Cost of rebranding from HSCIC to NHS Digital

The request was successful.

Dear NHS Digital,

I would like to make a request under the Freedom of Information Act.

For the purposes of the Act, please take the date of your receipt of this request as 27th February 2017.

I would like to know more information about the rebrand from "HSCIC" to "NHS Digital".

1. Was the work done in-house or awarded to an agency?
2. If the work was done by an agency, who was that agency?
3. If applicable, provide a list of all the agencies that submitted bids and what were the value of the bids?
4. What was the cost of the project?
5. What is the total cost (both so far and projected) of implementing the rebrand across consumables (stationery etc) and media (digital.nhs.uk etc) ?

I would be grateful if you would send me the requested information promptly and in any event not later than the twentieth working day following the date of receipt of my request.

If my request is denied in whole or in part, or specific items within the responses are withheld from disclosure, then you must justify all deletions by reference to specific exemptions of the Act, as per Section 17 of the Act. Where you rely on a qualified exemption to withhold disclosure, you are obliged to consider the public interest in your decision and the refusal notice must explain not only which exemption applies and why, but also the public interest arguments addressed in reaching the decision.

Yours faithfully,
Mat Johnson

NHS Digital Enquiries (NHS DIGITAL),

 

Ref: NIC-94349-V7M1S 

Dear Mat Johnson,

I am writing to acknowledge that your request for information was received
by NHS Digital on 28/02/2017 and is currently being considered.

If NHS Digital is able to provide you with the information you have
requested, then under the Freedom of Information (FOI) Act you are
entitled to receive it promptly and in any event no later than the 20th
working day following the date of receipt. However, we may need to contact
you to clarify your request. If this is required we aim to do this
promptly but no later than 7 days after receiving your initial request for
information.

May I take this opportunity to explain the FOI Act in more detail? The Act
provides a 'General right of access to information held by public
authorities'. However, it also defines a number of exemptions which may
prevent the release of some or all of the information you have requested.
Therefore, NHS Digital will assess your information request in light of
any relevant exemptions.

If exemptions do apply, then NHS Digital may decide not to release all, or
part, of the information you have requested. I shall inform you if this is
the case, and advise you of your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken as to whether to
release the information to you.

The response to your request will be sent to you by email, however if you
require your response in any other format, please contact us to discuss a
suitable format.

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information you have requested, unless the cost of dealing with your
request is more than £450 as outlined in Section 12 of the FOI Act and
Section 3 of the The FOI and Data Protection (Appropriate Limit and Fees)
Regulations 2004. If it appears likely that your request will cost more,
then NHS Digital is able to refuse to supply the information.  As per our
obligations under Section 16 of the FOI Act, every effort will be made to
provide you with details of how you may be able to reframe your request in
order for us to complete the required work within the (£450 / 18 person
hours) cost limit.

If you have any queries or should you wish to make a complaint about the
manner in which your request is being processed then please do not
hesitate to contact me at the above address in the first instance. Any
complaints will be investigated in accordance with NHS Digital's
complaints procedure.

Further information about your rights under the Freedom of Information
Act, is available from the Information Commissioner's Office, Wilmslow,
Cheshire and on the NHS Digital website.

Kind Regards,

Contact Centre Team
NHS Digital
[1]www.digital.nhs.uk

0300 303 5678
[2][NHS Digital request email]

1 Trevelyan Square | Boar Lane | Leeds | LS1 6AE

HSCIC now operate under the new trading name of NHS Digital – clarifying
our role as the national information and technology partner for the health
and care system.

show quoted sections

HSCIC Enquiries,

1 Attachment

Ref: NIC-94349-V7M1S 

Dear Mat Johnson,

Many thanks for your recent request to NHS Digital.

We have now received a reply to this from our colleagues in the
Information Governance team.

Please see the attached file.

Kind Regards,

Contact Centre Team
NHS Digital
[1]www.digital.nhs.uk

0300 303 5678

[2][NHS Digital request email]

1 Trevelyan Square | Boar Lane | Leeds | LS1 6AE

HSCIC now operate under the new trading name of NHS Digital – clarifying
our role as the national information and technology partner for the health
and care system.

NHS Digital Customer Service Contact Centre in Leeds, has been awarded
Customer Service Excellence Standard Certification, In accordance with the
requirements of the Cabinet Offices Customer Service Excellence Standard

References

Visible links
1. http://www.digital.nhs.uk/
2. mailto:[NHS Digital request email]