Council Library system failure

concerned it knowledgeable made this Freedom of Information request to Dumfries and Galloway Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Dumfries and Galloway Council.

concerned it knowledgeable

Dear Dumfries and Galloway Council,

Can you please provide the following information regarding the unavailability of online library services since May 2017.

1. Did the online service stop on the same weekend as the NHS cyber attacks May 2017?
2. If so was this a cyber attack and as such was any data lost, stolen or encrypted with ransomware?
3. If this was a cyber attack and data was lost or stolen what procedures were followed to report this to the information commissioner?
4. What operating system was on the server(s) running the software and had it reached the end of life support from the provider? Please specify operating system software (e.g. windows server 2003) and end of life support date (e.g. July 14, 2015).
5. What disaster recover steps were in place to restore the system to working order in the event of a disaster? Please specify
a) Data back up procedure
b) Procedure for holding application software in a safe location
c) Software patching and upgrade process including frequency
d) Testing strategy and plans
e) Change management processes
6. Were there any staff required to work out of normal hours (Monday - Friday 9-5) if so when did they have to work (dates), how long did they work for, what is there job role?
7. Please supply a list of any applications that are currently running on servers withe operating systems that are no longer supported by the software provider including windows server 2003

Yours faithfully,

Concerned IT Knowledgeable Resident

FOI, Dumfries and Galloway Council

We refer to your request for information. Unfortunately, we cannot currently process it as the request is invalid under the Freedom of Information (Scotland) Act 2002.

We note that whilst an address for correspondence has been provided, the email ends ' Concerned IT Knowledgeable Resident'. There is no full or true applicant name at the end of your email to make the request valid. This can also affect your ability to appeal to the Scottish Information Commissioner.

Kind regards

FOI Unit
Dumfries and Galloway Council