Dear North Yorkshire County Council,

Please kindly supply a list of mandatory volunteer courses and the cost of each course to your council. If you need us to specify which volunteers, we're mostly interested in the ones who provide basic computer training for adults. Although we are particularly interested in volunteers who run basic computer training courses, we would prefer a complete list of all mandatory courses for all volunteers and the cost of each course if possible. If not possible then please kindly provide a list of mandatory courses specifically for volunteers who provide basic computer training for adults and the cost of each course.

Yours faithfully,

Lee Jefferson

North Yorkshire County Council

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Yours faithfully
The information governance team

Nicola Jefferson, North Yorkshire County Council

Hello Lee
FOI Request 77027 / N2886

Thank you for your recent FOI request. 

Please find below a list of online courses which are available to
volunteers.  The first four courses are considered essential/mandatory and
the remaining courses desirable. There is a range of online packages
available covering Word, Excel etc if a volunteer is interested.  

·               Customer Care Essentials
·               Data protection
·               Equality and Diversity Essentials
·               Health and Safety
·               Safeguarding Adults Level 1 Alerter (Kwango)
·               Safeguarding Children: Online Learning Child Protection
Basic Awareness
·               Dementia awareness and Customer Care
·               Autism awareness
·               Making Every Contact Count
·               Prevent online

As to cost, these packages were existing online packages used for our paid
staff, and therefore there was no additional cost to providing this
training to volunteers.

Kind regards

Nicola Jefferson

Leadership Support Officer
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September 2017
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