Costs and types of Gardening Aid provided by the Council

Response to this request is long overdue. By law, under all circumstances, East Renfrewshire Council should have responded by now (details). You can complain by requesting an internal review.

Dear East Renfrewshire Council,

Could you please advise regarding Gardening Aid (free gardening) provided by the Council, current/latest available figures:

1. How many visits a year each eligible person gets:
a. Grass cuts
b. Hedge Trims
c. Other (weedkilling etc)

2. How many people receive Gardening Aid?

3. What are eligibility criteria (over certain age, on benefits, etc) and their % split.

4. Total spend per annum on free Gardening Aid.

Thank you!

Yours faithfully,

Mark Smith

*Customer Services, East Renfrewshire Council

Thank you for your email enquiry.

 

We will deal with your enquiry as soon as possible. 

 

If your enquiry is a complaint you should receive a detailed response
within 5 working days.  If it is a Freedom of Information request you
should receive a response within 20 working days.

 

Complaints regarding our Health and Social Care Partnership are subject to
separate rules and regulations so a response for this would be 20 working
days, further information can be found using the following link;
[1]http://www.eastrenfrewshire.gov.uk/artic...

 

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24/7? Visit
[2]www.eastrenfrewshire.gov.uk/doitonline

 

[3][email address]

 

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*Customer Services, East Renfrewshire Council

Corporate & Community Services
Council HQ, Eastwood Park
Rouken Glen Road
Giffnock
G46 6UG

Date: 15th February 2017

Dear Mr Smith

SERVICE REQUEST NUMBER – 1449443

REQUEST FOR INFORMATION

Thank you for your FOI request received on 15th February 2017.

Your request has been passed to the Environment Department who will action it and respond to you direct.

Although the Freedom of Information (Scotland) Act allows us 20 working days to deal with enquiries, we aim to process them as soon as possible. Please be aware that there are a number of important exemptions under the Act, and that in some cases we have the right to make a charge for dealing with enquiries.

Please find attached further details on FoI with a summary of our policy and procedures for your information. A full copy is available on www.eastrenfrewshire.gov.uk or phone 0141 577 3001.

Until you hear from the officer dealing with your enquiry or if you have any further enquiries please do not hesitate to contact Customer First quoting the reference number noted above.

Yours faithfully


Records Manager

Freedom of Information: an introduction

The Freedom of Information (Scotland) Act 2002 gives a general right of access to the information held by a broad range of Scottish public authorities. The Act covers the Scottish Executive, local authorities, health boards, universities, police forces, and a large number of other public bodies.

FoI Policy

East Renfrewshire Council adopted a Freedom of Information Policy in December 2004. This commits the Council to properly dealing with all information requests. The Policy established a cross-departmental Freedom of Information Working Group, and emphasises the departmental nature of the responsibility for dealing with Freedom of Information Request. Legal Services provide the lead in terms of establishing procedures, etc., and will also deal with any cross-departmental requests.

Publication Scheme

The Council has produced a publication scheme, available from our website or from our libraries. This document lists all the classes of information that we make available, as well as information about the format of the information and how you can access it.

Making a request for information

There may be a charge for more extensive enquiries, and those which cost us over £600 to process may be refused. We will endeavour to deal with your request as quickly as possible, but it may take up to 20 working days from receipt.
Please note that there are a number of exemptions under Freedom of Information. such as those relating to personal information, material otherwise available, confidentiality, commercial interest, crime and national security. If any of these exemptions are applied, we will issue a refusal notice stating the reason why you have not been given the information that you had asked for and how you can appeal that decision.

Scottish Information Commissioner

Freedom of Information is promoted by the Scottish Information Commissioner. His website has a wealth of further information on all aspects of Freedom of Information: see www.itspublicknowledge.info/. You can also find out more about FoI on the website of the Scottish Executive: www.scotland.gov.uk/Topics/Government/FOI

Rachel Foster
Customer Services Officer / Assistant Registrar
Customer First

Tel: 0141 577 3001

East Renfrewshire Council – Your Council, Your Future
 
www.eastrenfrewshire.gov.uk
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EN EnvFoi, East Renfrewshire Council

 

Dear Mr Smith

Information Request under the Freedom of Information (Scotland) Act 2002

 

I refer to your recent freedom of information request reference 1449443
which was received on the 15/2/2017.

 

I would confirm that the Parks Service do not provide a free gardening
service to residents within East Renfrewshire Council.

 

I hope this information is of assistance to you and if you require further
information please do not hesitate to contact the following:

 

East Renfrewshire Council offers the opportunity to apply for a review of
how we have dealt with your enquiry. If you wish to proceed to review,
please apply in writing within 40 working days to: Chief Solicitor,
Council Headquarters, Rouken Glen Road, Giffnock , G46 6UG,  marking your
letter “Freedom of Information, request for review”, and stating the exact
nature of the matter you wish to be reviewed.

The review will be carried out within 20 working days of receipt. If you
are dissatisfied with the outcome of the review, you have the right to
then appeal to the Scottish Information Commissioner who has extensive
powers to investigate such matters. His address is:

The Scottish Information Commissioner

Kilburn Castle

St Andrews

Fife

KY16 9DS

Yours sincerely

 

Tracey Morgan

 

Tracey Morgan

Business Support Supervisor

Central Business Support

Environment Department

Phone: 0141 577 3455

 

East Renfrewshire: Your Council, Your Future

[1]www.eastrenfrewshire.gov.uk

Please consider the environment - do you need to print this email?

 

 

Information security classification

No marking No special handling practices

PROTECT Protective action required

PROTECT+ Additional protective action required   DPA sensitive

 

 

 

 

 

 

 

 

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