**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF
THE TEAM ALSO​​** 

Thank you for your email.    

We are currently receiving an extremely high volume of enquiries.  

You may find the following information helpful.   

How can the Customer Contact Centre help me?   

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.   

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.    

You may be able to find the answer you are looking for in our Frequently
Asked Questions:   

[1]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:   

[2]https://www.england.nhs.uk/contact-us/co...

Covid-19 enquiries 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [3]NHS website. You can also find guidance
and support on the [4]GOV.UK website   

If you are contacting us about new COVID-19 treatments, more information
is available on the [5]NHS website.  

Does the NHS England Customer Contact Centre provide medical advice?   

No. Our advisors are not clinically trained and are unable to provide
medical advice.    

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

If you need help for a mental health crisis or emergency, you can get
24-hour support and advice.  [8]Find out where to get urgent help for
mental health 

There is more information about getting medical help on the [9]NHS
website.   

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?   

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.    

All hospitals have a Patient Advice and Liaison Service (PALS):   

[10]https://www.nhs.uk/common-health-questio....
   

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:   

[11]https://www.nhs.uk/Service-Search/Clinic...

Where can I find further information about NHS England and NHS
Improvement?

You can find information about our work on our
website: [12]https://www.england.nhs.uk/about/    

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [13]https://www.england.nhs.uk/contact-us/pr...

Thank you for your email.

NHS England Customer Contact Centre   

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Dear J MacIver, 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email] 

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Dear J MacIver,

Thank you for your communication dated 23 August 2022.

Your exact request was:

“Please can you provide all correspondence between NHS England and the
Scottish Government which relates to Dr Hilary Cass' independent review of
gender identity services for children and young people.”

We have interpreted your request as relating to Specialised Commissioning;
however, if we have misinterpreted your query, please feel free to
resubmit your request using the contact details provided below. 

NHS England does not hold recorded information in relation to your
request. 

Outside of the Act, and in order to be helpful, some information may be
held by the [1]Department of Health and Social Care. You can contact them
via [2]the contact form on the Gov.uk web page. 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [3][NHS England request email]

Please quote the reference number shown above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
[4]via their website.

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Strategy Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [6][NHS England request email]

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