Cost of Maintaing the Highways

Sarah Joseph made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Transport for London.

Dear Transport for London,

for maintaining the highways, I am seeking for 2010 to 2014 inclusive:

1. a copy of the contractor audit process for claims that are for over £10,000
2. a copy of the audits undertaken
3. a breakdown of all claims over £10,000 to include:
4. the cost of the claims submitted by the contrator and
5. the amount paid to the contractor

I anticipate 4 and 5 will identify those claims where your contractors charges were reduced i.e. not met in full

Yours faithfully,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

TfL Ref: 2064-1415

Thank you for your email received by Transport for London (TfL) on 17 March 2015. I am sorry for the delay in acknowledging your correspondence.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 17 March 2015. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

show quoted sections

Dear FOI,

thank you. i assume you mean the 17th April ... albeit whatdotheyknow suggests 16/04/2015

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

TfL Ref: 2064-1415

Thank you for your further email received by us on 24 March 2015 regarding the due date of your Freedom of Information request.

My apologies for the incorrect date in the acknowledgement that was sent to you, the deadline is 16 April 2015.

Kind regards

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

show quoted sections

FOI, Transport for London

Dear Ms Joseph

 

TfL Ref: 2064-1415

 

Thank you again for your email received by us on 17 March 2015 asking for
information about highways maintenance.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the information you require.

 

To enable us to assist with your request, please provide a more detailed
description of the information you’re seeking together with any other
details you think might help us locate the information you require. For
example, please confirm the types of claims and audit information you are
referring to.

 

The Freedom of Information Act allows you to request recorded information
held by Transport for London. There are limits on the time that we are
required to spend determining whether we hold the information you are
requesting and the time spent locating, retrieving and extracting it.
Therefore you should identify the information that you want as clearly and
concisely as you can, specifying the types of document that you are
looking for. You might also consider limiting your request to a particular
period of time, geographical area or specific departments of the
organisation.

 

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional information
to help clarify your request.  

 

If we hear nothing further from you by 21 April 2015 your response will be
treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

show quoted sections

Dear FOI,

Dear Transport for London,

for maintaining the highways, I am seeking for 2010 to 2014
inclusive:

1. a copy of the contractor audit process for claims that are for
over £10,000
2. a copy of the audits undertaken
3. a breakdown of all claims over £10,000 to include:
4. the cost of the claims submitted by the contrator and
5. the amount paid to the contractor

I anticipate 4 and 5 will identify those claims where your
contractors charges were reduced i.e. not met in full

CLAIMS refers to the claims you make for damage to the roads , signs, fences, barriers and the like

Yours faithfully,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

TfL Ref: 2064-1415

Thank you for your email received by us on 13 April 2015, providing clarification for your Freedom of Information request.

I can advise that a response will be provided to you by 27 April 2015.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

show quoted sections

FOI, Transport for London

1 Attachment

Dear Ms Joseph

 

TfL Ref: 2064-1415

 

Thank you for your emails received by us on 12 April and 17 March 2015
asking for information about highways maintenance.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Because we are in the process of finalising our request, we have not been
able to resolve your request within the statutory 20 working day.

 

We intend to provide you with a full response as soon as possible. Please
accept my apologies for this delay.

 

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

show quoted sections

Dear FOI,

thank you. but please can you define 'as soon as possible' and provide me a date by which I can exect to receive the information.

Yours sincerely,

Sarah Joseph

Dear FOI,

I again ask to be provided a date by which I can exect to receive the information.

Yours sincerely,

Sarah Joseph

FOI, Transport for London

1 Attachment

Dear Ms Joseph

TfL Ref: 2064-1415

Thank you for your further email received by us on 7 May 2015 concerning your Freedom of Information request.

Please accept my apologies for the continued delay, I shall endeavour to respond in full within the next five working days.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

show quoted sections

Dear FOI,

thank you

Yours sincerely,

Sarah Joseph

Dear Ms Howard,

I have waited patiently. I have not received an update. I have not received a response to my request. When can I expect to receive the long overdue response?

