Cost savings achieved with closure of Surrey Police counter at Runnymede Civic Centre, Addlestone

Catherine Smith made this Freedom of Information request to Surrey Police

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Surrey Police,

Could you please tell me the annual cost savings achieved by the closure of the Surrey Police Public counter at Runnymede Civic Centre, Station Road, Addlestone.

Yours faithfully,

Catherine Smith

!Freedom of Information (Surrey), Surrey Police


Freedom of Information: 000280/20

I write to acknowledge receipt of your FOI request which has been recorded
under the above reference number.

We will send you a response within 20 working days.

Yours Sincerely,

Neil Coventry
Information Access Team
Surrey Police
Telephone 01483 630007

!Freedom of Information (Surrey), Surrey Police

1 Attachment



Dear Catherine Smith,


I write in connection with your request for information received on 16
January 2020

You had asked:


Could you please tell me the annual cost savings achieved by the closure
of the Surrey Police Public counter at Runnymede Civic Centre, Station
Road, Addlestone.



Section 1 of the Freedom of information Act 2000 (FOIA) places two duties
on public authorities.  Unless exemptions apply, the first duty at
s1(1)(a) is to confirm or deny whether the information specified within a
request is held.  The second duty at s1(1)(b) is to disclose information
that has been confirmed as being held.  Where exemptions are relied upon
Section 17 of the FOIA requires that we provide the applicant with a
notice which: a) states that fact, b) specifies the exemption(s) in
question and c) state (if that would not otherwise be apparent) why the
exemption applies.

No specific recorded information held with reference savings made post
closure of Addlestone.  However, we have identified some relevant
information reference savings, and rationale, prior to its closure:    

In 2011, Surrey Police reduced the number of front counters to 12, this
has recently been assessed (circa 2017/18) to monitor the demand on those
12 and there are five which are consistently seeing on average 1.5 people,
or fewer, per hour, a percentage of these visits were in relation to
non-policing matters.

Those five locations, Godalming; Camberley; Caterham; Dorking and
Addlestone will see the police front counter presence close as of March
31st 2018.

A number of options were considered when looking into how our contact and
deployment service could deliver savings without having to reduce
resources in other key business areas such as, 101 and 999 call handlers.
 Savings which also help us maintain and enhance services in other high
risk policing areas such as Public Protection and Counter Terrorism.

The option which was selected, which was to close five co-located sites,
was deemed the most proportionate after looking into footfall at each
location. The closure of these co-located sites will result in savings of
£163,825 (six members of staff). Two of these members of staff have been
relocated to other areas of the business, two are in the process of being
relocated, one was a vacant position and another individual has since
retired.   To close any front counter is not a decision taken lightly and
it is recognised that when it comes to accessing our service one size does
not fit all, however we have a responsibility to be as efficient with our
funding as we can be


Surrey Police provides you the right to request a re-examination of your
case under its review procedure. How to do this is set out in the attached
Appeals Notice.  Having followed the full procedure, if you are still
dissatisfied, then you have the right to direct your comments to the
Information Commissioner who will give your case consideration.


Thank you for your interest in Surrey Police. Should you have any further
enquiries concerning this matter, please write or contact us on 01483 -
630007 quoting the reference number above.


Yours sincerely

Neil Coventry

Information Access Team Decision Maker

Information Access Team

Surrey Police

Tel - 101

•         Hunt Number 30007

•         Fax 01483 634911

•         Address – Surrey Police, PO Box 101, Guildford, GU1 9PE


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