Thank you for your enquiry which will be allocated to a member of our
Customer Service Team. If your query is related to another department we
will pass your email on to them to respond to you.
Please note that emails received when the council offices are closed will
not be read until the offices reopen.
Our opening hours are Monday to Thursday 08.30am to 5.00pm and Fridays
08.30am to 4.30pm.
PLEASE NOTE OUR OFFICES WILL BE CLOSED FOR THE CHRISTMAS PERIOD FROM 5PM
FRIDAY 22ND DECEMBER 2023 AND WILL REOPEN AT 8:30AM ON TUESDAY 2ND JANUARY
2024. NO EMAILS WILL BE MONITORED DURING THIS TIME.
During opening hours if your enquiry is of a very urgent nature then
please call us on our general number 01962 840222 during office opening
times so we can assist you as quickly as possible. For waste, recycling
and street care enquiries please call 0300 300 0013.
We aim to answer most enquiries within 5 working days, however sometimes
in busy periods this may take more time. Complex enquiries may need to be
referred to a specialist team and take longer to answer, possibly up to 10
working days, if this is the case we will contact you to explain what is
happening with your enquiry.
If you wish to renew or sign up to the garden waste collection service the
quickest way to do this is online at www.winchester.gov.uk then select the
‘Garden waste sign up' tab on the home page. To report a missed bin please
go to the waste, recycling & street cleaning page.
In the event of an emergency involving council property or services which
happens outside of our normal opening hours please call our out of hours
team on 01962 865 407 where a list of contacts detailing who may be able
to help is held.
This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

ACKNOWLEDGEMENT MESSAGE

Thank you for your enquiry which will be allocated to a member of our
Customer Service Team.

Please be aware that we are currently experiencing a high number of calls
and emails, we apologise for any delay in getting back to you. Please note
that emails received when the council offices are closed will not be read
until the offices reopen.

If your enquiry is of a very urgent nature then please call us on our
general number 01962 840222 during office opening times so we can assist
you as quickly as possible. For waste, recycling and street care enquiries
please call 0300 300 0013.

Our opening hours are Monday to Thursday 08.30am to 5.00pm and Fridays
08.30am to 4.30pm.

We aim to answer most enquiries within 5 working days, however sometimes
in busy periods this may take more time. Complex enquiries may need to be
referred to a specialist team and take longer to answer, possibly up to 10
working days, if this is the case we will contact you to explain what is
happening with your enquiry.

If you wish to renew or sign up to the garden waste collection service the
quickest way to do this is online at [1]www.winchester.gov.uk then select
the ‘Garden waste sign up' tab on the home page. To report a missed bin
please go to the waste, recycling & street cleaning page.

In the event of an emergency involving council property or services which
happens outside of our normal opening hours please call our out of hours
team on 01962 865 407 where a list of contacts detailing who may be able
to help is held.

This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

Report problems 24 hours a day, with the free Your Winchester app

Download for your device now

[2]Your Winchester for iPhone and iPad

[3]Your Winchester for android devices

[4]Your Winchester for Blackberry

[5]Description: Description: Description: Description:
cid:464224209@06072011-37A9[6]Description: Description: Description:
Description: cid:464224209@06072011-37B0

[7]Description: Description: Description: Description:
cid:464224209@06072011-37B7

This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

══════════════════════════════════════════════════════════════════════════

This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

══════════════════════════════════════════════════════════════════════════

References

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Dear Luke,

Thank you for your freedom of information request which was received by the Winchester City Council Customer Service team.

The request has been logged as received and has been passed to the appropriate department to be answered. You will receive a response within 20 working days

Thank you
David
Customer Service Advisor

Winchester City Council
Colebrook Street
Winchester, SO23 9LJ

General enquiries Tel: 01962 840 222
Waste enquiries Tel: 0300 300 0013

show quoted sections

Dear Mr Chafer,

Thank you for your FOI, please find the information below;

I would like to know the number of people on the waiting list for social
housing as of 31st January 2023.

We are not able to retrospectively obtain data in relation to those
registered on the Housing Register. We can provide you with the figure as
of 4 January 2023, being 1,538.

I would like to know the mean wait time for social housing in 2023 for
each band: A, B and C. If the bands are not applicable then just the
average overall.

Please find the mean waiting time for households housed in 2023 by Band:

Band 1 - 6 months

Band 2 - 1 year 2 months

Band 3 - 1 year 9 months

Band 4 - 11 months

These waiting time figures vary to those being displayed on the Hampshire
Home Choice website
[1]https://scanner.topsec.com/?d=2475&r...
, because the data on the website does not include properties advertised
as requiring a local connection to a village/parish or properties subject
to any other specific requirements. It is likely that waiting times may be
shorter for properties subject to a local connection or any other specific
requirements.

I would like to know many ex serviceman/veterans were on the waiting list
as of 31st January 2023.

We are not able to retrospectively obtain data in relation to those
registered on the Housing Register. We can provide you with the figure as
of 12 January 2024, being 61.

I would like to know how many women who were victims of domestic abuse
were on the waiting list as of 31st January 2023 (this may be categorized
as  violence/abuse in current home).

We are not able to retrospectively obtain data in relation to those
registered on the Housing Register. We can provide you with the figure for
the number of applications registered as of 12 January 2024, where the
reason for application was domestic abuse, being 39.

If you do have any queries about the way the request has been handled or
interpreted, I would encourage you to contact me in the first instance so
we can try to resolve the matter informally.

If you are dissatisfied with the handling of your request or the outcome,
you have the right to ask for an internal review.  Internal review
requests should be submitted within two months of the date of receipt of
the response to your original letter and should be addressed to:  Service
Lead – Legal, Winchester City Council, City Offices, Colebrook Street,
Winchester, and Hampshire. SO23 9LJ.  Email: [2][email address].

Your complaint will be considered by a senior officer who has not already
been involved with this response.

Please remember to quote the reference number above in any future
communications. If you are not content with the outcome of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at:   Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF; or the request can be made electronically
using the procedure at:

[3]https://ico.org.uk/make-a-complaint/offi...

Regards,

Karen Thorburn

Service Lead - Strategic Housing

Winchester City Council

Colebrook Street

Winchester, SO23 9LJ

Tel:      01962 848 076

[4][IMG]

[5][IMG]

[6][IMG]  [7][IMG]  

This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

══════════════════════════════════════════════════════════════════════════

This email and any files transmitted with it are intended solely for the
addressed individual. The information in this email may be confidential;
if you have received it in error, please accept our apologies and notify
the sender as soon as possible, and delete it from your system without
distributing or copying any information contained within it. Under UK Data
Protection and Freedom of Information legislation, the contents of this
email might have to be disclosed in response to a request. We check emails
and attachments for viruses before they are sent, but you are advised to
carry out your own virus checks. Winchester City Council cannot accept any
responsibility for loss or damage caused by viruses.

══════════════════════════════════════════════════════════════════════════

References

Visible links
1. https://scanner.topsec.com/?d=2475&r...
2. mailto:[email address]
3. https://ico.org.uk/make-a-complaint/offi...
4. https://scanner.topsec.com/?d=2475&r...
5. https://scanner.topsec.com/?d=2475&r...
6. https://scanner.topsec.com/?d=2475&r...
7. https://scanner.topsec.com/?d=2475&r...