Yours sincerely,

Sarah Joseph

FOI, Transport for London

1 Attachment

Dear Ms Joseph

 

TfL Ref: 2064-1415

 

Thank you for your emails received by us on 17 March and 12 April 2015
asking for a copy of the contractor audit process for claims over £10,000
for damage to roads, signs, fences and barriers, the audits undertaken, a
breakdown of all claims over £10,000 inclusive of those submitted by the
contractor and the amount paid to them. Please accept my apologies for the
delay in responding.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy.

 

Unfortunately, to provide the information you have requested would exceed
the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

We have estimated that it would greatly exceed the prescribed limit to
provide a response to your current request. This is because it is
estimated that it would significantly exceed the 18 hour limit to retrieve
and compile the information you have requested. To illustrate the extent
of information requested, from 2010 to 2014, we have 22 contractor years
worth of data, 27 audits and 324 monthly evaluations.

 

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. If
you want to refine your request or make a Freedom of Information Act
request in future, please bear in mind that the Freedom of Information Act
allows you to request recorded information held by us. You should identify
the information that you want as clearly and concisely as you can,
specifying the types of document that you are looking for. You might also
consider limiting your request to a particular period of time,
geographical area or specific departments of the organisation.

 

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that we will not be taking further action until we receive
your revised request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

show quoted sections

Dear FOI,

You are in breach of the law; the data nor a valid response was not forthcoming within 20 working days.

That it has taken you in excess of this period to determine an ‘estimate’ that it would greatly exceed the prescribed limit to provide a response to my current request is unacceptable.

Why were you unable to determine this in the prescribed time period?

You state ‘from 2010 to 2014, we have 22 contractor years worth of data, 27 audits and 324 monthly evaluations’ but fail to explain how the 5 year period equates to ’22 contractor years’. It is appears the intention is to create an exaggerated situation and confuse.

Please provide the 27 audits. These must surely be readily available as I would expect them to be compared annually to access improvement or reduction of service.

Please advise when these reports will be provided; having identified their existence, it seems the response could be by return.

Please provide all information relating to the contractor, understood to be Enterprise Mouchel unless this is the sole contractor for the period – you have failed to identify the contractors or otherwise assist me to reduce the data being sought.

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

 

Request for Internal Review

 

Our ref: IRV-019-1516

 

Thank you for your request for an internal review which was received by
Transport for London (TfL) on 5 June 2015

 

You have stated that you are dissatisfied with the handling of your
request for information under the Freedom of Information Act.

 

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

[1]http://www.tfl.gov.uk/cdn/static/cms/doc...

 

Every effort will be made to provide you with a response by 7 July 2015.
However, if the review will not be completed by this date, we will contact
you and notify you of the revised response date as soon as possible.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely,

 

Emma Flint

Information Access Adviser

Transport for London

[2][TfL request email]

 

 

show quoted sections

 

References

Visible links
1. http://www.tfl.gov.uk/cdn/static/cms/doc...
2. mailto:[TfL request email]
3. http://www.tfl.gov.uk/corporate/about-tfl/

Dear FOI,

I have not requested an ‘internal review’. I have asked for the data I sought. That you have acted outside the law is obvious, absolute.

You have asked me to revise my request. I have done so. I again (I should not have to repeat myself) ask when the information will be provided.

That you now seek to avoid addressing my request and apply your own interpretation to the request is further grounds for complaint. However, as per my original request, I am seeking information, data you hold, data which is available. Kindly provide this and stop prevaricating.

Yours faithfully

Sarah Joseph

Mr P Swift left an annotation ()

Dear Ms Joseph,
You may care to review:
https://www.whatdotheyknow.com/request/h...
I was concerned that my request may be too specific yet it resulted in data being supplied from 2009 to May 2014; not dissimilar to the period about which you have asked for information.
My understanding is that the current TFL contractor has been used for a few years, at least dating to 06/2012.
Unconnected with your enquiry and mine of TFL, I have received information about the current (as at 2012) contractor which may be of interest to you. This relates to concerns that have arisen about staff costs.
Possibly, to avoid the what appears to be obfuscation and obstruction, you should restrict your request to the current contractor and the audits since they were appointed. As you state, logic suggests that the audits would be readily available, if only for year upon year comparison purposes.
Please feel free to use my email below to reply.
Yours sincerely
P Swift
pswift(at)cmaclaims.co.uk

Dear FOI,

Your wrote:

"Every effort will be made to provide you with a response by 7 July 2015. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible."

you have done neither. when will you address this request?

