Corruption,attitude,and intimidation within waste refuse collection service

Response to this request is delayed. By law, Birmingham City Council should normally have responded promptly and by (details)

Dear Birmingham City Council,
I am a Council Taxpayer within your remit and have received appallingly bad service from the refuse collection team which allegedly serves our area.Our last recycling bin and paper waste,including everyone on one side of our road only,was not collected on the due day on 23rd July but has been finally collected today 6th August.Of course this is annoying,but perhaps understandable if there are logistics issues so I didn`t complain,however I have had two serious issues with the household waste collection.The first issue is that,last week on 30th July, a big intimidating fellow with attitude problems refused to take my half empty bin because I had put 3 pieces of chipboard about 12 inchs square on top of my small black bag within the wheelie bin.On observing this miscollection I wheeled the bin down the pavement after him and asked him what was the problem,he said he was rejecting the bin because the rubbish was contaminated with wood.I said chipboard wasn`t really wood or recyclable,and he argued back by involving a member of the public standing on their doorstep and saying "chipboard isn`t wood,is it luv?"or words very much to that effect.Being a respectful and civilized person I didn`t argue in front of everyone,I just wheeled the bin home.To-day,6th August 2020, I put my bin out, obviously full with 2 weeks worth of waste in but with the lid still down, and stood on my doorstep to see that it was taken.The same big fellow as the previous week came along,lifted the lid,and walked away as if to leave it.I quickly approached him and said"what`s wrong now?"and he said he was not taking it because there was 3 small pieces of clear perspex on top of the contents,so it was contaminated with recyclables.I said perspex was a hard plastic and not allowed in recyclable bin, and said he hadn`t put a refusal sticker on the bin, whereupon he went to the lorry a fetched a refusal tag.I said I thought he was being unreasonable,but he just walked away,and as he walked away he called back to his colleage"Oi,what is the number of that house I have just tagged?"
FOI Q1.Based on my evidential statement,is it correct that the 3 small pieces of chipboard are classed by the Council as"wood"and therefore contaminate the waste and,if so,how am I supposed to dispose of this small ammount of waste in a reasonable manner?
FOIQ2.Based on my evidential statement,is it correct that the 3 small pieces of hard clear perspex are classed as recyclable and,if so,why does your website say that it is not?
FOIQ3.Based on my witness statement,if I feel that the big fellow with bad attitude is not a good representation of a Council employee and has indirectly made threats, causing me alarm and distress, by asking his assistant to confirm my house number, what is the procedure to have him reprimanded for causing intimidation and being disrespectful and not doing his job properly in unreasonably refusing to collect rubbish?
FOIQ4.When are penalty charges applicable if a wheelie bin is left outside of a property and what is the penalty charge?
FOI Q5.Reference the alleged corruption aspect,I suspect that the big fellow is creating additional costs and work for his fellow staff by encoraging callouts, please advise how many refused collections have been recorded in the past 12 calendar months to establish if a conspiracy is in effect.
End of FOI requests.
I would appreciate a response as soon as possible,although I do appreciate the FOI guidelines, as your big fellow has caused me stress and yet represents the standards of Birmingham Council employees.
Yours faithfully,

dennis fallon

Birmingham City Council

 
 
 
 
Information request
Our reference: 16856421
Your reference: [FOI #682320 email]

