, Wrexham County Borough Council

6 Attachments

Dear Mr Jones

 

Request for information under the Freedom of Information Act 2000

 

Further to your recent request for information, I am writing to apologise
for the delay in responding to you.  Please be assured that I am following
this up on your behalf and will continue to chase up until such time as
you receive a response.

 

I apologise on behalf of the Council for any inconvenience this may cause.

 

Regards

 

Corporate Information Team / TÎm Gwybodaeth Corfforedig

 

Corporate and Customer Services Department / Adran Gwasanaethau
Corfforaethol a Chwsmeriaid

Wrexham County Borough Council / Cyngor Bwrdeistref Sirol Wrecsam

 

[1]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/log...
Description: Description: cid:image001.png@01D12868.DFDFC8F0  01978 292000

[3]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/add... Wrexham County Borough
Council, Guildhall, Wrexham LL11 1AY

       Cyngor Bwrdeistref Sirol Wrecsam, Neuadd y Dref, Wrecsam, LL11 1AY

[4]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/web... |
[6]wrecsam.gov.uk

[7]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/twi...
[8]twitter.com/wrexhamcbc | [9]twitter.com/cbswrecsam

[10]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/fac...
| [12]facebook.com/cyngorwrecsam

 

 

 

Dear Wrexham County Borough Council,

 

Please provide information in respect to the use and monitoring of Social
Media channels - Facebook and Twitter.

 

1.    How many occasions in 2017/18 did the Council gather information
from Twitter and Facebook? Please provide the list of organisations that
are 'followed' and those that are actively monitored?

2.    On how many occasions in 2017/18 did the council use information
from Facebook and/or Twitter in regard to an investigation into a staff
member or Council Member? Please indicate the split

3.    Who has the authority in the Council to request that a Facebook or
Twitter account is monitored? Is monitoring carried out by an internal
officer or is the work externalised? What is the policy to authorise
monitoring?

4.    How much did the Council pay in 2017/18 to any external monitoring
company or spend on internal staff costs?

 

Yours faithfully,

 

Dylan Jones

 

Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi.

Ewch i weld - mi fedrwch chi dalu, rhoi gwybod, gwneud cais, dweud eich dweud, a dod o hyd i wybodaeth ar-lein yn www.wrecsam.gov.uk. Arbedwch bapur - meddyliwch cyn argraffu!

Mae'r neges e-bost hon ac unrhyw atodiadau wedi eu bwriadu ar gyfer yr unigolyn neu?r sefydliad y?i cyfeirir atynt yn unig. Am yr amodau llawn yngl?n â chynnwys a defnyddio?r neges e-bost hon, ac unrhyw atodiadau, cyfeiriwch at www.wrecsam.gov.uk/top_navigation/discla...

We welcome correspondence in Welsh. We will respond to any correspondence in Welsh and this will not lead to any delay.

Take a look - you can pay, report, request, have your say and find information online at www.wrexham.gov.uk. Save paper - think before you print!

This e-mail message and any attachments are intended solely for the individual or organisation to whom it is addressed. For full conditions in relation to content and use of this e-mail message and any attachments, please refer to www.wrexham.gov.uk/top_navigation/discla...

References

Visible links
5. http://www.wrexham.gov.uk/
6. http://www.wrecsam.gov.uk/
8. http://www.twitter.com/wrexhamcbc
9. https://twitter.com/cbswrecsam
11. http://www.facebook.com/wrexhamcouncil
12. https://www.facebook.com/cyngorwrecsam

foi, Wrexham County Borough Council

7 Attachments

Dear Mr Jones

 

Freedom of Information Act 2000

 

Further to your request for information under the Freedom of Information
Act, please find attached the response from Wrexham County Borough
Council.  I apologise for the late response.

 

If you are unhappy with the way the Council has handled your request, you
may ask for an internal review.  Please contact [1][Wrexham Council request email]
01978 292000 if you require an internal review of your case.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at – Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AS, telephone 0303 123 1113,
[2]www.ico.org.uk

 

Yours sincerely

 

Corporate Information Team / TÎm Gwybodaeth Corfforedig

 

Corporate and Customer Services Department / Adran Gwasanaethau
Corfforaethol a Chwsmeriaid

Wrexham County Borough Council / Cyngor Bwrdeistref Sirol Wrecsam

 

[3]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/log...
Description: Description: cid:image001.png@01D12868.DFDFC8F0  01978 292000

[5]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/add... Wrexham County Borough
Council, Guildhall, Wrexham LL11 1AY

        Cyngor Bwrdeistref Sirol Wrecsam, Neuadd y Dref, Wrecsam, LL11 1AY

[6]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/web... |
[8]wrecsam.gov.uk

[9]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/twi...
[10]twitter.com/wrexhamcbc | [11]twitter.com/cbswrecsam

[12]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/fac...
[13]facebook.com/wrexhamcouncil | [14]facebook.com/cyngorwrecsam

 

 

 

 

Dear Wrexham County Borough Council,

 

Please provide information in respect to the use and monitoring of Social
Media channels - Facebook and Twitter.

 

1.    How many occasions in 2017/18 did the Council gather information
from Twitter and Facebook? Please provide the list of organisations that
are 'followed' and those that are actively monitored?

2.    On how many occasions in 2017/18 did the council use information
from Facebook and/or Twitter in regard to an investigation into a staff
member or Council Member? Please indicate the split

3.    Who has the authority in the Council to request that a Facebook or
Twitter account is monitored? Is monitoring carried out by an internal
officer or is the work externalised? What is the policy to authorise
monitoring?

4.    How much did the Council pay in 2017/18 to any external monitoring
company or spend on internal staff costs?

 

Yours faithfully,

 

Dylan Jones

 

Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi.

Ewch i weld - mi fedrwch chi dalu, rhoi gwybod, gwneud cais, dweud eich dweud, a dod o hyd i wybodaeth ar-lein yn www.wrecsam.gov.uk. Arbedwch bapur - meddyliwch cyn argraffu!

Mae'r neges e-bost hon ac unrhyw atodiadau wedi eu bwriadu ar gyfer yr unigolyn neu?r sefydliad y?i cyfeirir atynt yn unig. Am yr amodau llawn yngl?n â chynnwys a defnyddio?r neges e-bost hon, ac unrhyw atodiadau, cyfeiriwch at www.wrecsam.gov.uk/top_navigation/discla...

We welcome correspondence in Welsh. We will respond to any correspondence in Welsh and this will not lead to any delay.

Take a look - you can pay, report, request, have your say and find information online at www.wrexham.gov.uk. Save paper - think before you print!

This e-mail message and any attachments are intended solely for the individual or organisation to whom it is addressed. For full conditions in relation to content and use of this e-mail message and any attachments, please refer to www.wrexham.gov.uk/top_navigation/discla...

References

Visible links
1. mailto:[Wrexham Council request email]
2. http://www.ico.org.uk/
7. http://www.wrexham.gov.uk/
8. http://www.wrecsam.gov.uk/
10. http://www.twitter.com/wrexhamcbc
11. https://twitter.com/cbswrecsam
13. http://www.facebook.com/wrexhamcouncil
14. https://www.facebook.com/cyngorwrecsam

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