Yours sincerely,

Sarah Joseph

FOI, Transport for London

1 Attachment

Dear Ms Joseph

 

Thank you for your email. Please accept my apologies for the delay in
providing you with a response to your request for an internal review. The
independent panel is scheduled to meet on Monday to review the response to
your original request and your further requests made in your email of 6
May (attached).

 

We endeavour to provide a full response to your review by 5 August 2015.

 

Yours sincerely

 

Emma Flint

Information Access Adviser

FOI Case Management Team

Transport for London

 

 

show quoted sections

Dear FOI,

I again state that you wrote:

"Every effort will be made to provide you with a response by 7 July 2015.
However, if the review will not be completed by this date, we will contact
you and notify you of the revised response date as soon as possible."

1. you did not provide the response by 07/07/2015
2. You did not notify me of a revised date prior to 07/07/2015

it is apparent there exists a lack of compliance with legislation and a lack of professionalism.

please refer this to your supervisor

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

 

Thank you for your email.  I apologise for not contacting you sooner with
an update. I can assure you that your compliant is being fully
investigated by our panel who are liaising with the appropriate
individuals to ensure all aspects of your complaint are addressed. 
Unfortunately this process has taken longer than anticipated and for this
I am sorry for any inconvenience you have been caused.

 

The panel’s investigations are not yet complete, but we will provide you
with a full response as soon as we possibly can.

 

Yours sincerely

 

Emma Flint

 

Information Access Adviser

FOI Case Management Team

Transport for London

[1][TfL request email]

 

show quoted sections

FOI, Transport for London

Dear Ms Joseph

 

I am contacting you with an update in regards to your internal review
request.  Whilst every effort is being made to complete our review,
unfortunately we have been further delayed due to key individuals being
away from the office on annual leave.  Again I apologise for the time
taken to provide you with our response.

 

Yours sincerely

 

Emma Flint

Information Access Adviser

Transport for London

 

show quoted sections

Dear FOI,

I made my request 16th March. I have never received the information therefore the review should be straightforward - there is little to consider.

Kindly provide the information that I sought, that should have been supplied over 3 months ago.

excuses about staff being on holiday are unacceptable - had they done their job, the information would have been provided. as no one has provided me the data, as I await this, it appears that all which is required is for you to send me the information. why is this not occurring?

it appears your foia department is understaffed - comprises 1, Jasmine Howard.

when can I expect to receive the information?

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

 

IRV-019-1516

 

I am contacting you regarding the internal review of your request for
information concerning contractor claims.

 

This review has been carried out by an independent panel following your
email of 5 May 2015 regarding the handling of you Freedom of Information
request. Please accept my apologies for the delay in providing you with an
outcome to your internal review request.

 

It has taken several discussions with key individuals for the panel to
establish what errors occurred in the handling of your original FOI
request (FOI-2064-1415) and to agree an appropriate course of remedial
action.

 

Firstly, after reviewing all the information held in relation to your FOI
request of 17 March 2015, the panel agree that in failing to provide you
with a response to your original request of 17 March within 20 working
days, TfL has breached the requirements of section 10 of the Act. The
panel also agree that your request in the first instance was not handled
in the correct manner and it should have been established from an early
stage that further clarification was required from yourself in order to
better understand the specific information you wanted. When this was
raised some two weeks after your initial request was received, no advise
or assistance was given to you so you could better understand what
information we hold in relation to contractor claims and in what format we
hold it.

