Costs associated with the Friends and Family Test

The request was successful.

Dear United Lincolnshire Hospitals NHS Trust,

I am requesting the following information under the Freedom of Information (FOI) Act 2000.

1. Please advise the ongoing or recurrent costs of operating the FFT within your Trust.
2. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.
3. Have you used an external / 3rd party agency to implement the Friends and Family Test? If so, please advise;
a. The 3rd party name
b. The start date and expiry date of any current contract.
4. Please advise the methods of collecting feedback used ( For example, online survey, telephone survey).
5. Please advise whether all patients using the Trust’s services have the opportunity to give feedback through the FFT.

Yours faithfully,

Sara Wright

United Lincolnshire Hospitals NHS Trust

Thank you for your email.

Your Freedom of information request has been logged and will now be processed.

If you need to contact us again in relation to this request please quote reference number 011/19 using the email address [email address].

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Dear United Lincolnshire Hospitals NHS Trust,

I am still awaiting a response to my freedom of information request, which is now overdue.

Could you please advise me when I am likely to receive the details I requested?

Yours faithfully,

Sara Wright

United Lincolnshire Hospitals NHS Trust

1 Attachment

Dear Ms Wright

 

Please find attached the response to your Freedom of Information request.

Yours Sincerely

 

Luke Wright
Adminstrative Assistant
Trust Headquarters

United Lincolnshire Hospitals NHS Trust

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY

 

 

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