show quoted sections

Dear Birmingham City Council,
Reference my FOI requests listed as 16856421 I would appreciate adding to the list of requests to help understand the bigger picture as to why your employees have attitude problems.I really felt threatened by your big bin man even though I thought I had done nothing wrong, my household rubbish is generally neatly wrapped in bags and although I know that many other people have disgraceful standards,often based on ignorance,that should not be my problem and I hope to gain clarification that I can show to any aggressive bin man who trys to be stroppy.My Council Tax is fully paid up to date and I get very,very little for it, and although I do sympathise that the Labour Cabinet Member for Waste,Councillor John O`Shea has difficulties doing his job he has sadly failed to communicate with the public or media about anything.
FOIQ6.WIhat training or education do Waste Services Employees(WSE`S) see or receive in dealing with the public how often is the training repeated, does the Council make referrals available for Anger Management Courses or Councelling of any kind?
End of FOI Q6.
Your website has a vague list of what cannot be put into the recycling bin, and this is a source of confusion especially when cross refenced to what can be put in the household bin.Apparently you CANNOT recycle Pizza boxes or soiled paper, paint tins,drink glasses, hard plastics, light bulbs and mirrors, batteries,and metal such as coat hangers.Household rubbish does NOT include building waste(such as soil or rubble),electrical items and batteries, wood,metal or asbestos.Your argumentative bin man was stating that the small pieces of chipboard were either building waste or wood and that the small pieces of hard clear perspex were recyclable, so one of us has got an education problem.The highly paid people in charge of waste management for this massive local authority are FAILING in their duty to advise the public of their requirement, I know from random media stories that there are issues regarding disposal of wrapping papers and tinsel but you have failed to mention it on the website,and you have failed to provide alternative options for items you refuse to handle as exceptional waste which may partially help explain why there is so much flytipping and throwing things over the fence being the default option for Birmingham. You are having problems and a lot of it is your own fault and a result of poor management.
FOIQ7.As a separate attachment which can be printed off and shown to any bin man, please produce a spreadsheet,or pdf etc, with an item description in the first column,and in the second column an acceptability criteria in terms of quantity or other factor of unpleasantness or, if totally unacceptable, the alternative means of disposal for those who have no car.The spreadsheet should include all the items currently displayed on your website, and expand upon the unacceptably vague term `soiled paper`to include explain about wallpaper and various wrapping papers etc,and explain about why you can`t recycle drink glasses and what to do with broken sheets of glass,and examples of what items are classed as hard plastics,and what to do with plastic bowls and buckets, and damaged metal saucepans, metal coathangers,electrical items and lightbulbs, soiled nappies and waste meat and bones after religious festivals.I object to the Birmingham default option now being `over the fence`,especially with the encoragement of rats,but the people may not understand and this aspect is a failure of the council and the so called community leaders.
FOI Q8.Please advise the current annual salary,holiday entitlement,hours of work and job title of the 3 person crew of the standard household refuse lorry,the rate of overtime pay(if any),and for the past financial year the financial cost of running the waste management system in terms of salaries and overtime paid, and other costs including the purchase of vehicles.
End of new FOI requests.
Sorry to bother you with such a long request,I anticipate that you will not try to refuse it on the grounds of vexatiousness or excessive cost to retrieve data or respond, because the response is not just for my own selfish trivial purposes, as I have posted it on a public website,but to understand why both the public and the bin people are so ignorant about what constitutes good practice and why the highly paid people in charge are underperforming in their communication skills.

Yours sincerely,

dennis fallon

Dear Birmingham City Council,
Reference my FOI regarding the argumentative or obsessively dedicated binman,as part of your response as to what is unacceptable for the household wheeliebin collection as `building waste`or `wood`please include explanations regarding waste fibreboard,plywood,laminate flooring and polystyrene board, to know if small amounts are allowed.

Yours sincerely,

dennis fallon

Birmingham City Council

Dear Mr Fallon
 
I'm writing to acknowledge receipt of your two emails containing new
questions and clarifications for this FOI/EIR request. They have been
added to your request. You will hear from us again in due course with a
final response.
 
Regards
Information Governance Team
Neighbourhoods Directorate
Birmingham City Council

--------------------------------------------------------------------------

Dear Birmingham City Council,
Reference my FOI regarding the argumentative or obsessively dedicated
binman,as part of your response as to what is unacceptable for the
household wheeliebin collection as `building waste`or `wood`please include
explanations regarding waste fibreboard,plywood,laminate flooring and
polystyrene board, to know if small amounts are allowed.

Yours sincerely,

dennis fallon

show quoted sections

Dear Birmingham City Council,
Thank you,I am quite content to wait for a proper response to complete the missing information that your website fails to provide.This email does not add to the request situation but for the record, today 13th August,the same binman came and emptied my full bin without any issues, although I have left the perspex out to avoid any controversy.The observation about possible corruption unfortunately still stands as I have just cycled down the road to go shopping and noticed a concerned elderly resident looking in her bin.I stopped to ask her if her collection had been missed and she said it was, so I asked her if she minded if I looked inside, which she allowed, and her bin was only one third full of loose rubbish.It is my considered opinion that the binmen are cutting corners by not emptying bins which they consider are not full enough if the contents are not enclosed in a black bag which they can remove easily and put inside the next bin.I accidentally fell foulof their unadvertised tactics when I put a few pieces of chipboard on top of my black bag which prevented them easily transferring it to the next bin.It really is not very good if the binmen are deciding what rubbish they should take depending on the quantity and whether it is bagged or not.They are paid to take rubbish away from people who pay for the service.If there is a policy of not taking away small amounts of rubbish if it is not bagged the public need to be informed to buy black bags,there was no tag on the ladies bin advising of refusal,it was just conveniently overlooked and the poor woman was confused.I appreciate the binmen are glad to cut corners but if it results in additional costs due to call outs that cannot be acceptable.