 

It is clear that in failing to provide this advise to you TfL has breached
the requirements of section 16 of the Act where by it is a public
authority’s duty to provide advice and assistance to both prospective and
actual applicants for information. This duty potentially applies to most,
if not all, stages of the request process under the Act. The provision of
advice and assistance is how a public authority interacts with an
applicant in order to discover what it is that the applicant wants and,
where possible, assist them in obtaining this. On behalf of TfL, please
accept my sincere apologies for the shortcomings in the handling of your
request.

 

Secondly, due to the above the panel concluded that the section 12 cost
limit exemption applied to FOI-2064-1415 was based on an interpretation of
what information you sought from us.  However, although the original
estimated cost of trying to provide the information you sought in your
email of 17 March and subsequent email of 13 April may have been based on
our interpretation, the panel believe that the appropriate limit exemption
is still engaged in relation to FOI-2064-1415 as to try and provide
information in response to your request still would have exceeded the
appropriate 18 hour limit.

 

However, in order to address the above issues the panel asked the
appropriate team to provide a description of what information they hold in
relation to contractor claims and how is it held by TfL. Below are 3
points describing what information we hold:

 

o Claims made against TfL by third parties for damages/injuries. We hold
data on these dating back about 10 years and this is readily available
o Claims by TfL for damage to the network/assets by 3^rd parties. We do
split these by under/over £10,000. The data for this comes from two
sources and all of it is held electronically. However some of the
information will be harder to extract than others as it will depend on
the level of complexity required for the analysis, this could raise
issues with staff time and resource within the 18 hour appropriate
limit.
o Maintaining the Highways refers to our revenue budgets – i.e. cost of
maintenance – however these are not termed as claims as we pay for
these through the contract either via a lump sum payment or per order
but costs are not claimed for after the works are done without TfL’s
consent. This data is readily available however if complex analyse is
required this could raise issues with staff time and resource within
the 18 hour appropriate cost limit.

Regarding the 27 audits you subsequently asked for in your email of 5 May,
it was established during the panels review that the figure provided to
you was incorrect and that for the period you requested there are actually
15 audits held. These audits are held in electronic format but contain
vast amounts of audit information other than just claims and some may not
contain any claim information at all. To ascertain whether they hold any
claim information would require manual investigation which again could
raise issues with staff time and resource within the 18 appropriate limit.

 

The panel agree that at this point the most effect way forward would be
if, using the information described above, you would be willing to clarify
specifically the information you require and a new request be initiated.

 

Therefore in summary, the panel have upheld your complaint that TfL were
in breach of the Act by failing to provide a response within a 20 working
day period and by failing to provide adequate advise and assistant to
enable you to better understand what information we do hold.

 

If you wish to submit a new request based on the information described
above please email [1][TfL request email] and we will expedite a response to
you.

 

If you are dissatisfied with the internal review actions to date you can
refer the matter to the independent authority responsible for enforcing
the Freedom of Information Act, at the following address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is also available on the ICO’s website
([2]www.ico.org.uk).

 

Yours sincerely

 

Emma Flint

Information Access Adviser

Transport for London

[3][TfL request email]

 

 

show quoted sections

 

References

Visible links
1. mailto:[TfL request email]
2. http://www.ico.org.uk/
3. mailto:[TfL request email]
4. http://www.tfl.gov.uk/corporate/about-tfl/

Dear FOI,

Thank you for your considerations.

I am not seeking claims made by others against TFL.

I am seeing information relating to claims over £10,000.

Please restrict my request to:

1. The audits of your supplier from 2011 to the present. It is the main audits I am seeking. Please provide what is readily available and identify what has been redacted, what sections.

2. a breakdown of all claims for damage to the network ./ assets over £10,000 to include:
a. the cost of the claims submitted by the contractor i.e. what they charged TFL and
b. the amount paid to the contractor i.e. what TFL agreed to pay the contractor.

It is unclear if you are advising that, with regard to the damage at ‘2’ and my request at ‘2b’, there is no separate accounting for ‘claims’, damage to the network / assets that would be other than in the ordinary course of business, an unexpected event.

3. Please provide a copy of the agreement that enables a contractor to act upon damage and claim payment from TFL. This may assist me to better understand the relationship and charging process.

4. Where lump sum and per-order costs occur, please provide these figures, if possible identifying which per-order costs relate to damage caused by 3rd parties.

5. Please could you also clarify how, if damage is caused and costs over £10,000 to repair, you can work out what you were charged and then get the money back if the sum is caught up in the lump-sum payment. Possibly it would assist to explain the difference between a lump sum payment and per order payment and the circumstances in which each is used.

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

 

Our Ref:         FOI-1172-1516

 

Thank you for your e-mail received on 29 September 2015 asking for
information about contractor claims.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information (FOI) Act and TfL’s information access policy. 

 

A response will be provided to you by 27 October 2015. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

 

show quoted sections

Dear FOI,

thank you for the update

Yours sincerely,

Sarah Joseph

FOI, Transport for London

1 Attachment

Dear Ms Joseph

 

Our Ref:         FOI-1172-1516

 

Thank you for your e-mail received on 29 September 2015 asking for
information about contractor claims. Your request is being considered
under the terms of the Environmental Information Regulations (EIRs).

 

Unfortunately because of its complexity, we will be unable to resolve your
request within the initial statutory 20 working day deadline. This is
because we are still compiling the information for your response.

 

To enable us to fully consider your request, in accordance with the EIRs
we have had to extend the deadline for providing a response to 40 working
days from the date we received your request. The amended date for a final
response is now 24 November 2015. We are working hard to ensure that you
receive a response before this date. 

 

I apologise for the delay and any inconvenience this may cause you. If you
have any queries or would like to discuss your request, please feel free
to contact me.   

 

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal.’

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

show quoted sections

Dear FOI,

it is obvious that there is great reluctance to withhold the data I have requested, that you have no wish to be open. the delays are ridiculous, unacceptable, an abuse.

in the event I am to receive another excuse on or before 24/11/2015, I ask to be forwarded all information you have managed to gather in the months since I first made the request.

Yours sincerely,

Sarah Joseph

Dear FOI,

Please see my last.

Additionally, you have written:

quote: To enable us to fully consider your request, in accordance with the EIRs
we have had to extend the deadline for providing a response to 40 working
days from the date we received your request. The amended date for a final
response is now 24 November 2015. We are working hard to ensure that you
receive a response before this date. end quote

where is my information?

I wish to record a complaint not an appeal / review. I do not want to slow the process down still further but want to complain that I am kept form information and you do not respond as you say.

Yours sincerely,

Sarah Joseph

Dear FOI,

where is my information?

Yours sincerely,

Sarah Joseph

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Cost of Maintaing the Highways'.

my request has been ignored.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

IRV-078-1516

Thank you for your email which was received by Transport for London (TfL) on 17 December 2015.

You have stated that you are dissatisfied with the handling of your request for information under the Freedom of Information Act.

The review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which available via the following URL:

http://www.tfl.gov.uk/cdn/static/cms/doc...

Every effort will be made to provide you with a response by 16 February 2016. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

Please note your new Freedom of Information request will be dealt with separately in accordance with our Information Access Policy.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me on the number given below.

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

show quoted sections

Dear FOI,
you wrote that every effort will be made to provide you with a response by 16 February 2016. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.
I do not have the review and there has been no contact.
please refer the request to the Information Commissioner

Yours sincerely,

Sarah Joseph

Dear FOI,

I have not received a response by 16 February 2016 and you have not contacted me to with a revised response date.

please escalate this matter

Yours sincerely,

Sarah Joseph

FOI, Transport for London

Dear Ms Joseph

Please accept my sincere apologies for the delay in responding to you. We are still investigating your complaint and trying to extract the information you seek, however this is proving to be more difficult than expected.

I have escalated the matter to the Information Access Manager who will be overseeing the remainder of the internal review process.

Again, I apologise for the continued delay.

Your sincerely

Emma Flint
Information Access Adviser
Transport for London

show quoted sections

Dear FOI,

when will i get a response.

Yours sincerely,

Sarah Joseph