Yours sincerely,

dennis fallon

Birmingham City Council

Dear Mr Fallon
 
Your emails contain some content which may be best resolved via the
Council's complaints process (although, we will of course continue with
your FOI request).
 
All of your emails have been forwarded to the Waste Management service to
consider. However, as you are corresponding via a public website and
therefore have not provided your address, they will not be able to
investigate your specific circumstances or respond to you.
 
If you wish to receive a response to the concerns you raised, please
complete our online complaints form.
 
[1]https://www.birmingham.gov.uk/complaints
 
Alternatively, please privately email your address to us at
[2][email address], quoting your FOI reference number. We can
then pass this to the Waste Management Service to log as a complaint.
 
Thank you.
 
Regards
Information Governance Team
Neighbourhoods Directorate
Birmingham City Council

--------------------------------------------------------------------------

Dear Birmingham City Council,
Thank you,I am quite content to wait for a proper response to complete the
missing information that your website fails to provide.This email does not
add to the request situation but for the record, today 13th August,the
same binman came and emptied my full bin without any issues, although I
have left the perspex out to avoid any controversy.The observation about
possible corruption unfortunately still stands as I have just cycled down
the road to go shopping and noticed a concerned elderly resident looking
in her bin.I stopped to ask her if her collection had been missed and she
said it was, so I asked her if she minded if I looked inside, which she
allowed, and her bin was only one third full of loose rubbish.It is my
considered opinion that the binmen are cutting corners by not emptying
bins which they consider are not full enough if the contents are not
enclosed in a black bag which they can remove easily and put inside the
next bin.I accidentally fell foulof their unadvertised tactics when I put
a few pieces of chipboard on top of my black bag which prevented them
easily transferring it to the next bin.It really is not very good if the
binmen are deciding what rubbish they should take depending on the
quantity and whether it is bagged or not.They are paid to take rubbish
away from people who pay for the service.If there is a policy of not
taking away small amounts of rubbish if it is not bagged the public need
to be informed to buy black bags,there was no tag on the ladies bin
advising of refusal,it was just conveniently overlooked and the poor woman
was confused.I appreciate the binmen are glad to cut corners but if it
results in additional costs due to call outs that cannot be acceptable.

Yours sincerely,

dennis fallon

show quoted sections

Dear Birmingham City Council,
Thank you for your attention.The primary aim of my requests is, as of August 2020, to let the Council know, and put it on the public record, how I perceive the binmen to be operating the collection service to suit their own needs and not that of the taxpayers.I did not realise I had inadvertently upset their corner cutting tactics,I do not wish to initiate a complaint against a fellow human being but I wish for the Council to be aware as to how some residents are not receiving good service and how this may be resulting in additional costs by way of callouts and may be encoraging flytipping.I was also concerned that the senior binman was setting a bad example to his junior binman as the lad thought it amusing how I was being ignored, and that seemed to be his education on how to treat others.I don`t mind the binmen cutting corners by pooling black bags if it improves their efficiency but when it causes aggravation that is not acceptable.I was treated properly today, my bin was emptied nicely and put back perfectly in place so I have no complaint, but I was concerned that the old lady whose one third full bin was not emptied was a bit distressed and said she would leave it out a bit longer `in case they come back`. i felt really sorry for her hopeful ambitions,older people are so trusting.I know I have put you to a lot of trouble producing information regarding waste disposal but this information is long absent and could really be put on your website for general education.
Thanks again,
Yours sincerely,

dennis fallon

dennis fallon left an annotation ()

Certain members of our changing community think it is o.k to get rid of their rubbish by throwing it over the nearest fence. as they develop their properties.This happens a lot in Birmingham but interesting to see a video from London showing it goes on there in the same way.
https://www.dailymail.co.uk/news/article...